Tom Howley Reviews 

An excellent experience from start to finish . Ros expertly guided us through the design work and then handed us over to Martyn who was the installation manager . Nothing was too much trouble and Mike the fitter was a joy to have around . Any creases were ironed out . We absolutely LOVE our new kitchen . Thank you thank you .

Genuinely the best, least stressful part of our whole development.
From the design process with Roz in the Cheltenham office, through the very professional patient installation manager Helen Thornell to the impeccable workmanship of both the fitter Paul Christie and the painter Joe Thornell. I can only praise and thank everyone of you for bringing our stunning new kitchen to reality.

It was a big decision for us to invest in a bespoke kitchen, but we wanted something timeless and to last. The renders that were produced in the design process really got us excited and couldn't wait for the installation date.

the actual installation was the most problem free process I have ever had on a development. It was like Helen and Paul would not let us have any issues, they just made the vision come to life and ensured the finish was the best possible.

I would highly recommend Tom Howley to anyone, thankyou to you all.

Dealing with Tom Howley has been an amazing experience.
The kitchen is exactly what we wanted, the quality of the build and the attention to detail is incredible. Don has been great and has gone out of his way on so many occasions to help and get things sorted for us, far beyond what we would’ve expected.
Everyone, the install guys, the remedial guy Ron, as well as the painters, are all great at what they do and really good, respectful guys. Nothing is rushed, proper care is taken with everything and the finish is amazing.
Thanks so much!
Dan & Amelia

We had a wonderful experience with Tom Howley namely Lakshmi who was extremely helpful methodical. Nothing was too much bother made several site visits and made the whole journey exciting and exactly to our taste would highly recommend Tom Howley and particularly Lakshmi as her attention to detail is exemplary.

The worst experience of my life. Utterly lacking in timeliness, communication or integrity. I paid for a kitchen scheduled for January delivery and it is now almost April. Multiple pieces of joinery were cut incorrectly and did not fit resulting in reinstallation and they then brought in more joinery incorrectly cut that now also must be replaced, the countertops were badly cut and had to be replaced, and the installation was sloppy, with the cawking messy and my walls left chipped and scuffed. Absolutely appalling lack of care and service. Repeatedly asked to be referred to senior management only to be rebuffed.

From conception to completion our project was managed beautifully by the team at the Tunbridge Wells branch. Everyone in the showroom is so friendly and helpful and we are thrilled with the design Cris came up with for our new kitchen, it such a beautiful space. Nothing was too much trouble for Cris or any of the team throughout right through to installation and beyond.

Brilliant service by Tom Howley Tunbridge wells. Highly recommend. My kitchen designer Tim Smith was extremely patient and happily actioned he numerous changes and amendments we requested over time. His design is great and incorporates all our requirements / wishes and more. Nothing was too much trouble.
Victoria n the office was also great to deal with. Knew or found the answers to all our questions. A pleasure to deal with.
The fitting and aftercare under the umbrella of Gary Cole has been really excellent. Fitters under Shahid were fast, tidy, hard working and did a fantastic job. Vince who did our paint touch up afterwards was also highly impressive. I got the impression nothing was too much trouble and they all really wanted us to be 100% happy with the end results. Which we are. Well done all.

Great experience from this company Matthew was really friendly, unbelievably helpful and knowledgable about their product. We are more than pleased with the service and the kitchen it’s great quality.

Billie from Tom Howley, Brentwood looked after us when choosing a kitchen and utility room . She listened carefully to what we needed from the area and designed a space we are truly thrilled with. Her patience was amazing as we must have had a zillion meetings discussing designs and products and forever changing our minds. The design was bespoke to our size and we didn’t need to waste any space. The installation team was amazing and after care was also great. I would highly recommend!

Our experience with Tom Howley was a really positive one. Billie designed our kitchen, then later on, Katy came on board. The design was fantastic. We had two fitters, whose craftsmanship was exceptional. As was the painter, who did the final touch ups. Our project manager always responded promptly if we had any questions, however small. The after service is also great. We are thoroughly delighted with our new kitchen, which works perfectly for our family. Can’t recommend Tom Howley enough.

Phenomenal design service, bespoke to our tricky open plan space. Excellent installation and aftercare too. Thoroughly recommended.

Designing our kitchen with Tom Howley Harrogate has genuinely been one of the most enjoyable parts of our renovation. Dan and the team in the Harrogate showroom were fantastic to work with and made the whole design process exciting and collaborative.

Following installation, Ty and his team have been professional and approachable, and they have always been easy to contact whenever we’ve had questions. The ongoing care and willingness to resolve finishing details has been appreciated.

Lee in particular has been incredibly knowledgeable and helpful.

Overall, we’re really pleased with both the design and the craftsmanship, and it has been a pleasure working with the Harrogate team.

After researching a few kitchen companies we decided to go with Tom Howley. The experience of dealing with them as a company, exceeded our expectations along every step of the process.
From the initial first meeting with our designer Stewart in the Cheltenham showroom, right through to the kitchen installation manager Martyn & kitchen fitter Mark, we were in the hands of skilled & competent people.
We felt guided through the process & always had any concerns addressed, nothing was ever too much trouble.
We are absolutely thrilled with our kitchen & could not recommend Tom Howley enough, indeed we already have.
The build quality of their kitchens is excellent & the aftercare service with it.
Thank you Tom Howley for building us the kitchen of our dreams.

Fantastic communication from Tom Howley from start to finish.

I went in to the Brentwood showroom and met with Katie Bennett. She was friendly, approachable and very professional. She really listened to what I was after and offered up great suggestions. She came to my home to measure up and go through in a lot of detail about how our kitchen woks for us and what we would want from the new kitchen. This was very in depth. I was then invited in to discuss designs and shown a price. I was extremely happy with everything. Katie sent me samples to my home of cupboards and worktops.

