Toad Hall Cottages Reviews 

Great location, clean and tidy. Maenporth has great facilities including excellent pool and tennis facilities.
The apartment furniture needs upgrading - sofa , double mattress are are soft and springs may have gone, fridge door doesn't close well and outside patio furniture needs upgrading - only 2 recliners / loungers and no bbq.

Loved the location the facilities and the great view. Beach was fabulous too

We stayed in 5 star rated property and the Beds were very uncomfortable you can feel the springs through the mattress the sofa was so soft it hurt your back. This was 2 people that said the same thing and their response was this is personal preference and done nothing. I know the difference between a hard bed and one that you put your hand on and their is no padding between the springs and what you lay on. So what you have on your website is not even verified by the company you just say what the owners tell you

Very professional, accurate property descriptions, easy booking and payment systems. Fabulous selection of holiday accommodation.

This is the 4th time we have booked through Toad Hall Cottages and have used them again for 2027. The booking process is very easy. The staff are very friendly and helpful and sort out any problems very quickly. I recommend using them. A trustworthy company.

Toad Hall Cottages are the best self catering agency I have come across and I use them repeatedly. They are careful about the properties they curate, and in my experience are uniformly of a good standard and well equipped, and Toad Hall's customer service is excellent. You can choose to do things online or - as I appreciate doing - call and speak to real people who know what they are doing, and can help you find the right sort of accommodation for the holiday you want, and are on hand to deal with any issues that may arise promptly.

good communication right upto the week of departure, this was our 2nd property with toad hall cottages having come across them last year, and both have been great, will definately use again

We have used Toad Hall Cottages for 4 years now and they’ve always been superb. Great communication when booking. High standards of accommodation and cleaning. Great properties as described. Any queries dealt with quickly and efficiently before and during our stays. Really recommend this company .

Perfect place for a family
With kids

I have booked with toad hall cottages a few times now really recommend this company good service excellent quality properties & nothing is ever too much trouble

We have just come back from another lovely stay in a Toad Hall cottage in South Hams. This time we stayed at Little Cumery which was great- peaceful and very well equipped. We always use Toad Hall cottages for our annual Devon holiday - they have a great selection of cottages and we now have our favourites which we choose depending on whether we bring our dog with us or not! We have been using Toad Hall for about ten years. The service is good, cottages are always clean and supplied to a good standard and we have never had a problem, hence we keep coming back to them year after year! Highly recommend.

Everything at the property was as in the brochure and even the weather played ball.
Would heartily recommend Smugglers Cott,The Golden Guinea and the Peking Garden for good value and quality meals with good prices and service.The boat trips from Looe are good value ,we saw dolphins,a great assortment of birdlife,seals and amazingly ,Giant Blue Fin Tuna.A great holiday.Chalk Fleet Golf at Saltash have a great facility for adults and children including a brilliant crazy golf for all.

Great locations for places to stay.
Staff in the Lyme Regis office are friendly and helpful. They are always at hand to help if there are any problems.
Communications re booking and our holiday destination via email are really good. We like the payment instalment scheme too.

We paid an £800 deposit for a seven-night stay but had to cancel when our daughter was unexpectedly offered a short-notice NHS appointment for an important operation. We had no realistic choice but to accept it.

Toad Hall Cottages rebooked five of the seven nights and told us we would receive a refund for any dates resold. We reasonably expected the deposit to be apportioned across the full seven-night stay, with only the amount covering the two unbooked nights retained.

Instead, they allocated almost the entire £800 deposit against those two nights and refunded us just £60. This calculation was not clearly explained in their terms and conditions. Had it been, we would never have booked.

When we challenged this, we were repeatedly dismissed and told that the “matter was closed.” It was only later explained that they apply the deposit against any unsold nights, rather than dividing it fairly across the original seven-night booking.

Despite our daughter’s unexpected operation and five nights being successfully resold, they retained £740.

We found this unfair, misleading and completely lacking in compassion. I would strongly advise others to think very carefully before booking with Toad Hall Cottages!!

I have been booking through Toad Hall for many years and always found them to be super responsive and helpful. This year I did a split holiday, the first week through a different company. The difference in customer service was amazing - I naively assumed that everyone would be as fab as Toad Hall -absolutely not!! I will definitely be sticking with Toad Hall whenever possible in the future and I recommend everyone else to do the same (but don't book my favourites!)

Excellent service from Toad Hall Cottages.
Everyone friendly & professional & emails always responded to in a very timely manner.
Beautiful property in Dartmouth, very happy all round, many thanks.

Second time staying in Devon via Toad Hall Cottages. Lovely welcome pack including cleaning supplies which was unexpected and a nice surprise. Property as described and small issues were dealt with extremely quickly. Would recommend.

The staff are very helpful with queries and the description of our property was accurate. The cottage was fairly priced for peak season, contained everything we needed for cooking, was clean and homely. We enjoyed our stay.

Booking process was easy and efficient and was kept up to date through the whole process. The accommodation was even better than described and was very clean. We accidentally left behind an item of property and they were very helpful in getting it returned. Used Toad Hall Cottages a few times and have never been disappointed.

Toad Hall cottages are really really good. The only reason that this is not a 5 star is the property itself. It’s a bit tired now for what we are charged. I think 2026 was our 4th or 5th year there and it’s never been updated. The cleaning is also not great and first time ever we were not left the usual welcome parcel of tea etc which was always a nice touch. They have re introduced towels which was good. Haven’t had those for a couple of years. The location is lovely but really the owners could invest in new beds with better mattresses and provide some fans and a hairdryer. Toad Hall themselves react so fast and are always helpful and positive. Shame the flat itself lets them down.