I cannot fault Tommee Tippees customer service. I purchased some pump/storage items without fully researching them first. I didn’t realise that I needed adapters for the bags and a flange adapter for... Toon meer
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Lees wat reviewers zeggen
Tommee Tippee is an amazing company with fantastic products. We have been using the Perfect Prep® Day & Night machine, and it has made preparing bottles so much easier. When I ran into a small is... Toon meer
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Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold wa... Toon meer
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I reached out to see what support I could get as I have a baby on the way and am experiencing extreme financial hardship at the moment. I was in touch with Kelly, and from the moment the interacti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contactgegevens
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australië
- 1800 096 938
- tommeetippee.com/en-au
4,4
Uitstekend
2K reviews
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It takes a very long time to pump.
It takes a very long time to pump.
So unsatisfied with my purchase.
Tried all possible causes to resolve it but still unsuccessful.
10 februari 2026
Antwoord van Tommee Tippee AU
Hi Jyothi,
Thank you for taking the time to leave some feedback.
We are terribly sorry to hear that you are experiencing this issue with your Wearable Breast Pump and we understand how frustrating this must be. When it comes to suction on our Breast Pumps, it is important to ensure that you are using the right horn to create a comfortable seal, and that all parts are assembled.
We would love to support you and discuss this further with you, a member of our Parentcare Spacialists has reached out to you via email.
We hope to hear from you,
Tommee TIppee
The customer service was great
The customer service was great, the responses were prompt and my issue was resolved.
Would of been 10/10 if it was the same person who was responding to my emails so I didn’t have to explain my situation multiple times
9 februari 2026
Antwoord van Tommee Tippee AU
Hi Crystal,
Thank you for taking the time to share your experience.
We are pleased to hear that you are satisfied with the service provided to you and that our Parentcare Specialists were happy to support you with your query.
We understand that speaking with multiple agents may be frustrating and we appreciate your feedback on this. While we offer support through the day and night, you may receive a response from a different agent, this ensures you receive a quicker response from us. We are happy to pass your feedback on to our team regarding this.
We appreciate your feedback, and wishing you all the best,
Tommee Tippee
Nicholas & Debbie
Spoke with Nicholas & Debbie, great service- fast, efficient & kind customer service!
18 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee AU
Hi Emily,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to help you in such a quick and empathetic manner and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Amazing customer service- replacement flange
I needed replacement flanges for my manual pump (totally my fault, for ordering the wrong size) and Izzy pointed me in the right direction to get the measurements right and ordered one for me
Thanks for the support and for a very customer friendly experience
19 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee AU
Hi Ranj,
Thank you for taking the time to leave a review of your experience with Izzy.
We are so pleased to hear she was able to help you out with getting the right sizes flanges for your pump. We hope they are much more comfortable for you!
Best wishes,
Tommee Tippee
Excellent customer service by Antony
4 februari 2026
Antwoord van Tommee Tippee AU
Hello Leesa,
Thank you for your feedback.
It is wonderful to hear Anthony provided excellent customer service, and we shall pass your feedback on to him.
We greatly appreciate you taking the time to leave your review.
Best Wishes
Tommee Tippee
I was treated with compassion and…
I was treated with compassion and thoughtfulness izzy was lovely im currently having treatment for breast cancer and its hard really hard so to have help was amazing
15 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee AU
Hi Jody,
Thank you for taking the time to leave a review.
We are delighted to hear how you were treated with upmost compassion and kindness from our Parentcare Specialists and that you have received excellent service. We are pleased to hear that you are satisfied with the service and that you found our team to be helpful in resolving your query. We wish you all the best during this challenging time.
Wishing you all the best,
Tommee Tippee
Nicholas was so helpful
Nicholas was so helpful, I couldn’t find where to get parts for my pump and he ordered them for me!
11 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee AU
Hi Rhys,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to make getting those parts for you easier so you could get back to pumping.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
I had a faulty product and it was…
I had a faulty product and it was actioned and settled with in 2 days of me contacting the company.
29 januari 2026
Antwoord van Tommee Tippee AU
Hi Leora,
Thank you for taking time to leave your review.
We're always delighted to hear our Parent-Care Specialists were able to provide you with such quick service to resolve your issue for you.
Please do not hesitate to get back in contact should you ever need and further assistance.
Warmest Wishes,
Tommee Tippee
Florence was so helpful an resolved our…
Florence was so helpful an resolved our issue instantly. Highly recommend this customer service
9 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee AU
Hi Kaisarah,
Thank you for taking the time to leave a review of your experience with Florence.
We are very happy to hear she resolved your query so quickly.
Best wishes,
Tommee Tippee
Great customer service
28 januari 2026
Antwoord van Tommee Tippee AU
Hi there,
Thank you for taking the time to share your feedback.
We are thrilled to hear that you have rated us 5 stars and that you found our service provided great, we are so happy to hear how satisfied you are with this experience. We hope you continue to love our products as much as we do!
Warm Wishes,
Tommee Tippee
Thank you to all
Thank you to Larne, Kai, Nicholas, Susie, Jo, Sam, Florence for the ongoing resolution for the tommee tippee sippy cup water bottle for my baby. It means the world to her to recieve this, she was soo happy.
3 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee AU
Hello NB.
Thank you for taking the time to leave your Feedback.
