My daughter loved her birthday present: mini pink roses in a small hat box (fresh & beautiful), birthday balloon and sparkling wine. However, they arrived one day early, which is why I am giving only... Toon meer
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I order both plants and flowers from here regularly, and every single time the arrangements are even more beautiful in person than they appear online- which says a lot! Service is seamless, quality is... Toon meer
Bedrijf heeft geantwoord
The flowers arrived on time and Laura was home to receive them. So she wasn't the sender, as your correspondence states. Sender is me, her sister, May Conder and I live in Australia. I use her Toro... Toon meer
Bedrijf heeft geantwoord
I ordered flowers for my best friends 60th Birthday and entered my address in error. By the time I realized the mistake it was Friday evening and I was really doubtful anyone would get back to me unt... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Toronto Blooms is a floral and gift delivery service that crafts unique, handcrafted flower arrangements and curated gift baskets.
Contactgegevens
4,2
Goed
356 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 28% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Very easy to order
Very easy to order, the offer is diversified, delivery was as expected.
8 maart 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Thank you so much for the kind words! We are thrilled to hear that you found the ordering process easy and enjoyed our diverse range of gift options. It’s also great to know that your delivery arrived exactly as expected.
We truly appreciate your support and look forward to helping you with your future gifting needs!
The flowers arrived on time and Laura…
The flowers arrived on time and Laura was home to receive them. So she wasn't the sender, as your correspondence states. Sender is me, her sister, May Conder and I live in Australia. I use her Toronto address on orders so that I can use my Canadian TorDom credit card. Otherwise I am satisfied with your service, whixh I found online.
5 maart 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Thank you for the 4-star review, May! We are so glad to hear that the flowers arrived on time and that Laura was there to receive them.
We appreciate you clarifying the sender and recipient details for us. It’s wonderful that you’re able to send these special gifts to your sister all the way from Australia! We have noted your feedback regarding the correspondence naming, and we’ll keep this in mind as we work to make our automated updates more accurate for international customers.
Thank you for choosing us online, and we look forward to helping you with your future orders!
Great services
Great services. Enjoy the communication process, will order with them again.
8 maart 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Thank you for the 5-star rating! We are so glad you enjoyed our services and the communication process. We look forward to helping you with your next order!
my friend loved the flowers and the…
my friend loved the flowers and the wine. in fact she kept sending me photos of the flowers . i was worried that they wouldnt be nice but they realy were! thank you
1 maart 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi Lisa, thank you so much for the 5-star review! We are thrilled to hear your friend loved the flowers and the wine. There is no better compliment than a recipient sending photos of their bouquet! We’re glad we could ease your worries and deliver something truly special. We look forward to helping you with your next surprise!
Great flowers and incredible…
Great flowers and incredible presentation.
4 maart 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi Lewis, thanks so much for the 5-star rating! We’re so glad you enjoyed the flowers and the presentation. Our team takes a lot of pride in those details, so it’s great to know they hit the mark for you!
Great service and products
Great service and products. This is the third time I have used this company and would highly recommend. Everything received has arrived on time and also looks as shown on website
22 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi Jan, thank you for being a loyal customer! It means the world to us that you've chosen us for the third time and continue to have a great experience. We're happy to hear that everything arrived on time and looked exactly as shown on our website. Thanks for the high recommendation!
I rarely leave negative reviews
I rarely leave negative reviews, but this experience genuinely deserves one star.
I placed my order almost two weeks before Valentine’s Day specifically to avoid last-minute issues and to make sure everything was perfect. The reason I chose this company — and this particular gift — was because it included a teddy bear, which holds sentimental value for the recipient. It wasn’t just a random add-on. It was the main reason I selected that product.
Without any prior notice, the teddy bear was substituted with a dog.
Not a similar teddy. Not a neutral alternative. A completely different item.
The recipient does not even like dogs. So the emotional meaning of the gift was completely lost. What was supposed to be thoughtful and personal became awkward and disappointing.
What makes this worse is not just the substitution itself — it’s the way it was handled.
• I was not notified beforehand.
• I was not given the opportunity to approve or decline the substitution.
• I was not offered the option to cancel.
• I was not offered any partial refund, goodwill gesture, or compensation.
• The response I received was a generic reference to “terms and conditions.”
I understand that substitutions can happen in the gifting industry. Stock issues occur. That’s not the problem. The issue is the lack of communication and lack of empathy.
When someone orders a gift for Valentine’s Day, it is not a transactional purchase — it’s emotional. People choose specific items for specific reasons. Replacing the core sentimental item without warning completely changes the intention of the gift.
I ordered well in advance to avoid exactly this type of situation. If I had been notified even a few days before dispatch, I could have sourced an alternative or chosen something more appropriate. Instead, I was left with no control over something that was meaningful to me and the recipient.
Their response focused solely on policies and operational constraints. There was no genuine apology, no ownership of the disappointment caused, and no attempt to preserve customer trust.
Equal or greater monetary value does not equal equal emotional value.
For a company in the gifting industry, understanding that difference should be fundamental.
Unfortunately, because of this experience and the lack of customer-focused resolution, I will not be ordering from them again. I hope they reconsider how they handle substitutions for emotionally significant occasions in the future.
13 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
We sincerely apologize for the disappointment caused by the substitution in your Valentine's Day order. We understand that you chose this specific gift for its sentimental value, and replacing the teddy bear with a different item took away from the personal meaning of your gesture.
While our policy allows for substitutions of equal or greater value to ensure a gift arrives in time for a special occasion, we recognize that in this instance, a monetary equivalent did not match the emotional value of your selection. We are truly sorry that we did not notify you of this change in advance or provide the opportunity to choose an alternative.
