I was running late for my appointment and the WhatsApp service was so easy to use, they helped change my appointment time to 15 minutes later. When I got there, Naomi and Ausra were soooo amazing! The... Toon meer
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Another gorgeous appointment with Basil. She always does such an amazing job and is an absolute pleasure to spend time with. Couldn’t recommend her enough! Diva restored
I had a great experience at Townhouse in Canada Place. This was my second time going for a luxury pedicure with gel. Ramune took great care of me and did an incredible job on both the pedicure and... Toon meer
Bedrijf heeft geantwoord
I still love the vibe and the ease of booking but the new gel polish is a disaster. Have had three instances of it peeling right off within two weeks of being applied. Whole nails left naked, underlyi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Contactgegevens
Verenigd Koninkrijk
- townhouse.co.uk
4,2
Goed
2K reviews
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Gorgeous Salon and Staff
Really lovely salon, spotlessly clean. I had the signature pedicure with Mariam who was so lovely, polite and friendly. Gorgeous, relaxing hour and my feet feel and look amazing. Would 100% recommend and will defo be returning
3 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Daria is the best
Daria is the best! I absolutely love the time, care, and precision she puts into my nails. She pays incredible attention to every detail and always makes sure everything is perfect. Thank you Daria.
3 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Olena was wonderful as always brilliant…
Olena was wonderful as always brilliant service my nails look amazing
3 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
No regard for consumer rights
Company refuse to refund difference between service booked and service provided. We were unable to recieve the polish aspect of the treatment due to the damage caused by the polish on previous visits (thinning of nails and lifting, apparently not uncommon, we were told two other customers and a member of staff were also affected, so beware if you spot this, as apparently it can be permanent). The charge for the signature pedicure went through instead of the naked pedicure, staff were very quick to spot the error but informed us that they cannot process refunds in store and it would need to go through customer service.
Customer service are refusing a refund and instead offering a store credit. Why would I return to a store that breaches consumer rights? A shame as the staff and ambience was lovely, and up until their refusal to refund my card I would have been happy to return, as the naked procedures where still very good.
1 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for taking the time to leave us a review. We're sorry to hear that your experience didn't meet your expectations.
Unfortunately, there isn't enough information in your review for us to identify your visit or locate your details in our system. We'd really appreciate it if you could get in touch with our Customer Care team at customercare@townhouse.co.uk, so we can learn more about your experience and do our best to find a resolution.
Your feedback is incredibly important to us, and we truly value every guest who visits Townhouse.
Love, Team T x
Poor service
Second time in a row I have booked a Manicure/Pedicure (before a holiday) and they have cancelled one of the services on the day. Really infuriating especially when booked months in advance. I appreciate staff illness can’t be helped however there should be contingencies in place/cover. Really disappointed and now caused further stress trying to arrange this treatment elsewhere with limited time
2 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for taking the time to share your feedback Ellie, and we're very sorry for the disappointment and inconvenience caused. We have followed up with you directly via email and hope to be able to resolve this for you. Love, Team T x
Good vibe, bad product, incessant marketing
I still love the vibe and the ease of booking but the new gel polish is a disaster. Have had three instances of it peeling right off within two weeks of being applied. Whole nails left naked, underlying nail weakened. Have also had some pretty poor applications by trainees. And the marketing never stops - I got mine done three days ago, today I get the “it’s been three weeks since your last manicure” text, hit the opt out (as I’ve done prior), then immediately get the same message by email. Opt out again.
27 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for taking the time to share your feedback Laura. We're really sorry to hear about your recent experiences with the gel polish this is not the standard we aim for. We’d really like to look into both the service and communication issues you’ve raised. Please contact us at customercare@townhouse.co.uk with your details so we can investigate this properly and help resolve it for you. Love, Team T x
So happy with my holiday nails done by…
So happy with my holiday nails done by Holly, such an incredible nail tech!