I then chose to go ahead. It’s all smooth sailing from there really. Katie kept me updated all the way through.

Our kitchen installation manager was Richard and he was excellent too. Very friendly and anything was not a problem. He dealt with my builder from start to finish. We had a few snagging issues but they were sorted out extremely fast.

Would wholeheartedly recommend Tom Howley. Fantastic service and beautiful kitchens.

We bought our kitchen from Tom Howley and six months later they came back to carry out some touch-ups — completely free of charge and with no hassle at all. The aftercare has been outstanding.

Lee Brown, who visited us, was friendly, professional, and a pleasure to deal with. He took real pride in his work and made sure everything was perfect.

Great product backed by genuinely excellent customer service. Highly recommended.

A perfect example of good old fashioned service and quality.
We were treated like VIP’s all the way through the design and fitting process.
Nothing was too much trouble.
Matt Mitchell is a valuable asset to a very well run company.
I would highly recommend Tom Howley Kitchens. I was looked after by both the Alderley Edge and Solihull showrooms.

Sandra at Tom Howley did an amazing job working with us to design our kitchen. We iterated with her a number of times to get the design right. She was very generous with her time and worked closely with us to help achieve the right balance between aesthetics and practicality/functionality. She has great design skills and really went the extra mile for our project. Thanks, Sandra!

We recently had a new kitchen installed and are absolutely delighted with the results. The entire process took several months, and throughout Sandra was a fantastic support. She took our project partway through, which was no easy task, but she quickly got up to speed and made us feel confident and reassured. Sandra was always available to answer our questions and help us make the right decisions. Thanks to her dedication and expertise, we know have a kitchen that has become the centrepiece of our home! We are very grateful for all her hard work and would highly recommend her to anyone considering a new kitchen.
Also very grateful to the team of installers Matt and Richard who did an outstanding job in just three days!

Unfortunately like many others we have had a very negative experience with Tom Howley installation team.

We purchased a £130,000 Kitchen off TH in 2023, with work starting in the September of that year. By April 2025 the kitchen still hadn’t been signed off due to issue after issue.

Issues we encountered:
The initial paint job was very poor which meant we had large areas of the kitchen done multiple times over the last two years. The initial painter required an eye operation and on returning to complete multiple painting issues he explained that now his cataracts had been removed he could now see the issues with more clarity.

The base colour is white so any flaking or cracking (which has happened multiple times) shows up immediately compared to the dark colour of the kitchen.

The installation team didn’t inform us they had left a whole in the middle of island and built everything around it. My husband specifically spoke to the team before the island was erected to ask if our builder needed to fill the ventilation hole (from the old kitchen) and they said they would tell us before building the island or they would fill it. Nothing was communicated and it was only when I stood next to the island I felt a cold draft coming from under the island I realised they hadn’t blocked it. We therefore had to get our builder back when one of your installation team was on site to remove the drawers so it could be filled.

Multiple doors needed replacing because they were bent.

The breakfast area doors bent repeatedly requiring multiple changes (adjustments, refitting and repainting) all over multiple visits.

One large long bottom drawer was bent and required realigning.

Sub zero microwave was fitted unevenly first time. When it got refitted it got so badly stuck in by Tom Howley installation team the door wouldn’t open. This then caused the door to finally break (when one of the TH engineers pulled it extremely hard) and then had to be replaced by SubZero. The microwave now doesn’t fit flush with the cabinetry. TH blamed SubZero, not sure why and how they came to that conclusion.

Area around the microwave needed repainting because of damage caused by TH fitters. It had to be done twice because the first attempt was way below professional standards.

Poor finishing of the internal shelves with splinters and chips on.

Multiple loose and wonky handles across the whole kitchen.

Fitted lights we specifically didn’t want. Neither the production or installation team checked this on the original design. To remove them we would have to pull a very large proportion of the kitchen out which would have ruined other areas of the kitchen unrelated to TH.

Very noticeable gaps between the kitchen cabinets and wall which was amplified when the lights (we didn’t want) were tuned on and the light shone through. This should have been filled on installation but wasn’t checked.

Doors that were too small for the cabinets which also meant light would shine through when they were closed and the lights were on. 

Awful sound when the lights were dimmed. Constant loud humming.

Awful sealant on the work top which had to be replaced twice. Painter had to reseal the bottom of the island worktop because it had been so badly done.

Recycling bin broke within weeks.

Drawers weren’t fixed properly with multiple missing screws on the initial fitting.

We still have a finger print on our subzero microwave after a painter attended and put it there.

Branded Logos stuck on the wrong way round on kitchen.

With all the above in mind then we had to deal with the actual installation team:
Told by installation manger to ask our electrician to refit the new lights (we didn’t want). 1. Our electrician told the installation manager multiple times they needed to replace the lights and the driver, which was ignored. 2. It is TH responsibility to do this as it is within their remit and design.

Installation manager went on holiday and instead of work progressing it stopped even with the promise it would continue for many weeks.

Even after a call with a senior manager promising after all issues had been solved a sign off meeting would be organised. Nothing organised.

Installation manager shows up even when I’ve told him I am unavailable.

Constantly found ourselves chasing the installation manager as his communications skills were awful. We never had updates on issues and solutions. I found him to be extremely disorganised and often passed issues on to our contractors e.g. lights, repairing wallpaper.
There has been absolutely no customer care during the installation.

And just to top off all the above the kitchen started to crack and flake again in mid and end 2025. It’s two years old and repainted multiple times because of the flaking and cracking. I could go on but trust pilot have a max character count.