Local by Toast Reviews 

The way they show the tip is terrible, they just show you a total and the percentage is obscured. Felt like a a scam.

Can't get in touch with customer care. Phone number was a deep dive to find. No email for customer service. This company repeatedly bones businesses with 3rd party delivery whom end up being some of the most worthless humans known to man. When they don't deliver, there's no consequence. It's on the person who places the order to get a refund, then turn around a pay twice for whats ordered.

No driver to be found in over an hour. Obviously food was cold despite restaurant assurances. I used in good faith of local service but NEVER again

Awful service from the restaurant and no where to contact Toast, so clearly they don’t care what the service is from their restaurants. DoorDash provides customer feedback and direct number if not satisfied. No benefits to using this service- NONE!!

I placed an order for a half dozen donuts through a restaurant called the salty in Austin Texas. I went to Google maps, went to the restaurant, hit delivery, and the first option that popped up was to use Toast. I placed the order, checked out as a guest and received an email with my receipt; everything seemed normal. An hour and a half later when my delivery should have been dropped off (to my sister, by the way, who I was trying to surprise and do something nice for), I still hadn’t heard anything from her snout receiving my surprise, so I called the restaurant directly, and they said that my order was still waiting to be picked up, but there was no information about who the driver service was, any phone number to call, or what service the order was placed through, and they couldn’t figure out why it hadn’t been picked up yet. I called the customer service number for Toast and proceeded to have the most unhelpful and unprofessional conversation I’ve ever possibly had in my life. This woman could not tell me anything about my order and instead told me she would have to send me a link for me to fill out that would then get sent to the restaurant for them to figure this out, even though neither the restaurant nor myself had any information on who was supposed to be picking this order up or what the hell was going on. I literally three-wayed the restaurant into the call with the toast representative and they told them that it didn’t list anything about the driver, and the woman said it would be through either Uber eats or DoorDash and The Salty employee Proceeded to tell them yet again that none of that information was listed and the toast representative then said once again, she would have to send me a link for us to figure this out. I was visibly upset that this was being punted off on me, the customer to figure out when this was their job to fix given that I paid money for this service, and the woman literally hung up on me. I’m flabbergasted at this experience and will never utilize this service ever again.

I was double charged for an online restaurant order because of a glitch with the toast server. When I contacted Toast because I could not get in touch with the restaurant they were willing to do less than nothing to help. Instead they gave me the run around telling me to contact the restaurant. I can not get through to the restaurant becuase they never have the phone on the hook so that they can only accept online orders. Now I have to drive 20+ miles to speak with someone at the restaurant to "maybe" be refunded. BUYERS BEWARE if you are forced to use Toast to pay for an online order. If you are double charged you may just lose your money.