30 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely review! We're so pleased to hear you're happy with your holiday nails. Have a wonderful holiday, and we look forward to welcoming you back soon. Love, Team T x
Whatsapp customer service 10/10
Whatsapp customer service 10/10! Thank you Gabriel for your great help <3
29 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with our WhatsApp Customer Care team. We'll be sure to pass your lovely feedback on to Gabriel! Love, Team T x
Friendly and welcoming team
Courtney was very friendly and I love my nails.
28 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely review Ellie! We're so pleased to hear you love your nails and that Courtney made your visit such a positive experience. We look forward to welcoming you back soon! Love, Team T x
Premium Experienxe
Lovely space, relaxing experience & beautiful work.
28 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your kind review Kara! We're delighted to hear you enjoyed the relaxing atmosphere and loved your nails. We look forward to welcoming you back for another visit soon! Love, Team T x
Truly disappointed, scamy products
I was so excited to have my graduation nail appointment, and I'd saved money for it, but I left upset and in tears. I felt disrespected and scammed.
My polish did not even last past the exit door. I waited for half an hour, but the polish just won't dry, because it was applied way too thick and only half of some of my toes were painted anyways. Despite showing them the completely damaged pedicure, they gaslighted me saying it's normal.
I booked the Signature Pedicure - Performance Polish - UV Top Coat for extended wear, gel-like shine, faster drying.... The staff told me that I can complain online but apparently there is no guarantee on this. I really feel misled.
I am not interested in the flawless guarantee, because it will be too late, and it was for a very important event for me. I also don't trust that they will do the job better next time.
Truly truly disappointing.
27 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for taking the time to share your feedback. We're so sorry to hear about your experience. This is not the standard of service we aim to provide. We'd really appreciate the opportunity to look into this further. Please contact us at customercare@townhouse.co.uk with your booking details, and we will do what we can to turn this experience around for you. Love, Team T x
Lovely
Just had a luxury pedicure with Olena lovely lady professional gave me loads of French colour choice mask and scrub was lovely will be booking again for my next holiday
25 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely review Ebony! We're delighted to hear you enjoyed your Luxury Pedicure with Olena. We look forward to welcoming you back! Love, Team T x
New gel polish not good
I have been a loyal customer since the first branch opened in Fitzrovia but the service has declined recently.
First I keep booking a manual removal (eg no electric file) and I am always challenged on this, which is just because they want to save time.
Secondly they are now using their own brand of nail gel polish. With the original gel polish my nails would last 3-4 weeks. Now it is only lasting 7-10 days and already lifting. This has happened the last two times with 2 different colleagues so I’m sure it’s the product.
Considering the price of £70 which is much higher than other locations I don’t expect gels to be peeling off. I am also a busy mum and come here because once it’s done, I know it will last. I don’t have time to be coming back again after 2 weeks.
Sorry townhouse but think I will have to start going elsewhere which is sad.
16 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Claire. Thank you for taking the time to share your feedback and for your loyalty to Townhouse over the years.
We're very sorry to hear that your recent experiences have not met the standard you've come to expect from us. We completely understand how disappointing this must be, particularly as a long-standing guest who has trusted us since our early days.
We appreciate you bringing your concerns regarding both the removal process and the longevity of your gel application to our attention, and we're sorry to hear that this has left you considering alternatives.
Our Customer Care team has reached out to you directly via email to better understand your experience and assist further.
Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in Townhouse.
Love, Team T x
Very Disappointed
My daughter paid for a luxury pedicure for us both to enjoy together. My daughter’s pedicure looked and seemed a lot more enjoyable than mine. It was my first time and I won’t be rushing back. The person doing my pedicure spent more time in the back of the salon than she did on my pedicure. My luxury pedicure finished quite some time before my daughters even though she started mine after. Whilst she was gone for so long it wouldn’t have been so bad had my feet been relaxing in the water but she just left me with tissue wrapped in my toes then to top it off she insisted on cleaning where I was sat whilst still waiting for my daughter. My pedicure felt rushed, it was definitely not luxury and not worth the money. I was very disappointed after looking forward to it for so long. Had I had the lady doing my daughters pedicure I would have probably rated a lot higher.
