Absolutely disgraceful, complete waste of money. I didn’t even stay to drive all the cars that had been booked. Hundreds of people waiting to drive the cars, no organisation at all. £8.00 for 2 drinki... Toon meer
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Lees wat reviewers zeggen
we had a lovely and unforgettable time with my son and his wife when the grandchildren were treated to a fantastic driving experience . all the staff were very good at what at times is a very fast m... Toon meer
My trackday experience today was made great due to Duncan knowing the track like the back of his hand and getting me to use the full track and hit the corners at the correct speed and position and mak... Toon meer
The staff were fantastic, unfortunately didn't catch all their names but Karen was fabulous. The amount of waiting around unfortunately knocked off a star. We were over an hour over a 2 hour time slot... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trackdays.co.uk offer a complete list of UK Car and Bike Track Days as well as Driving Experiences. Order a gift voucher for an experience or book directly onto a date. Trackdays.co.uk has the best customer service rating in the industry and was founded by an ex Racing Champion. For an unrivalled booking experience and excellent customer service. Look no further.
Contactgegevens
Threshelfords Business Park, CO5 9SE, Colchester, Verenigd Koninkrijk
- 01376 809001
- info@trackdays.co.uk
- trackdays.co.uk
4,2
Goed
3K reviews
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Absolute rip off
Absolute rip off, they sell car experience vouchers for car chase heroes and the experience my husband had today was crap, shoddy cars, waiting time of over 2hrs, complaint not addressed with representatives there they try to fob him off. No way of getting refund unless you pay extra £30 beforehand, it cost my children enough for the experience present!!! DO NOT BOOK THROUGH THIS COMPANY OR ANY OTHER AS YOU WILL BE WASTING YOUR MONEY. They need to be stopped, taking well earned money and not delivering what's been promised when booked. Where is customer protection!!!
27 augustus 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Hi Theresa,
Thank you for leaving us your review of TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
We are sorry to hear that you were disappointed, however we do advise on our website that you should allow 2-3 hours at the venue.
As we don't have details of the complaint you made to Car Chase Heroes, on the day, I am unable to address this, if it is outside of the wait time. If you could let me know which element of your experience that was not delivered, then I can certainly look into this for you.
Kind regards
The Trackdays Team
It’s truly been a dream of mine to…
It’s truly been a dream of mine to drive the general lee and I got to do it with these guys! Also booked the gt500 on the day which was an absolute blast! Both my instructors were called Alan and I simply can’t say enough good words about these guys. So genuine and nice to deal with. I thought I’d be there to just scoot the car around the track but these guys get the best out you and really push to go fast. Amazing experience 5 out of 5. Can’t wait to go again!
22 augustus 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Hi Erlend,
Thank you for your positive feedback. It's great to hear that you were able to fulfil one of your dreams!
Kind regards
The Trackdays Team
Booking process was simple and easy.
Kayleigh was informative, polite and helpful and made the booking process simple and easy. The website however I found very challenging as it kept pushing back to pages not relevant to my attempted booking.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Hi Paul,
Thank you for leaving us your positive feedback and for booking a driving experience with Trackdays today. Thank you again for the feedback regarding the website, we use this feedback to make improvements where they are need. We will be sure to pass your feedback on to Kayleigh too.
Kind regards
The TrackDays Team.
Track days Top for Customer Service
Today after looking at my daughter’s gift voucher for driving with track days I realised I needed help to sort out my booking so called the customer service . Becky answered and was so lovely . She was kind, calm knowledgeable and sorted out my problem with ease . A credit to the company . So good to be able to speak to a real human rather than automation or an email . Great service highly recommend Track days
20 augustus 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Hi Jayne, thanks for leaving us your positive feedback and for booking a driving experience with Trackdays today. We're glad to hear you had good customer service with getting this confirmed and arranged today. We will be sure to pass the feedback on to Becky
Kind regards,
The TrackDays Team.
I booked a driving experience through…
I booked a driving experience through Track Days and my booking was passed to Car Chase Heroes - look that the reviews for this company! Shocking
Told to arrive at 2:30 - so we arrived at 2pm it’s now 5pm and STILL WAITING in the middle of the field in blazing sunshine with no facilities for the 1 car we booked!
AVOID AVOID AVOID unless you want the whole day waiting for a 10 min ride for £200
Silverstone or MB world are 100 times better
***Follow up - don’t bother responding to the Trustpilot request - they ignore that too. Also realised that if I had booked with Car Chase Heroes it would have been half the price!
