This lady ( Olivia ) is absolutely first class. Calm, precise, conscientious, and very pleasant. Talked me through everything and promised to phone me a week later to guide me through the set up - w... Toon meer
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Lees wat reviewers zeggen
Dalene was helpful and understanding when it came to renewing my Tracker subscription. I had it on autorenew but following a change of card, this payment failed. She gave me the option of autorenewing... Toon meer
Bedrijf heeft geantwoord
Easy to deal with company. Work was done at specified time and place and at price quoted. Contractor representative used by them however was a little diferent in attitude. Came to my c... Toon meer
Bedrijf heeft geantwoord
I've used Tracker for 20+ years and have always found them very easy to deal with, and today was no exception. It's rare nowadays to get through to an actual person without having to go through seve... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Visit us today for car & vehicle tracking & security systems. We also provide industry leading fleet management solutions.
Contactgegevens
6-9 The Square, Stockley Park, UB11 1FW, Uxbridge, Verenigd Koninkrijk
- 0808 509 0909
- customerservice@tracker.co.uk
- tracker.co.uk
4,6
Uitstekend
2K reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nothing you called this morning at…
Nothing you called this morning at about 8. 20. I. Stopped and pressed 2 to confirm all is well.
9 februari 2026
Antwoord van Tracker Network UK
Dear David,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Kia's pleasant and Expert Advice
Kia's pleasant, calm and expert knowledge puts the customer at ease.
Kia expertly made the ordering process a thoroughly simple process.
Well done.
9 februari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Eric,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
My experience was very good
My experience was very good. The way my inquiry had been handled was excellent. Also very helpful throughout out the call. Very happy with the service.
9 februari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Paul,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Antwoord van Tracker Network UK
Dear Customer,
Thank you so much for taking the time to leave us a review. We have sent you and email regarding the product and its features.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Positive about Tracker Network is that…
Positive about Tracker Network is that it works and alerts the vehicle owner when needed.
There membership is quite expensive compared with other tracker service providers. It's based on the car make and model, which is wrong in my opinion, It doesn't cost them anymore to track Mini Vs Rolls-Royce but the membership cost is higher for expensive cars. It appears that they have based on customers affordability!
Negatives are customers service calk waiting and lack of knowledge and ability to help on spot due to out of UK service.
Written correspondence is not much better either.
MJ
6 februari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Mohammad,
Thank you so much for taking the time to leave us a review. We’re sorry to hear that you felt the tracker pricing was based on your vehicle’s make and model.
Please allow us to clarify that our pricing is determined by the type of tracker unit and the subscription option selected. While certain tracker units may be more suitable for specific vehicles, our prices are not based on the vehicle type itself, but rather on the tracker model and service plan chosen.
We can see that your previous vehicle was fitted with a specific solution through one of the dealerships.
That particular solution is supplied directly via the dealership network and is not available for purchase directly through us.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Kind regards
Tracker Network UK
I had an issue logging in
I had an issue logging in. I contacted Tracker on their telephone number, and spoke to a very polite gentleman who went through the procedure of registering in the Tracker App. This was done quickly and professionally. Thanks very much . 👍
6 februari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Russell,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Very poor.
As can be seen from my last one star review, I think that Tracker UK are a dreadful company to deal with.
First, in August last year when I renewed my subscription, they charged me twice. I got the money back, but could have done without the agro.
Then in January, I needed to cancel the policy as we had decided to purchase a new caravan. I called the call centre, gave them a date and asked for the policy to be cancelled.
'No problem' I was told 'We'll send a confirmation email'
But the email, when it came, didn't cancel the policy, it extended it by a year!
Another phone call ensued. No reason was given, but luckily the payment was refused.
Deciding it was best to get everything down in writing, I sent an email on the 26th January. I received an auto reply saying that they would reply in 7 days. 7 days on, nothing.
So, I called again and was put through to two people before finally
getting through to Jessica who, at last, knows what shes doing, despite the party that appeared to be going on in the background. The extra star in this review is for her.
The policy is now cancelled, but what a rigmarole, and I won't be using them for our new caravan.
Ps. This review WAS prompted.
4 februari 2026
Review zonder uitnodiging
All very quick and simple to renew…
All very quick and simple to renew subscription. Friendly staff. Thank you.
3 februari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Andrew,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Good service - product lifetime could be improved.
I have had the Tracker in my caravan and a lifetime membership since 2013. There was a fault in the unit detected in 2018 and it was replaced free of charge. It has performed well alarming usually when I forget to turn it off before towing. I was just informed that the battery in the unit was failing - apparently they only last 5-6 years and are not customer replaceable so a new unit is needed with a substantial charge. I had a number of questions which were well handled by Keya in the support team. I was under the impression that the unit relied on the leisure battery mainly and the backup battery would only be used when this depleted so would last indefinitely. Bottom line is this is not the case and once the backup battery begins to fail then it may invalidate any insurance. The service is excellent and my only gripe is the (newly found) need to swap the units every 5-6 years with the associated expense. This seems a waste of both time, money and materials.
3 februari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Steve,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Keya was lovely
Keya was lovely.
And we managed to sort everything out. The only thing I think you could improve is the ambient noise.
I could hear other operators on the phone and could even hear parts of registration numbers as the operator checked them with the customer which isn’t ideal.
You perhaps need to invest in acoustics in your call centre to avoid this for others and hopefully improve their work day. If not perhaps give Keya her own office.
I wouldn’t be able to concentrate with the level of noise around and I was only at the end of the phone.
2 februari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Janet,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Had a fault with fob
Had a fault with fob, and Tracker decided to replace whole unit including fobs. Very prompt response, engineer arranged, came on time and sorted out the new unit.
Very efficient and happy with service provided.
31 januari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Mr Hamilton,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Finally it's working!!
I had been waiting several days to have the Tracker App on my phone, for tracking my car, returned into successful working order.
On my third call to Tracker I was assisted by Bianca who managed to methodically help to return the Tracker App into successful operation. Thank you.
30 januari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Customer,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
The lady was extremely polite and…
The lady was extremely polite and helpful and did exactly what I wanted very quickly with no difficulties whatsoever. I couldn’t have been more pleased with the service I received
30 januari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Damian,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Tracker renewal
Found renewing by tracker subscription over the phone a easy experience, the lady who dealt with me was friendly and professional and found the best renewal deal for me!
29 januari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Mark,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
New Tracker
I recently had a tracker fitted to my new car. I had a couple of questions with reference to ALERTs being received to an incorrect mobile number which was provided to Tracker by the garage and wanting to change my number plate.
I had no problems contacting Tracker Network UK.
I spoke to a young lady called Olivia, she was able to answer all my questions and advised me of the action that she would be taking to resolve the ALERTs issue and
also the action I needed to take when I change my number plate.
Excellent Client Service
29 januari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Miss Martin,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Bianca the lady I spoke to was very…
Bianca the lady I spoke to was very helpful and patient with me.
29 januari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Customer,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Antwoord van Tracker Network UK
Dear Customer,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Phil was amazing and was very good to us
Phil was amazing, very patient and helpful and truly went the extra mile in ensuring we felt safe and secure. Employ more Phils!
28 januari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Customer,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Antwoord van Tracker Network UK
Dear Paul,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Thanks very much to keya for her help…
Thanks very much to keya for her help and advice in arranging up grade and installation of Tracker unit
28 januari 2026
Review zonder uitnodiging
Antwoord van Tracker Network UK
Dear Andrew,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
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