24 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Jayne. Thank you for taking the time to share your feedback.
We’re very sorry to hear that your experience with your luxury pedicure did not meet expectations, especially as this was something you were looking forward to enjoying together with your daughter. This is not the level of care or experience we would expect for any of our guests, and we completely understand your disappointment.
We would really like the opportunity to look into this further for you, however we’re unable to locate your booking based on the name provided in your review. Could you please reach out to us at customercare@townhouse.co.uk so we can investigate this properly and assist you further?
Thank you again for bringing this to our attention, and we hope to hear from you soon.
Love, Team T x
I am very disappointed and sad about my…
I am very disappointed and sad about my recent visit to Townhouse in Spitalfields as I have left with damaged and weak nails. I was not advised properly and the technician(s) seemed far more concerned about the time my treatment would take than the actual care and health of my nails. Two different technicians with clearly different levels of experience drilled away at my nails to remove the gel. Despite having told them I had a hospital procedure coming up and would have to have naked nails, no care or advice was given about the state my nails would be left in. I now have one hand of weak nails and one hand of paper thin nails (this hand done by the less experienced technician). On the paper thin hand one broke straightaway and I am spending my morning filing them all down ugly and short to attempt to get them back to some sort of health. I will not be returning to Townhouse as whilst it looks fancier than the high street alternatives, my main concern moving forwards will be to use somewhere that does not electric drill on my nails, I can literally feel the nail bed on one of my hands. Really sad about this.
21 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Mandy. Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and disappointed to learn that you left feeling this way. We completely understand how upsetting it must be to feel concerned about the condition of your nails, particularly when you had made it clear that you needed them removed ahead of a hospital procedure.
Please accept our sincere apologies for the disappointment caused. Our Customer Care team has reached out to you directly to discuss your concerns further and work towards a resolution.
Thank you again for bringing this to our attention.
Love, Team T x
Natalie at Sheffield did a lovely job
Natalie at Sheffield did a lovely job. Very friendly and perfect nails. Thank you ☺️
23 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Penny. Thank you so much for your lovely review!
We’re delighted to hear you had such a positive experience with Natalie in Sheffield and that you’re happy with your nails. We’ll be sure to pass your kind words on to her.
We really appreciate your support and look forward to welcoming you back soon!
Love, Team T x
Wonderful experience
Alis was extremely helpful and lovely. It was my first time having a pedicure and experience with yourselves and I couldn’t be happier
20 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Amber. Thank you so much for your wonderful review! We're delighted to hear that Alis made your first pedicure experience such a positive one. We'll be sure to pass along your kind words to her – she'll be thrilled to hear them.
We're so pleased you chose Townhouse for your first visit, and we look forward to welcoming you back again soon!
Love, Team T x
Zaina did a fantastic job
Zaina did a fantastic job - my toes look great! Very polite and personable.
20 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Rachel. Thank you so much for your lovely review! We're delighted to hear that Zaina did a fantastic job and that you're so happy with your toes. We'll be sure to pass on your kind words to her – she'll be thrilled to hear them.
It's wonderful to know that her friendly and personable service made your visit even more enjoyable. We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Antwoord van Townhouse
Hi Beth. Thank you so much for your kind review! We're thrilled to hear that Alis was amazing and made your visit such a great experience. We'll be sure to share your lovely feedback with her – she'll be delighted to hear it.
Thank you for choosing Townhouse, and we look forward to welcoming you back again soon!
Love, Team T x
Mani Pedi
Zaina and Michaela were absolutely amazing. Perfect service!!
19 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Aisha. Thank you so much for your wonderful review! We're delighted to hear that Zaina and Michaela provided such amazing service and that everything was perfect. We'll be sure to pass on your kind words to both of them – they'll be thrilled to hear your feedback.
Thank you for choosing Townhouse, and we can't wait to welcome you back again soon.
Love, Team T x
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