Today I spoke to Raj to chase (yet again) for TPT to process my transaction which has been outstanding for several weeks. Raj was very professional and understood my concerns. He has set up (another... Toon meer
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Lees wat reviewers zeggen
Polite, helpful customer service. The phone was answered quickly; Raj asked the security questions, understood what I needed and actioned it straight away. He was helpful and kind. Happy customer. Tha... Toon meer
Unable to access personal acct and unable to re register as instructed ?? Urgent query now passed to 'technical team' but will have to wait 3-4 working days apparently. Not great......
I received an email from T. P. T regarding a small pension pot. I had completely forgotten all about it TBH. I made a telephone call to the company and spoke with a young man by the name of Raj. He sp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Contactgegevens
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, Verenigd Koninkrijk
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
4,5
Uitstekend
2K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Appreciation
I appreciated the time taken to work me through the process before funds were released eventually. I noticed also the security in place to guard the system and ensure the right person is given their entitlement.
15 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, and many thanks for the positive feedback.
Antwoord van TPT Retirement Solutions
Good morning, and thank you for your positive review.
Had a lovely helpful calm call with Raj…
Had a lovely helpful calm call with Raj today. I look forward to the update
Paula
14 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Paula, and thank you for your positive review. We're pleased that Raj was helpful.
I received an excellent welcome from a…
I received an excellent welcome from a staff who was patient, polite and very welcoming.
14 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Michael, and thank you for your positive feedback.
Jyoti was very pleasant to talk to
Jyoti was very pleasant to talk to, helpful and answered all my questions clearly and was very professional. Thank you Jyoti.
14 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Bridget, and thank you for your positive review. We're pleased that Jyoti was helpful.
I had little to no knowledge about…
I had little to no knowledge about pensions and more importantly my own pension that I have with TPT. I had a call from a Member Support Representative named Jim Primmer and I cannot say how impressed and satisfied I was with all the information and guidance that Jim provided me over the course of the call. The quality of the call was based on the patience and way that Jim addressed all my questions without talking a different language and a way that I could fully comprehend how my pension currently sits and where it will be at the time I would be looking to draw upon it. His very understanding approach and guiding me through taken me to go from zero knowledge to an informed and aware situation that has enabled me to make more confident decisions with my pension. If only there were more Jim's in the world, life would be so much more better. High recommeded service and thank you very much Jim!
14 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Peter, and thank you for your positive feedback. We're pleased that Jim was able to be so helpful.
Very poor app
Very poor app, locked out of changing investments, over 6 months of no replies to email or chat messages, always thanks we will be in contact, very poor service
14 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Simon. We’re really sorry to hear about your experience. Being unable to manage your investments and not receiving meaningful updates for such a long period is understandably frustrating. This isn’t the level of service we aim to provide, and we appreciate you taking the time to share your feedback.
If you haven’t already, it may help to escalate this directly to our formal complaints team, could you please share your full name and reference number with escalation@my.tpt.co.uk? We’ll be ready to investigate this as soon as we receive these details.
Many Thanks
TPT Retirement Solutions
ANGEL ANTONIA
Angel Antonia was very helpful and understanding and explained fully what my current situation is
14 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Les, and many thanks for the positive feedback.
Brilliant
Brilliant, very easy, quick phone response, happy service and great comms well done!
13 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Alfie, and many thanks for the positive feedback.
Calm and clear speaking voice of the…
Calm and clear speaking voice of the call handler, listened carefully to my questions. Good clear advice on what to do for my request. Thank you.
13 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Jo, and many thanks for the positive feedback.
Very polite
Very polite, advised that the line would go quiet while he looks at my request came back to say he was still looking. Well spoken.
13 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Catherine, and many thanks for the positive feedback.
Raj was very helpful and courteous.
13 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Mel, and many thanks for the positive feedback.
Clear and polite advisor
Clear and polite advisor. Answered all my questions with ease. Very impressed!
13 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Mandy, and many thanks for the positive feedback.
Excellent pension advice and guidance
I recently spoke to a TPT advisor who provided clear valuable information & guidance with my pension options.
He explained things clear in a precise manner and was very professional.
I was left feeling informed and very confident with my options going forward.
12 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Sharon, and many thanks for the positive feedback.
Amazing support and advice given by TPT…
Amazing support and advice given by TPT advisor. She talked me through everything I needed clarification on.
12 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Sarah, and many thanks for the positive review.
Very happy with this company and Service
Very happy with this company staying in touch to keep me informed of my pension. And after calling today speaking to a very polite man called Esman he went through with me on how to set up a portal to view my account and helped with changes putting me at ease. Thank you.
12 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Donna, and many thanks for the positive feedback. We're pleased that Usman was helpful.
The receptionist that took my call…
The receptionist that took my call today was very patient and helpful with my enquiry.
12 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Delroy, and many thanks for the positive feedback.
I waited a long time to speak to…
I waited a long time to speak to someone but then when I got through the lady was very helpful
12 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Karen, and many thanks for the feedback. We're sorry for the long wait you experienced.
My experience was smooth and very…
My experience was smooth and very professional Usman explained my pension status clearly.
He also explained if I have any issues completing do not hesitate to contact him to go through form.
11 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Julian, and many thanks for the positive feedback. We're pleased that Usman was helpful.
The lady who spoke to me was very…
The lady who spoke to me was very patient and she made me understand exactly what I was expecting to do, she was lovely, a very big shout thanks to her
11 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Nana, and many thanks for the positive feedback.
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