TrackstarReviews 

Yet again, great service from Trackstar. After repeatedly being bounced around by the dealership, who couldn't or wouldn't get involved with my installer. Trackstar came to the rescue. After a five minute conversation with Eshan all was well and I could get on with enjoying my new motorhome. A big thank you to both Helen and Eshan.

This tracker was installed in a new BMW M3 stopped working after a few days, contact support who say on website that they will contact you within 24 hours. No contact sent a further email no contact. so tried to use Chat to be told no one available.Took the plunge and phoned staff rude and aggressive team leader started shouting at me when she couldnt get her own way. She was full of excuses said they were not interested in theft prevention . Just pure incompetance. They have staff shortages yet their MD Jonathanon Eaves refuses to speak with clients but appears to spend his time in meetings. I am at a loss to undertand what action to take. It is now the weekend when they are n longer open but still not resolved issues. It appears that over 30% of customers are dissatisfied but BMW are not listening . Wake up BMW and listen to your clients.

So I bought a BMW i7 and got them to fit one of there trackers to the car and unfortunately the tracker just doesn’t work properly after two more engineers coming out and fitting a new tracker getting fitted it’s still not functioning properly and the app is no good at all I’m now in the process to get my money back as the product isn’t fit for purpose and BMW and any other dealership that offer this tracker to there customers should stop as this product isn’t any good at all then to top it off one of the engineers broke one of my trims it was the last straw PLEASE DO NOT BUY THIS TRACKER

Ordered the Trackstar with my new M3, this was then installed at the dealership. 3 weeks of ownership and the location has only ever updated once, and that was after a call to customer support who did something their end. Ive had no response after emailing customer support.
Geofence does not work as ‘my location’ does not update. Journey logs are hit and miss, records part of the journey. Only slight bit of hope that this is even working, I took the car out without the fob to test, and I eventually got an alert / call so something must be working in the background.
My recommendation, avoid. If I could get my money back I 100% would. Terrible product.

After having an awful experience with my car showroom I called Trackstar to explain the issues and spoke to the wonderful Helen!! She is a true credit resolved all my issues and made me a very happy customer thank you Helen

It was easy to order and get the tracker installed. The pricing was fair.

Ehsan Helped me tremendously and so quickly totally reassured and sorted thank you super helpful. Much appreciated Karen

Really helpful and professional a pleasure to deal with and great service, I’d highly recommend 👍

Absolutely useless!! Purchase a brand new M3 with trackstar installed only to find I had to wait for a link to be sent for me to pay the subscription - having done this it wanted me to wait whilst the dealership would confirm when it was going to be fitted (but it already was fitted!). to cut a long story short after about 3 weeks I received an abrupt email saying it was now working - goodness knows what would have happened if my car was stolen in those 3 weeks as the system was a requirement for the insurance!!

I strongly recommend finding an alternative!!!

Excellent service.

Crap system, terrible to get help on the 'phone. At least 22 text alerts and 3 phone calls from them to tell me my car has been stolen ( it WAS NOT ! )Have cancelled subscription and installing a decent one

Renewal notification very late, same day as contract ended. “Renew by midnight tonight”!

This is a rating for the customer support staff , this is the team @ Trackstar which I believe is distinct from staff at a 24/7 call desk that you call if your vehicle is stolen.

The prompt for this review is Helen , and it’s is only down to Helen helping me on three occasions recently that I intend to renew my subscription. This should be recognised by Trackstar.

The product is okay , it wasn’t my first choice but I needed a manufacturer’s approved product for my warranty.

However , unlike other tech products I have owned when things go wrong support deal with it. Promptly. Politely. And they talk plain English instead of jargon.

The tracker wasn’t updating , Helen solves it immediately and follows up with a courtesy call. I need some data logs , Helen advises where to get them.

And this is the pattern over the three years.

I appreciate how important it is for reviews to be open, honest and transparent. Therefore, it is with great pleasure that I can confirm, that Trackstar customer services is exceptional. I had an issue that needed to be addressed, and within 24 hours (approx) not only was my concern attended too, it was solved laudably.

I spoke with Eshan Ali and Kerry Corbette, and without a shadow of doubt, the level of care, professionalism and attention to detail provided by these agents, quite frankly, was exceptional. I salute them both!

Indeed, I have absolutely no hesitation in recommending Trackstar. The level of protection is awesome, and the subscription cost is value for money, and especially in light of the fact that my insurance premium dropped, thereby covering almost 70% of the 3 years subscription to Trackstar.

If you know deep down that your car is vulnerable to thieves, then I would highly recommend you consider Trackstar for your peace of mind.

Overall experience score: 10/10

Spoke to Helen she knew exactly and promptly how to assist me.

Not impressed.
Had a tracker fitted for a few years but never been able to access the App or on-line system.
Reset my password and then had temporary passwords sent to me, yet still unable to login

The security system is poor. It has multiple choice questions when you receive an alert, so if the thief knows your postcode or your surname, then say goodbye to your car. Not secure at all.

Once I got through to Ehsan he was very good at sorting the sync problem for us and checked that the system was fully functional.

Terrible after sales service . .

You cannot get a refund or part refund even after a month of you sell your car with the system and want to cancel for part refund

No response to emails to customer service, I’ve been totally ignored and no customer services number to call either

When installing and signing up, no problem very interested and helpful to take your money, but after that no after sales customer service

Shocking , do not buy their services

If you’ve an issue you’re on your own

Very, very disappointed indeed

Would not recommend at sll

Very helpful in sorting the issue But took a very ling time to grt to speak to someone which has lowered the score

Ehshan was most helpful and guided me through very calmly and efficient re-pairing my new phone to the DB9

Thank you