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Totally Promotional Reviews 

988
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent customer service. We ordered a few products, one had some minor issues, the team at Totally Promotion resolved the issue and made us feel like nothing else mattered on the matter other than... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Every custom tablecloth that Bethlehem has ordered over the years are great! They are well made, durable and extremely professional. I believe we have ordered well over 25 custom tablecloths.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very pleased with the responsiveness and professionalism of this company. The end product was just what we hoped for and well-made. Will definitely use them again!

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The 3' x 5' vinyl banner we ordered was fantastic! The words, color, and picture were all perfect. We will continue to use the banner in the future. We also ordered can coozies and they were a big hi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Promotieartikelenwinkel
  2. Business to Business-service

Over Totally Promotional

Geschreven door het bedrijf

Totally Promotional has been helping businesses, schools, and organizations bring their brands to life since 1993. We specialize in custom promotional products—from everyday giveaways to event essentials—so you can create branded items people actually use and keep.

With a large selection of products (many with free shipping) and an in-house production facility, we’re built for speed and consistency. That means fast turnaround times, dependable quality, and a smooth ordering experience from start to finish.

Whether you’re promoting a business, hosting an event, or stocking up for a team or fundraiser, Totally Promotional is here to make custom branding simple, affordable, and quick.

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Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

988 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 94% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,5

Alle reviews

(988)

560 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Took two weeks for blanks koozies to…

Took two weeks for blanks koozies to arrive

19 mei 2026
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Antwoord van Totally Promotional

We sincerely apologize for any sort of inconvenience we may have caused you - have you submitted a ticket to our warranty department as of yet? If something is wrong with your order or items, you can submit this to us by clicking the link below:
https://totallypromotional.my.salesforce-sites.com/customerservice We strive to provide excellent customer service and order satisfaction for all customers so if you could submit this, we will be in touch with you as soon as we can! Thank you for your patience with us, we hope to hear from you soon!

Beoordeeld met 4 van de 5 sterren

Communication about my design was…

Communication about my design was excellent! Communication about delivery time could have been better. The product turned out great

18 mei 2026
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Antwoord van Totally Promotional

Hi Kevin! Thanks for taking the time to leave a review! We appreciate the business and we will look into improving our delivery time communication!

Beoordeeld met 5 van de 5 sterren

The koozies were great!

The koozies were great!! Exactly what we wanted. Response time was quick and shipping was fast for our last minute order. Will definitely be reordering again!

18 mei 2026
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Antwoord van Totally Promotional

Hi Stephanie! Thanks for taking the time to leave us a review! We appreciate the business and look forward to working with you on any future needs!

Beoordeeld met 2 van de 5 sterren

Mediocre order that took too long

Order took forever to be done, even for such a small batch. Quality of product is fine. Quality of printing is sub-par. The logo is dark and not nearly as vivid as it should be.

18 mei 2026
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Antwoord van Totally Promotional

We sincerely apologize for any sort of inconvenience we may have caused you - have you submitted a ticket to our warranty department as of yet? If something is wrong with your order or items, you can submit this to us by clicking the link below:
https://totallypromotional.my.salesforce-sites.com/customerservice We strive to provide excellent customer service and order satisfaction for all customers so if you could submit this, we will be in touch with you as soon as we can! Thank you for your patience with us, we hope to hear from you soon!

Beoordeeld met 5 van de 5 sterren

Satisfied Return Customer

I've purchased multiple times and appreciate the consistent easy process and good products!

11 mei 2026
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Antwoord van Totally Promotional

Hi Lori! Thanks for taking the time to leave a review! We appreciate your business!

Beoordeeld met 1 van de 5 sterren

DO NOT USE THIS COMPANY!

We were a first time customer excited to use your services. When I sent in the graphic that I had to be placed on a cup order, the way it looked on the cup was too crowed. So I asked the rep to move the email address above the email address so it would look cleaner. The rep mis spelled the name of our company on the cup. When I got the proof I was looking at the placement since I knew the spelling was correct. What I didn't realize was that the rep mis spelled it once she moved it. The cups were sent to use and were useless. I called and they would not help me. Rude people to deal with and we will not be using this company again.

18 mei 2026
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Antwoord van Totally Promotional

Hi Daniel, I am sorry to hear about this experience. We will look into this and prevent it from happening in the future.

Beoordeeld met 5 van de 5 sterren

So extremely easy and just perfect

So extremely easy and just perfect! Shipped perfectly and product turned out better than we ever thought!

15 mei 2026
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Antwoord van Totally Promotional

Hi Jessica! Thanks for taking the time to leave us a review. We appreciate the business and hopefully we can work together in the future!

