So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... Toon meer
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Lees wat reviewers zeggen
Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... Toon meer
Bedrijf heeft geantwoord
Genuine Hwam wood burning stove products at the most competitive prices I could find. Being able to choose your preferred delivery date was also helpful. The item was extremely well packaged to prev... Toon meer
Helpful staff, competitive price and quick delivery. It was great to be able to buy just the one fire brick/panel for our Contura log burner rather than the whole set. Would recommend Topstak.
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...
Contactgegevens
Unit 42, Vale Business Park, CF71 7PF, Llandow, Verenigd Koninkrijk
- 01446771567
- info@topstak.co.uk
- topstak.co.uk
4,9
Uitstekend
265 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service
Excellent customer service. The team went above and beyond to resolve an issue caused by my credit card company and did an amazing job of organising the delivery - really responsive and well beyond expectations
29 oktober 2024
Customer service is excellent
Customer service is excellent. They always have been excellent. From when we visited the showroom. They were informative, led us to buying a Stuv. Excellent Installation team and after sales care. The log deliveries as well. I wish every company was as efficient and caring as TOPSTACK.
25 september 2024
Quality product.
Ordered two bags of wood, excellent quality. Driver manoeuvred tipper truck as far onto the drive to make my work a little easier.
30 augustus 2024
Wood Delivery
Great and quick service for my wood delivery. The only thing i would suggest is if you could select the delivery date and time
2 september 2024
Return to TopStak
I returned to getting my firewood from TopStak this year after a not-so-good experience with another business last year. TopStak make it easy to order and to arrange delivery. The wood is also excellent quality and competitively priced.
2 september 2024
Antwoord van Topstak
Hi Stephen,
Thanks for taking the time to leave us a review. Its great to hear you were also pleased with your purchase.
If we can be any further assistance in future, please don't hesitate to get in contact.
Best regards
Kirsty
Fantastic company to deal with
Fantastic company to deal with. Good knowledge and super fast delivery
29 augustus 2024
Antwoord van Topstak
Hi Andy,
Thank you so much for taking the time to leave such a lovely review. We really appreciate the feedback from our customers in order to maintain the level of service they receive.
It really is very much appreciated and of course if we can be any further assistance in future, please give us a shout.
Best regards
Kirsty
Great communication with the customer…
Great communication with the customer support about stocks. Quick delivery, no problem at all.
29 augustus 2024
Antwoord van Topstak
Hi Christine.
Thank you for taking the time to leave us a review. It is great to hear you received such a positive experience from our teams and appreciate your feedback which we will of course pass on to the relevant departments.
Best regards
Kirsty
Ordered glass rope kit for my clear…
Ordered glass rope kit for my clear view vision very easy to order kept informed on order status delivered within a few days perfect.
13 augustus 2024
Antwoord van Topstak
Thank you for such a lovely 5* review.
It is great to hear you are pleased with the service received as well as the replacement rope kit for your Clearview stove.
If we can be any help in the future, please do not hesitate to get in contact.
Best regards
Kirsty
Quick easy transaction
16 augustus 2024
Antwoord van Topstak
Thank you for taking the time to leave us a review.
We appreciate your feedback and pleased you were happy with the service and products overall.
We would love to know what we can do better to push it to 5*'s next time?
If I can be any further assistance, please do not hesitate to get in contact.
Best regards
Kirsty
Antwoord van Topstak
Hi Ian.
Thank you for taking the time to leave us a review. Every one is used to ensure we deliver and maintain the best levels of customer service across the board.
We appreciate your feedback and pleased you were happy with the service and products.
If I can be any further assistance, please do not hesitate to get in contact.
Best regards
Kirsty
Good sales experience at Topstak
Ordered items but out of stock.Was kept informed when item back in stock.Ordered and deliverd on date as asked.
Items were well packed and secure.
Will certainly use TopStak again and recommend.
7 augustus 2024
Antwoord van Topstak
Hi Kenneth,
Thank you for taking the time to leave us a review. Apologies the item you ordered was not in stock initially but arrived to you in time!
If we can be any further assistance, please do not hesitate to get in contact.
Fantastic experience from Topstak…
Fantastic experience from Topstak…
From initial contact with James to the installation of the wood burner, everything went perfect..
Fantastic selection of stoves at their premises and James ensured we purchased the right stove for the house.
The two installers were fantastic, extremely professional and courteous and nothing was too much trouble.
I have no reservations in wholeheartedly recommending Topstak…
29 juli 2024
Review zonder uitnodiging
Antwoord van Topstak
Hi Wayne,
Thank you for taking the time to leave us a review. It helps us to maintain and improve the services offered to our customers.
It is great to hear you are pleased with the service you received from James and the installation team.
We hope you are pleased with your new Stove 🔥
If you did have any other questions or queries, please do not hesitate to get in contact. We are always more than happy to help.
Best regards
Kirsty
Could do better
Delivered on time but the logs were very large ( much more so than previous deliveries) . I raised this with Topstak but they said it’s the luck of the draw! I have had to split a large number of logs myself.
3 augustus 2024
Antwoord van Topstak
Thank you for your comments.
As explained during our phone call, unfortunately with the locally sourced seasoned wood we cannot guarantee the width of the log, only the length we can cut it to.
The only way to guarantee a smaller width is to order the kiln dried logs. If this is acceptable to you, we will update your delivery record to note a 10% discount on your first order of kiln dried logs.
Helpful
Friendly company with family involved so your sure of a personalised experience.
26 juli 2024
Antwoord van Topstak
Hi Ann Marie,
Thank you so much for taking the time to leave us this fantastic review, it really does help us to maintain and improve our services to customers.
If we can be any further assistance, please do not hesitate to get in contact, we will be more than happy to help.
Best regards
Kirsty
ordered pipe and fittings but weren't…
ordered pipe and fittings but weren't compatible with our existing fitting. Returned and refunded quickly. The quality of pipe was excellent, even though I didn't use it!
Good company to deal with, excellent communications
18 juni 2024
Antwoord van Topstak
Thank you for leaving us such a great review!
send a young man who can help carry…
send a young man who can help carry some of the logs upstairs to our apartment
usually the bell rings, we have a chat and the logs are delivered. I give the guy a good tip
this time he was about to do a runner when I heard him in the street leaving the logs at the bottom of our stairs
18 juni 2024
Antwoord van Topstak
Good morning Brian,
Firstly, I apologise that you haven’t received the usual service from ourselves that you are used to and also the kindling being missed off from the delivery. We will get that delivered to you today.
As per my email, we will include a gesture on your next order and strive to ensure our usual driver delivers going forward.
If I can be any further assistance, please do not hesitate to get in touch.
Regards
Kirsty
Antwoord van Topstak
Hi Graham,
Thank you for such positive feedback and leaving us a 5* review.
We love to hear about our customers experiences in order to maintain and improve the service we offer.
If we can be any further assistance please do not hesitate to get in touch.
Best regards
Kirsty
Antwoord van Topstak
Hi Mr Green.
Thank you for your 5* review. It is great to hear you are pleased with the service received.
If we can be any help in the future, please do not hesitate to get in contact.
Best regards
Kirsty
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