Tommy Swiss Reviews 

Easy to deal with and a really good product.

I bought a King Size bed with hydraulics and storage underneath. I had to assemble it, which wasn't a problem and it's reasonable quality for the price. It could've been easier to assemble if it had assembly instructions.

This is the third bed frame I have bought from Tommy Swiss. This one was the bed with the gas lift for under the bed storage. Looks great. Very happy and lots of room for storage

It was a very pleasant transaction with no problems

The most horrible experience ever. We ordered a king size bed frame and one month later, we only have half the package. Not to mention no answer over the phone, so have had to endure a 20+ long email chain. Can you believe the courier didn't even call or buzz the apartment and just left the parcel outside the building? I only found out it was delivered having to physically check myself. Don't think you're getting value for money here - this is honestly the worst customer service and no one should ever have to feel like it's their responsibility to chase for updates multiple times daily.

Please don't bother wasting your money. Still waiting for my bed four weeks later, as they courier 'lost' it. Still waiting for the next one but they just don't care. Customer service terrible, holding no accountability, constantly having to chase them and they're laughing about it when they think we can't hear. Absolutely disgraceful and worst experience ever.

Excellent bed and mattress for price. Exceeded expectations. Communication re delivery could be improved.

Delivered reasonably quickly and easy to put together - Quality is great for the low price.

Great bed. Easy to follow instructions. Very happy.

Bed head is beautiful. Had it for at least 6 months at this point and it makes for a stunning focal point when you first walk in to the bedroom. Always happy to pay for quality and would be more than happy to recommend Tommy Swiss to others. You will not be disappointed.

Grey colour bed head is nowhere near what the photos show. Light grey in the photos are actually a charcoal grey. Not that pleased with the response to the issue, but that's the drawback of online shopping.
Great price though, particularly with interstate delivery.

Purchased 2 headboards and very pleased with the quality and ease of purchase. Quick delivery also. Thanks!

Fast delivery to your door and I live in the country awesome. I now have two king size beds from here.

I love the bed. It looks great. The only problem is that it came with no instructions whatsoever and when I emailed to get instructions I didn’t receive a reply. It was very difficult to get the bed together and I had a few screws etc left over so hopefully it won’t collapse. But the bed is nice.

After my mate bought his bed and liked it I thought I’d get one also. Fast postage, great price, great communication from the staff. Completely satisfied with my purchase.

Very happy with quality at such a fantastic price! Great mattress and Gus strut bed frame was a good combo great for east storage 5 star at a quarter of the price of

I have recently had the most frustrating experience dealing with Tommy Swiss. My impression is that Tommy Swiss is NOT a customer focussed business. I have wasted hours attempting to get a shipping issue sorted out to no avail. In the meantime one of the products I ordered re-listed as 'Out of Stock'. After compromising on the selection, I then still had to deal with an inept customer service team who quoted their responses literally by rote. Furthermore, one response contradicted the other. It was an exasperating experience to say the least and although the products look great, the customer experience is most certainly NOT.

We purchased a queen sized bed.

Delivered promptly, and it was received in excellent order and condition.

We have already recommended to others, and will do so again.

Excellent quality, delivered on time ,product arrived exactly as the image on the website.