Beoordeeld met 5 van de 5 sterren

Easy to order

Easy to order, great customer service, and received our products quickly.

15 mei 2026
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Antwoord van Totally Promotional

Hi! Thanks for taking the time to leave a review! We are happy to hear you found it easy to order and customer service was able to help when needed! Hopefully we can work together in the future!

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service! Corrections/changes were immediately completed. Quick shipping. Thank you!!

14 mei 2026
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Antwoord van Totally Promotional

Hi Susan! Thanks for taking the time to leave a review! We appreciate the business!

Beoordeeld met 1 van de 5 sterren

I placed my order 2 weeks in advance of…

I placed my order 2 weeks in advance of when I needed it and chose standard delivery because it said that was 5-7 days which should have been plenty ahead of when I needed them. As it turns out I kept calling to check on my order and kept getting passed around to different people and told I could only email people to follow-up. When it was all said and done the manager told me that to get my order by my deadline (2 weeks after placing my order) that I now had to pay a rush order fee to get it in time. I've never experienced this poor of Customer service in my life...

13 mei 2026
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Antwoord van Totally Promotional

Hi Mark, I am very sorry to hear about this experience. We do always try to ship our products on time to arrive in the estimated window. However things happen and mistakes get made. I am sorry we could not get you the order in time. I will look into this and see if there is anything else we can do.

Beoordeeld met 5 van de 5 sterren
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Antwoord van Totally Promotional

Hi Kathi! Thank you for taking the time to leave us a review! We appreciate your business and look forward to working together in the future!

Beoordeeld met 5 van de 5 sterren

We had your company make a table runner…

We had your company make a table runner for us previously. So, when we had call for more, we called on you once again. And you did NOT disappoint. All three of the table runners you have gotten from you have been perfect! Thanks! Keep up the great work!!

14 mei 2026
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Antwoord van Totally Promotional

Hi Angie, thanks for taking the time to leave a review! We appreciate the business and look forward to working with you in the future!

Beoordeeld met 5 van de 5 sterren

Very easy to order

Very easy to order. Had numerous choices that made designing our coozies a piece of cake. Shipping was quick and we were well informed throughout the whole process.

14 mei 2026
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Antwoord van Totally Promotional

Hi Patrick! Thanks for taking the time to leave a review. We appreciate the business and hopefully we can work together in the future!

Beoordeeld met 5 van de 5 sterren

The product was excellent the pricing…

The product was excellent the pricing was excellent quality and timing was great.

13 mei 2026
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Antwoord van Totally Promotional

Hi! Thank you for taking the time to leave a review! We appreciate the business and look forward to future orders!

Beoordeeld met 5 van de 5 sterren

High Quality and Great Service

The screen printing of our logo came out better than we expected. The quality of the can coolers we ordered was top notch. We will order from TotallyPromotional again.

11 mei 2026
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Antwoord van Totally Promotional

Hi Thomas! Thanks for the kind words! We appreciate the business and look forward to working with you in the future!

Beoordeeld met 2 van de 5 sterren

Never again

I ordered shot glasses for my mom's party and thought the gold metallic for the writing would be the best choice. After receiving the proof I realized that this color was to light and I needed a darker color. I then emailed my designer and let her know that I wanted to go with black as my final color for the writing. After receiving my order it came back in gold. What a disappointment. After emailing a manager, I was offered a refund if sending the product back, a redo of the product or 30%discount for the error. Since my date needed was in 7 days I couldn't do a redo or refund since these were needed for the party, so a discount was really my only solution. I received 40% off just the shot glasses, not the tax or shipping or design fee. I will not use this company for any of my product needs. And I should have went with another company but I wanted to save $7 so I went with totally promotional. Saving $7 got my a messed up product. I feel stupid.

12 mei 2026
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Antwoord van Totally Promotional

Hi Lana I am sorry to hear about this experience. I will look into your order.

Beoordeeld met 1 van de 5 sterren

The delivery date was promised as 2nd…

The delivery date was promised as 2nd June but the order was delivered on 3rd June. It was very unfair as our event was from June 2nd and we paid extra premium amount for 2-day delivery.

12 mei 2026
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Antwoord van Totally Promotional

Hi Roly, have you submitted a ticket with our Warranty department? If you paid for a guaranteed delivery date you should be refunded the additional fee. https://totallypromotional.my.salesforce-sites.com/customerservice

Beoordeeld met 5 van de 5 sterren

Great Camo Koozie!

Great product - design turned out great - very happy!

12 mei 2026
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Antwoord van Totally Promotional

Hi Brad! Thanks for taking the time to leave a review! We appreciate the business!

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