Your feedback regarding our communication and the lack of empathy in our initial response is being taken very seriously. We are currently reviewing our procedures to ensure that our team better balances operational policies with the heart and intention behind every gift our customers send.
Thank you for your honesty, and we deeply regret that we let you down.
Everything was perfect!
Everything from the online shopping, until delivery was perfect.
I had to change the delivery date. Rosselyn answered quickly and kindly accepted my request. She followed up and answered every question. The delivery was timely and the flowers beautiful.
Thanks a lot!
15 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
We truly appreciate the 5-star rating, Hortensia! It’s great to know that Rosselyn’s quick follow-up made a difference for you. Thank you for choosing Toronto Blooms, and we hope the beautiful flowers brought a lot of joy!
Perfect delivery
Delivery was on time, packaging and quality of flowers were great. The card can use a bit of an improvement and the glue was too strong to separate the card from packaging. Maybe use an envelope so the card is extracted more easily? But everything else was perfect.
14 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Thank you for the wonderful feedback, Y.E.! We're so glad the delivery and packaging met your expectations. A special thanks for the tip about the card glue—it’s small details like these that help us get better. We'll definitely share your envelope suggestion with our packaging team. We hope to see you again soon at Toronto Blooms!
Antwoord van torontoblooms.ca
Thank you, Emanuele! We are thrilled to hear your order was exactly as described and truly appreciate the recommendation!
Excellent flower arrangements and fast…
Excellent flower arrangements and fast delivery
14 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi Srinivas, thank you for the 5-star review! We are delighted to hear you enjoyed our flower arrangements and fast delivery. We look forward to serving you again soon!
Antwoord van torontoblooms.ca
Hi Dylan, thank you for the 5-star rating! We are happy to hear that your order was exactly as advertised. We strive for consistency and quality with every arrangement!
The recipients loved the flowers
The recipients loved the flowers. It was all done online so I was happy it went well.
13 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi Florence, thank you for the 5-star review! We are so pleased to hear that your online ordering experience went smoothly and, most importantly, that the recipients loved their flowers. We look forward to helping you with your next gift!
The delivery was timely
The delivery was timely, and the packaging was lovely. Only downside was the flowers were not the freshest!
14 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi Todd, thank you for your feedback. We are glad to hear the delivery was timely and you enjoyed the packaging. However, we sincerely apologize that the flowers were not as fresh as they should have been. Quality is a top priority for us, and we have shared your comments with our floral team to ensure only the freshest blooms are sent out. We hope to have the chance to provide a 5-star experience next time!
Flowers came out Amazimg!
Flowers came out Amazimg ! Brilliant service ! From a Brit :)
12 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi Dale, thank you so much for the 5-star review! We are delighted that you enjoyed the flowers and our service. It's great to hear from our customers 'from the Brit' side! We look forward to helping you again.
Beautiful flowers
Beautiful flowers that have lasted a very long time and brought a beautiful smile to a beautiful face. Quick delivery and easy to order online.
12 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi Chris and Sonja, thank you for the wonderful review! We are so happy to hear that the flowers brought a smile to a beautiful face and have lasted a long time. We strive to make our online ordering and delivery as quick and easy as possible.
Great service
Thanks for delivering the cupcakes on time on Valentine’s Day!
14 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi Costa! Thank you for the 5-star rating. We are thrilled we could get your cupcakes delivered right on time for Valentine's Day. We look forward to helping you celebrate again!
The package was well wrapped
The package was well wrapped. The responsiveness of customer service staff was top notch. Just wished the delivery could have come much earlier.
14 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi Chukwuemeka! Thank you for the 4-star review. We're so happy to hear the packaging was well-wrapped and that you found our customer service to be top-notch. We appreciate your feedback regarding the delivery time and will use it to help improve our scheduling. We hope to serve you again!
Blooms - good selection, good prices, good service
Blooms delivers on time, has a good selection of products at various prices and promptly responds to queries
13 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi Mark! Thank you for the detailed feedback. We're happy you enjoyed our selection and price variety, and that our team was able to assist you promptly with your queries. We look forward to your next order!
Beautiful Flowers and Gorgeous Cupcakes
I’ve consistently chosen Toronto Blooms because of the care and presentation that goes into their products. Everything feels thoughtfully arranged and beautifully packaged — it truly gives a luxury vibe, which I really appreciate when sending gifts or ordering for special occasions.
For my most recent order, I booked several days in advance and received good communication leading up to the delivery date. However, on the actual day of delivery, I found it difficult to get a clear estimated time. I was ordering cupcakes and needed to step out, so I was concerned about them being left outside or with security where they could be damaged. When I reached out through the chat, the responses felt automated and didn’t offer much reassurance. I was told it would likely arrive by the end of the day, which wasn’t very helpful given the timing concerns.
That said, the order did arrive about an hour before we needed to leave, which worked out well in the end. The delivery driver was also friendly and professional.
Overall, I love the quality and presentation, but clearer, more personalized communication around delivery windows would make the experience even better.
14 februari 2026
Review zonder uitnodiging
Antwoord van torontoblooms.ca
Hi, thank you for being a consistent customer and for your kind words regarding our 'luxury vibe' and presentation. We are so glad the flowers and cupcakes hit the mark and that your driver was professional.
However, we sincerely apologize for the stress caused by the lack of clear delivery timing and the automated nature of our chat support. We understand that when ordering perishables like cupcakes, a vague 'end of day' window isn't helpful. We are currently working on ways to provide more personalized, real-time updates to prevent this in the future.
We’re glad the order arrived in time for your plans, and we hope to provide a much smoother communication experience for your next special occasion!
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