I was running late for my appointment and the WhatsApp service was so easy to use, they helped change my appointment time to 15 minutes later. When I got there, Naomi and Ausra were soooo amazing! The... Toon meer
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Lees wat reviewers zeggen
Another gorgeous appointment with Basil. She always does such an amazing job and is an absolute pleasure to spend time with. Couldn’t recommend her enough! Diva restored
I had a great experience at Townhouse in Canada Place. This was my second time going for a luxury pedicure with gel. Ramune took great care of me and did an incredible job on both the pedicure and... Toon meer
Bedrijf heeft geantwoord
I still love the vibe and the ease of booking but the new gel polish is a disaster. Have had three instances of it peeling right off within two weeks of being applied. Whole nails left naked, underlyi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Contactgegevens
Verenigd Koninkrijk
- townhouse.co.uk
4,2
Goed
2K reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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My first time at town house
My first time at town house. Booked a manicure with Mariam. Absolutely brilliant. Mariam was friendly, very professional and excellent at what she did. Will definitely come back again.
18 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Sarah! We're delighted to hear you enjoyed your manicure with Mariam. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Calm tranquil environment for manicures…
Calm tranquil environment for manicures and pedicures. Marium really paid attention to detail and did a good pedicure.
18 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback! We're delighted to hear you enjoyed your pedicure with Marium. We look forward to welcoming you back to Townhouse soon! Love, Team T x
I had an appointment yesterday at…
I had an appointment yesterday at Covent Garden
Travelled two hours to get there only to be told on arrival the appointment had been cancelled
Utterly waste of time
So can’t review service
There is not phone number for customer service for problems like this - I was told to send an email
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for taking the time to share your feedback. We're very sorry to hear that your appointment was cancelled after you had travelled such a long distance. We completely understand how frustrating and disappointing this must have been.
Unfortunately, we're unable to identify your booking from the information provided in your review. We'd really appreciate it if you could contact our Customer Care team at customercare@townhouse.co.uk so we can investigate what happened and work towards a resolution. Love, Team T x
Great experience as always
Great experience as always. Very happy with my nails
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Sarah! We're delighted to hear you had another great experience and that you're so happy with your nails. We look forward to welcoming you back to Townhouse again soon! Love, Team T x
Great pedicure with Michaela today
Great pedicure with Michaela today. Super friendly and took real care with my nails.
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Deb! We're delighted to hear you enjoyed your pedicure with Michaela. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Dany was lovely- checking in the whole…
Dany was lovely- checking in the whole time!
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback Chloe! We're so pleased to hear Dany made you feel well looked after throughout your appointment. We look forward to welcoming you back to Townhouse soon! Love, Team T x
I went to Townhouse on Northcote Road
I went to Townhouse on Northcote Road, Clapham with my 11 year old daughter. I interacted with two staff members and they were both cold and unfriendly. My daughter was there for a manicure, when she presented her hands to the nail technician she gave a look of horror and said she couldn’t touch her hands as my daughter had some ‘condition’. My daughter looked like she was going to burst into tears, she was hurt and embarrassed.
I explained it was just a bit of eczema that was not contagious. The nail technician refused to touch my daughter’s hands without a doctors letter!
I have taken my daughter to several places to get her nails manicured, including Margaret Dabbs in Liberty’s and there has never been an issue.
I wish I had read the reviews first. Ghastly place.
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
We're so sorry to hear about your experience Elaine and sincerely apologise for the way this situation was handled. We completely understand your concerns and have reached out to you directly to discuss this further and work towards resolving it. Love, Team T x
Courtney did a great job and was very…
Courtney did a great job and was very helpful during my appointment!
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Sania! We're so pleased to hear Courtney did a great job and made your appointment such a positive experience. We'll be sure to share your kind words with her, and we look forward to welcoming you back to Townhouse soon! Love, Team T x
Perfect pedicure with Gigi
Perfect pedicure with Gigi ! Loved the experience and quality ! Definitely coming back
15 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your lovely feedback Mimi! We're delighted to hear you had a perfect pedicure with Gigi and loved the experience. We'll be sure to pass your kind words on to her. We can't wait to welcome you back to Townhouse soon! Love, Team T x
Alis has done a great job
Alis has done a great job! My toes look fabulous, ready for my event in London Whitehall.
13 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your feedback Anna! We're so pleased to hear Alis did such a great job and that your toes are event-ready! We hope you have a wonderful time at your event and look forward to welcoming you back to Townhouse soon! Love, Team T x
Lovely pedicure
Ari was great. Love my pedicure. Very attentive.