We are delighted to hear that our Parentcare specialists were able to resolve the issue with your Sippee cup water bottle.
We are so happy to hear how much your little one likes the Sippee Cup.
We will certainly pass your kind words onto the team.
If you require any further assistance, please dont hesitate to reach out to us.
Warm Wishes.
Tommee Tippee.
I needed an adapter for my pump and…
I needed an adapter for my pump and they sent it to me straightaway for free.
20 januari 2026
Antwoord van Tommee Tippee AU
Hi Natália,
Thank you for leaving a positive review of your experience with our parent-care specialists.
We are very happy to hear they were able to get you the part you needed for your Breast Pump.
Best wishes,
Tommee Tippee
Products are good but would buy from other shops in the future
The new bottle teats we got are fine but I was frustrated that they have a limit of 4 per order. This meant I had to do 2 orders and pay for shipping twice. I wouldn't buy direct from Tommee Tippy again, but I still like their products and my baby is happy with the bottles, I will still get their products from other sellers like Kmart or Baby Bunting.
23 december 2025
Antwoord van Tommee Tippee AU
Hello Tahlia.
Thank you for taking the time to leave your review.
We are delighted to hear you are happy with the new bottle teats and you and your little one like the bottles.
We are very sorry that the order is limited to 4 items and you had to place 2 orders. We will certainly be passing your feedback on regarding this matter so this is something that our team can look into for the future.
If you require any assistance, please dont hesitate to reach out to us.
Warm wishes.
Tommee Tippee.
They work incredibly
My daughter guzzled down her bottles like she was never fed until we got these teats and they truly work, they slowed her down significantly and she isn’t as irritated and hasn’t thrown up since. Honestly worth it and highly recommend
16 januari 2026
Antwoord van Tommee Tippee AU
Hello Yasmin,
Thank you for your feedback.
We are absolutely delighted to hear how our teats have helped your little one with their feeds and we greatly appreciate you taking the time to leave your review.
It is wonderful to know your little one has been less irritated and hasn't thrown up since using them. We are ever so pleased that our teats have helped to make feed times easier and your daughter more comfortable.
Please do not hesitate to reach out if you need any assistance or advice.
Best Wishes
Tommee Tippee
Quick Turnaround
I had sent an request through the website for some spare parts and within a few hours, Nicholas G from the Parent Care team organised for those parts to be shipped out to me. Always amazing service from the Tommee Tippee team!
27 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee AU
Hi Sef,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent Care Specialists are able to provide you with quick turnaround and get those parts out you.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
I’m waiting for a response to my email
13 januari 2026
Antwoord van Tommee Tippee AU
Hi Alyssa,
Thank you for taking time to leave your feedback.
We're sorry to hear that you have yet to receive a response to your email. We strive to provide quick and efficient service as we know how time crucial enquiries can be when they pertain to the products your little one uses. We are disappointed we have not been able to meet this standard on this occasion.
We can see that one of our Parent Care Specialists is now in contact with you.
We hope to hear back from you soon.
Warmest Wishes,
Tommee Tippee
Easy process
Losing one piece of electric breast pump can be daunting as you would think you need to buy a whole new set. But, Tommy Tippee got you covered for replacing any missed pieces to your doorstep. It was such a hassle free procedure and now I can finally pump for my newborn!
Thanks Tommee Tippee
13 januari 2026
Antwoord van Tommee Tippee AU
Hi Vicky,
Thank you so much for taking the time to leave this review on your experience.
We are so pleased to hear that you have received support with your electric breast pump and have some replacements on the way. We are delighted to hear that you had such a positive experience with the service provided.
We are thrilled to hear how happy you are and we hope you continue to love these bottles as much as we do!
Wishing you all the best,
Tommee Tippee
Wrong items delivered and back hanging…
Wrong items delivered and back hanging open when delivered
12 januari 2026
Antwoord van Tommee Tippee AU
Hi Rachael,
Thank you for taking the time to leave this feedback we are truly sorry to hear about your experience with this order.
We completely understand how frustrating it can be to not receive an expected order and would like to have this resolved for you.
One of our parent care specialists has reached out to you to see what we can do to make this right for you.
Warmest Wishes,
Tommee Tippee
Excellent customer service
Excellent customer service, I found an issue with a product ( no fault of product, just wrong sizing ) in particular the Manual Hand Pump. After sending an email, I had a response from a lovely lady who was very helpful. After some back and fourth messaging she was able to help me find my size via a link with clear instructions, next thing I know the correct size horn & insert was being sent to me. I encourage anyone with questions, problems or enquires to definitely speak to their team!
17 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee AU
Hello Chelsea,
Thank you for your feedback.
We are delighted to hear how pleased you are with the service that you received and that your issue was promptly resolved. This is the experience we strive to provide for our customers so we really do appreciate you taking the time to leave your review on your experience.
Please do not hesitate to contact us should you ever need any further assistance at all.
Best Wishes
Tommee Tippee
Great customer service
Talked with Sophie and she was able to help with what I needed and sorted it out in minutes!
17 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee AU
Hi Amber,
Thank you for sharing some lovely feedback!
We are pleased to hear that our Parentcare Specialists were happy to support you in resolving your query efficiently and quickly. We are delighted to hear you are satisfied with our service and we hope you continue to love our products as much as we do.
Wishing you all the best,
Tommee Tippee
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