9 augustus 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Good morning Doreen
Thank you for leaving us your review of TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
So that we may investigate further, to address and resolve the issues you have raised, we have sent you an Information Request email.
If you are able to respond to this by 9am on Thursday 14th August, this would be much appreciated. We will endeavour to update with our full reply once investigations are completed.
We look forward to hearing from you soon,
Kind regards,
The TrackDays Team.
Hi Doreen,
Firstly, please accept our sincere apologies for the delayed response — unfortunately, we didn’t receive a notification that your details had been updated.
We’re very sorry to hear of your disappointment. As guidance, we do advise allowing up to 2–3 hours at the venue to accommodate any potential delays on the day. To our knowledge, catering and refreshments are available on-site for your convenience.
Regarding the price, the experience is retailed at the rate provided to us by Car Chase Heroes and is generally comparable. It’s possible they were running a direct promotion that was not made available to us.
Thank you for bringing this to our attention, we appreciate all feedback, negative or positive, as it allows us to make improvements where needed.
Kind regards,
The TrackDays Team.
Bad experience
Had our experience booked for 1pm got there at 12.30 waited in the cue till 2pm still waiting at 3.30 and haven’t been on the experience yet. I can see people paying on the day going in before me. The cue was absolutely huge and that was the 12.30 cue. The 1pm cue was even bigger. We payed 2pound to park in a field. I will not be using these again!!
Drift limits was so much more organised.
I think it’s all about the money with this place
9 augustus 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Good morning Jai
Thank you for leaving us your review of TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
So that we may investigate further, to address and resolve the issues you have raised, we have sent you an Information Request email.
If you are able to respond to this by 9am on Thursday 14th August, this would be much appreciated. We will endeavour to update with our full reply once investigations are completed.
We look forward to hearing from you soon,
Kind regards,
The TrackDays Team.
I emailed for help Beth emailed early…
I emailed for help Beth emailed early the next morning ( a Saturday) gave the info I needed and a link and number I made the choices and called back spoke to Beth who sorted everything right away really helpful
9 augustus 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Hi Dawn, thanks for leaving us your positive feedback and for booking a driving experience with Trackdays today. We're glad to hear you had good customer service with getting this confirmed and arranged today. We will be sure to pass the feedback on to Beth
I was having trouble booking a flight…
I was having trouble booking a flight package on line gave them a call very helpful excellent service and first class attention from their lady receptionist thank you Bill Shelton
8 augustus 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Hi Bill, thanks for leaving us your positive feedback. We're glad to hear you had good customer service with getting this confirmed and arranged today.
Bad customer service on phone
Bad customer service on phone, guy was getting frustrated with the questions asked and giving blunt answers and just hanged up on my face.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Good afternoon,
We have reviewed the call from yesterday and can confirm that our agent was not frustrated with your questions, and was polite throughout the call. He was trying to explain to you that we did not have the information you were requesting, as you were purchasing with a different experience company.
Kind regards
The Trackdays Team
Misled and mis-sold
I ordered a voucher for a track day for my father last year which specifically stated and showed an image of the AC Cobra and when we went to book it, it wasn't available at barely any locations. I feel completely misled and that I was misold the track day at huge cost. When I queried it with TrackDays they did nothing. Very unhappy customer and will not use it again. Don't just read the fine print, triple check every detail you're told if you're going to buy!
2 augustus 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Good morning,
Thank you for leaving us your review of TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
So that we may investigate further, to address and resolve the issues you have raised, we have sent you an Information Request email.
If you are able to respond to this by 9am on Monday 11th August, this would be much appreciated. We will endeavour to update with our full reply once investigations are completed.
We look forward to hearing from you soon,
Kind regards,
The TrackDays Team.
If I could give it zero stars I would
If I could give it zero stars I would. Terrible customer service, you have no protection and they will take your money even if events are cancelled! Disgusting service
They will reply with a load of terms and conditions which they believe then gives them the right to treat you anyway they like and take your money.
25 juli 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Good morning Kelly
Thank you for leaving us your review of TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
So that we may investigate further, to address and resolve the issues you have raised, we have sent you an Information Request email.
If you are able to respond to this by 9am on Monday 11th August, this would be much appreciated. We will endeavour to update with our full reply once investigations are completed.
We look forward to hearing from you soon,
Kind regards,
The TrackDays Team.