13 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your feedback! We're so pleased to hear you loved your pedicure with Ari. We'll be sure to pass on your kind words, and we look forward to welcoming you back to Townhouse soon! Love, Team T x
Excellent nail service by Marnie
Excellent nail service by Marnie. She is so sweet, friendly & so gentle on nails. She also polished my nails so beautifully!
13 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback! We're so pleased to hear you had such a great experience with Marnie. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Lovely pedicure from Mariam
Lovely pedicure from Mariam! Super comfy chairs and environment.
10 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your feedback Cathy! We're so pleased to hear you enjoyed your pedicure with Mariam and had a relaxing experience in our salon. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Ari was great
Ari was great , love my nails and great experience.
Thanks
Faye x
10 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Faye! We're so happy to hear you had a great experience with Ari and love your nails. We'll be sure to share your kind words with her. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Ari was honestly brilliant
Ari was honestly brilliant, the treatment I received today was a luxury manicure and pedicure with both gel.
Ari is very formal through out the whole process, offered a truly amazing service.
A true asset to the company.
I am happy with the beautiful gel Ari applied on both hands and feet
9 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your feedback Shameem! We're delighted to hear how much you enjoyed your Luxury Manicure and Pedicure with Ari. We hope to welcome you back to Townhouse again soon! Love, Team T x
I visited Wilmslow as a training model…
I visited Wilmslow as a training model and Ari was fantastic. She took her time, had great attention to detail and the finish on my nails is perfect. Really happy with the service and the overall experience. Thank you so much, Ari x
8 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your lovely feedback Dannielle! We're delighted to hear you had such a positive experience at Townhouse Wilmslow. We'll be sure to share your kind words with Ari. We hope to welcome you back again soon! Love, Team T x
Absolutely horrible manicure and…
Absolutely horrible manicure and pedicure at Slingsby place, Covent Garden. I booked signature gel manicure and pedi. I never leave negative reviews but this time even my husband said it looks bad, super thick gel and looks like I’ve done it myself, paid £105. I’m sorry that Trustpilot doesn’t allow to attach photos. Not coming back!
Update: the gel peeled off fully on one finger on my right hand 4 days later. I am now on a holiday with no gel on one finger. After the manicure, I received an email saying they provide a 7-day guarantee in case if gel peeles off. Now I understand why they are offering it 😆 not looking forward to a manicure and then having to come back to fix it a few days later even if it’s for free! Never coming back. Save your time and money, avoid!
PS. Their response that they cannot identify me is ridiculous, as I’ve literally put my name, the date of experience, the exact place and what I paid in this review.😆
5 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for taking the time to leave us a review. We're sorry to hear that your experience didn't meet your expectations.
Unfortunately, there isn't enough information in your review for us to identify your visit or locate your details in our system. We'd really appreciate it if you could get in touch with our Customer Care team at customercare@townhouse.co.uk, so we can learn more about your experience and do our best to find a resolution.
Your feedback is incredibly important to us, and we truly value every guest who visits Townhouse.
Love, Team T x
Absolutely horrendous
Absolutely horrendous. I came back because they previously refunded the amount of the poor quality manicure as points. However, yet again I’ve been cancelled on at 11am on a Sunday. This is the second time this has happened. They offer £5 off, but don’t tell you where you can rebook for the day so you end up fighting their horrendous website only to discover there are no appointments. For a luxury salon serving busy people this is just crap. They should have an ability to cover appointments if someone is poorly and if the cancellation fee they charge us for cancelling (eg., the full cost of the service) should be what we are refunded for cancellations. You also can’t contact them by anything other than their badly served web chat that is supposedly open 9-6pm Monday to Sunday, but at the weekend good luck getting a reply. Overall a rubbish overhyped company. I won’t be using again.
5 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for taking the time to leave us a review. We're sorry to hear that your experience didn't meet your expectations.
Unfortunately, there isn't enough information in your review for us to identify your visit or locate your details in our system. We'd really appreciate it if you could get in touch with our Customer Care team at customercare@townhouse.co.uk, so we can learn more about your experience and do our best to find a resolution.
Your feedback is incredibly important to us, and we truly value every guest who visits Townhouse.
Love, Team T x
Antwoord van Townhouse
Thank you for your lovely review – we hope to see you in salon again soon. Love, Team T x
Gorgeous Salon and Staff
Really lovely salon, spotlessly clean. I had the signature pedicure with Mariam who was so lovely, polite and friendly. Gorgeous, relaxing hour and my feet feel and look amazing. Would 100% recommend and will defo be returning
3 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
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