We stopped in this weekend to bring some cookies to a dinner we were going to. We tried some samples they had and ended up buying some for us to keep too! The woman working there was friendly and help... Toon meer
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Lees wat reviewers zeggen
Merlot & Chocolat- COTM selection for May 2024 and wow- another winning recipe from Top Shelf! The cookies arrived fresh and soft/chewy- so rich and sweet with the Dutch Chocolate as key ingredient bu... Toon meer
Bedrijf heeft geantwoord
An exceptional product that serves as a reflection of those who produce them. I recently ordered a birthday pack for my sister that she was most pleasantly surprised by, all the more-so when I told he... Toon meer
Great Customer Service! Almost better than the cookies, if you can believe that. I placed an order to send to a family member in Alabama - then found out they were leaving for vacation a day earlier... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Heather Yunger didn't take a typical path into the culinary world, it came mostly out of a crazy (but effective) superstition. A superstition for her beloved Boston Bruins meant bringing her signature cookie, Black & Golds, for every home game.
Contactgegevens
Quincy Street 196, 02125, Boston, Verenigde Staten
- topshelfcookies.com
4,8
Uitstekend
474 reviews
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Customer service for custom gift box
Customer service for custom gift box. Thank you!
27 februari 2024
Antwoord van Top Shelf Cookies
Thanks Deb, we were glad to help! Thank you for trusting us with your gifts
Antwoord van Top Shelf Cookies
Thanks so much Andrew, we appreciate your longtime support and your kind words
Delicious cookies and great service
Delicious cookies and great service! We ❤️Top Shelf Cookies.
6 februari 2024
Antwoord van Top Shelf Cookies
Thanks for your order and your kind words. :)
Almost perfect.
Wonderful cookies, great service, incredibly fast delivery, perfect everything except the website. I found it hard to place an order using it. Otherwise, my rating would have been 5 stars.
I will, however order again since everything else was great.
13 februari 2024
Antwoord van Top Shelf Cookies
Thanks for your order and kind words, we'll be in touch to figure out where the pain points were so we can improve!
Great cookies they were delivered as a…
Great cookies they were delivered as a gift - made it there fast and the recipients really loved them!
15 februari 2024
Antwoord van Top Shelf Cookies
Thanks for your order and for taking the time to leave us a review. I truly appreciate it
Heather
I loved all of my cookies that I…
I loved all of my cookies that I ordered. The shipping was so quick! And all who I shared with were very impressed with all the flavors.
12 februari 2024
Antwoord van Top Shelf Cookies
Thanks for your long time support Caren, we truly appreciate it
Always consistent service
12 februari 2024
Antwoord van Top Shelf Cookies
Thanks PJ, that's a great compliment. Thanks for your long time support
Cookies Galore
Love the fact that you are a small business owner.
My cookie order was actually delivered a day
earlier than expected, which was great. My daughter
shared the cookies with all her roommates and
friends. Will definitely order again.
11 februari 2024
Antwoord van Top Shelf Cookies
Karen,
We are glad to hear the earlier delivery wasn't a problem and that the cookies were enjoyed. Thanks for supporting our small business.
Best,
Heather
two thumbs up for taste and online/out of state ordering
Thanks to Hazel for sharing her recipe! Tried some new flavors, OFD, and HBD2U are YUM.
26 januari 2024
Antwoord van Top Shelf Cookies
Kim,
Thanks for your long time support, so glad you tried some new flavors too!
Best,
Heather
Antwoord van Top Shelf Cookies
Thanks Leslie, we truly appreciate your support of our small business and other small local businesses in the neighborhood!
Best,
Heather & The Cookie Crew
Top Shelf Cookies is so great!
Top Shelf Cookies is so great!
I love sending these cookies to family, friends and clients!
6 februari 2024
Antwoord van Top Shelf Cookies
Thanks so much for your long time support and kind words Deb!
Antwoord van Top Shelf Cookies
thanks for your order and thanks for your kind review!
Many flavors to choose from..
Having the variety of flavors makes it hard to select just one favorite.
Shipping is always on time.
17 januari 2024
Antwoord van Top Shelf Cookies
thanks so much for your continued support of our small business!
Top Shelf Service Once Again!
Sent cookies to family members who moved down south. The order was received in a very timely manner. And to quote one of the recipients “They (cookies) were delicious!” Thanks to Top Shelf for once again taking such great care of my order.
19 januari 2024
Antwoord van Top Shelf Cookies
thank YOU for your support of our small business. :)
All cookies were very good except the…
All cookies were very good except the dark chocolate mint- I thought these were harder than last time. Or would have given 5 stars. Excellent delivery time.
24 januari 2024
Antwoord van Top Shelf Cookies
Hi There,
Thanks for letting us know, we'll be in touch to get more details and make this better for you, we appreciate your orders and repeated support of our business.
The Cookies were great
The Cookies were great. They were the right size, unlike the other Cookie Shops in have been to.
24 januari 2024
Antwoord van Top Shelf Cookies
thanks Stephanie, We have always taken a lot of pride in cookies that are sized "just right" Thanks for your order and for taking the time to leave us a kind review
Long-distance cookies
I ordered cookies based on experiences of someone getting cookies at the shop. I had to have them shipped, and when they arrived, they were good but not great. So I warmed them up, and that made a huge difference! Packaging should include instructions for warming up (as Levain does).
24 januari 2024
Antwoord van Top Shelf Cookies
Hi Linda,
We don't serve warm cookies at our shop as the bulk of our product does actually go out the door packaged. Thanks for the feedback
The shipping time was confusing AND…
The shipping time was confusing AND disappointing. Because it was not clear when the cookies would actually be delivered, the BIRTHDAY gift arrived three days AFTER the intended celebration. To make matters worse, as we tracked the package (going from Dorchester, MA to Cohasset, MA -- and 11.75 mile distance) we were flabbergasted to learn, as we tracked it on its journey, that it was travelling by way of NH and Maine! What???? Really poor communication.
18 januari 2024
Antwoord van Top Shelf Cookies
Danny,
You should be hearing from us to resolve this. It looks like a sorting error with USPS, but we'd like to make it right. Stay tuned for an email from us.
Best,
Heather
I sent the cookies as a gift and they…
I sent the cookies as a gift and they were received with total excitement! The review was that they were unbelievably delicious!!!!!
9 januari 2024
Great gift
I tried these a farmer's market this summer- delicious. Right then, I knew they would make a great holiday gift- nice to send someone out of state a little taste of Boston. Their favorite was Winter Lagerland.
18 december 2023
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