This has to be one of the most…
This has to be one of the most confusing booking services i have ever came across, words can't describe how confusing it is! ive spent hours trying to book a double supercar drive for me and my friend, and its just so fukng confusing. I rang up a while back asking for help and they just told me to look at the website.
29 juli 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Good morning Jacob,
Thank you for leaving us your review. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
We are sorry to hear that you are having trouble making a booking, please give our team a call on 01376 809001, we will be happy to assist you with this.
Kind regards
The Trackdays Team
Very responsive and helpful
24 juli 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Hi Mark, thank you for leaving us your positive feedback and for choosing to book a driving experience with Trackdays. We're glad to hear you had good customer service from our team.
Change of Driver...
I had occasion to change my booking due to incapacity. Alison was an absolute star and made the whole process very easy to change the driver to another name. First class service Alison!
14 juli 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Good morning, thank you for leaving us your positive feedback and for choosing to book a driving experience with Trackdays. We're glad to hear you had good customer service from our team, and will be sure to pass on the feedback to Alison.
Customer service feedback with Alison…
Customer service feedback with Alison who was excellent
17 juli 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Hi Lisa, thank you for leaving us your positive feedback and for choosing to book a driving experience with Trackdays. We're glad to hear you had good customer service from our team, and will be sure to pass on the feedback to Alison.
They were incredibly helpful and did…
They were incredibly helpful and did everything they could to provide us with what we requested.
3 juli 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Hi David, thanks for your positive feedback and for booking with Trackdays today. We're glad to hear you had good customer service with getting this arranged and confirmed in.
Very happy with the customer service I…
Very happy with the customer service I received.
Alison was very friendly and helpful, sorted everything out that I required.
Keep up the good work.
7 juli 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Hi Mark, thanks for leaving us your positive review and for booking a driving experience with Trackdays today. We're glad to hear you had good customer service from our team with getting this confirmed and arranged.
excellent service from Beth
excellent service from Beth , managed too sort out our booking request, no hassle at all . best customer service.
Nickie/Tony
Maidenwells Garage Ltd
Pembroke
14 juli 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
Hi Nicola, thanks so much for your positive feedback and booking a driving experience with Trackdays. We're glad to hear you had good customer service from our team with getting this confirmed and arranged today.
absolute rip off i struggled to book a…
absolute rip off i struggled to book a circuit near my home town, eventually had to book one 130 miles away in carlisle i paid a supplement and additional insurance, i couldnt make the event date and was told it would cost me £29 per car to cancel i had booked 5 cars, they take your money and dont want to help if you try to cancel do not use these companys they have replied saying they have sent me a reply form, which they haven’t they have got my number why not just call me, has I have said they take your money and couldn’t care less if you want to change anything, go with virgin at least they give you plenty of options, I have told the venue and yourselves that I will not be going to the venue so why am I still being charged for the weekend supplement and the additional insurance, I did ask yourselves this question and you just say it’s nothing to do with track days, but yous are happy enough to take the money and then use the t&cs as I say to people do not use this company book with virgin they are very happy to help the paying customer
7 juli 2025
Review zonder uitnodiging
Antwoord van Trackdays Limited
UPDATE: 8th July 2025, 16:45pm
Good afternoon Mr Moore,
Thank you for leaving us your review of your booking you made with Trackdays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
We are sorry to hear that you are not entirely satisfied as regards to the damage waiver and weekend fee and the choice of venues.
As regards to choice of venues, it is explicitly laid out under the 'General' section of the content for this experience on our website as follows: "Please do not buy this experience if the driver is only able to travel to one of the venue choices, they must be as flexible as the voucher is subject to venue availability." (SOURCE: https://www.trackdays.co.uk/experience/five-supercar-thrill-high-speed-passenger-ride/5014/) We are sorry if you missed this information when booking.
As regards to the weekend fee you have paid for, our suppliers at the venue for the experience you have booked commonly charge a fee as they have to do this to offset their costs from the venue owners for running at weekends, which are typically busier.
Regarding the Damage Waiver, this is offered to all customers so as to give peace of mind that, in the unlikely event of the vehicle(s) sustaining any damage on the day, you would not be liable for its costs of repairs.
Thank you again for your review.
Kind regards,
The Trackdays Team.
Helpful customer service
3 juli 2025
Antwoord van Trackdays Limited
Hi Daniel, thanks for leaving us your positive feedback and for booking a driving experience with Trackdays today. We're glad to hear you had good customer service with getting this confirmed and arranged today.
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