torontoblooms.ca Reviews 

DO NOT ORDER FROM HERE!!!
Paid over $100 for a dozen pink roses that were wilted and turning brown. Horrible customer service that replied with a generic email stating that the flowers did not meet their criteria for a refund!!! SCAM!! Go anywhere else

I received a different product than what I ordered so I called and . Rica from Toronto blooms wants to offer me a 30% discount due to substitution policies.

I have reviewed your substitution policy, and I do not believe the arrangement delivered to me meets the standard you describe.

Your policy states that substitutions will be of equal or greater value and that every effort will be made to ensure the replacement is as similar as possible to the item ordered. It also acknowledges that substitutions may sometimes involve an entire gift arrangement.

However, the arrangement I received was completely different from the flower hat box I specifically selected and purchased. This was not a minor substitution of individual flowers or an adjustment due to seasonal availability. The overall presentation and style of the gift were not what I ordered.

Terrible delivery services.

The flowers were beautiful. My girlfriend loved them. They lasted much longer compared to previous flowers Ive bought from other vendors.

Website was easy to navigate, delivery was during specified timeframe and bouquet was beautiful

This is the most fraudulent company I’ve ever encountered! I ordered flowers for my friends baby gender reveal and I’m suffering with the classic case of what I ordered vs what I got. I ordered exotic blue hue orchid flower bouquet and received random purple flower that literally grows in my backyard. Aside from the fact that I received a completely different flower (which they seem to do to a lot of people) the flower was wrapped as though a toddler wrapped it. Nothing about this brand or company is luxury and their entire collection is clearly AI generated images which they are unable to adequately replicate. When I asked for a refund they refuse and only after multiple back and forth are they offering me 30% of my money back. I wish I could insert a picture of the flowers I received. Terrible company and if you’re thinking to buy from here cause they have over 4 star reviews, don’t! Read the 1 star reviews and see the real reviews.

Beautiful delivery. Excellent customer service.

She loved them!! Macaroons were unbelievably delicious

Ordered exotic orchids that are hard to find
They sent basic colored orchids stating they had to make reasonable substitute and won't offer exchange or refunds
They never even contacted me to check if I wanted to proceed with the order
They false advertise an appealing item then send you a basic item that you can find for half the price anywhere and state we had to substitute
I had ordered something special and unique for my wife's birthday, seeing the most basic item you can find anywhere sent was such a let down

Ordered a bunch of flowers for my long distance girlfriend, forgot to include a couple of details but it was sorted within minutes over a couple of emails and delivery went ahead as planned on the same day! Perfect service, will definitely use them again

The website displays the products very clearly. The delivery was on time and the client was very happy with the present 💝

Truly outstanding flower arrangements and beautifully presented and accompanied by dark chocolate, for a very special wedding occasion. Five stars ratings doesn’t give enough credit for the professional, quality and timely service. Wishing you continued prosperity. Thank you for making a very special day, extra special and beautiful.

I recently received a gift ordered through Toronto Bloom (The Gift Group) from a friend in London — the Love In Paris Flowers & Spirits Gift Basket. The basket arrived with a bottle of vodka, which I don't drink. My friend has since confirmed that at checkout he was given the option to choose wine or Baileys instead of vodka — and he specifically chose based on knowing I don't drink vodka. Somehow, vodka is still what showed up at my door.
When I contacted customer service, I was flatly told the order was "fulfilled according to the items chosen by the sender" and that no substitution was selected. That directly contradicts what my friend has told me about what he selected during checkout. Rather than looking into whether their own system or order processing dropped the selection, I was brushed off with a canned response and an attached receipt as if that settled the matter.
Then, when I said I'd let my friend know not to order from them again, I received a genuinely condescending reply telling the sender to "review product details carefully" next time — as if the customer was the one at fault, with zero acknowledgment that there may have been an error on their end.
If your order doesn't come out the way you selected it, don't expect Toronto Bloom to investigate — expect to be blamed for it. Extremely disappointed, and I won't be recommending this company to anyone for gifting again. And the one star, wish I had to option of zero starring. The customer service is zero.

Was easy to order online
My father was truly pleased with the red roses he received for Fathers Day.

Will order from again !

Delivery was delivered professionally
5☆ flowers
5☆ service

A Must Try!!

Delivery was efficient and everyone loved the flowers. Overall amazing quality of service I will be using it regularly

It was a birthday gift for my friend! She really enjoyed it and she always wanted to have a low-maintenance flower that she could look after. The surprise was a success 😋

I ordered the Country mixed Peruvian Lily Bouquet for our Aunt who stays in Toronto. I am based in South Africa and I was a little sceptical as to what might arrive. WOW!! Toronto Blooms will be my go to in the future. The flowers arrived on the specified day and my Aunt was thrilled. The flowers were beautifully put together and she was overjoyed. She also mentioned how beautiful they smelt. THANK YOU Toronto Blooms for your exceptional service.

​Ordering a graduation gift from across the globe made me a little nervous, but the seamless updates and on-time delivery totally eased my mind. The flowers and chocolates were a hit! Thank you, Toronto Blooms.

Our niece loved her bouquet of roses. We ordered them for her college graduation and everything was perfect thanks again .

I am extremely disappointed with my experience with Toronto Blooms and would strongly caution others before using this company.

I placed an order for next-day flower delivery for a friend returning from maternity leave. Since the recipient was located over two hours away, I specifically chose a flower delivery service to ensure the flowers would arrive on the intended day.

At no point during the ordering process, in the FAQ, or within the delivery policy did Toronto Blooms disclose ANYWHERE about delivery times. Like many customers, I reasonably assumed that a next-day delivery service would begin deliveries in the morning, as is common with other flower delivery companies.

To make matters more confusing, I received a notification through the Shop app between 8:00 and 9:00 AM stating that the delivery was “on the way.” However, by 11:00 AM there had been no movement on either the Shop tracking information or the GPS tracker on the Toronto Blooms website. Concerned that the recipient’s workplace would be closing, I contacted Toronto Blooms directly.

That was when I was informed for the first time that deliveries occur between 12:00 PM and 5:00 PM. Since I now knew the recipient would not be available to receive the flowers, I asked if the order could be cancelled or moved to another date. I was told neither option was available and that I should wait until the delivery failed and then call back.

When I called back after the failed delivery, the situation became even worse. Rather than acknowledging that their delivery window is not disclosed anywhere customers would reasonably look, I was told that the failed delivery was my fault. Their position was that I should have called ahead to ask what their delivery hours were, despite the fact that those hours are not published on their website.

The only options offered were:
• Accept a partial refund worth roughly one quarter of what I paid.
• Pay an additional $50 redelivery fee.

In other words, even though Toronto Blooms admitted they would be updating their policies to clarify delivery times, the financial consequences were placed entirely on the customer.

The most frustrating part wasn’t even the failed delivery—it was the complete lack of customer service. There was no attempt to find a reasonable solution, no goodwill gesture, no accommodation, and no ownership of the fact that critical delivery information was never disclosed.

If a company recognizes that its policies are unclear enough that they need to update them after a customer complaint, then it should also recognize some responsibility when that lack of information causes a failed delivery.

I paid for flowers. I received no flowers, no meaningful refund, and no customer service. Based on this experience, I would not order from Toronto Blooms again and would recommend others carefully consider alternative flower delivery services.