Transdirect Reviews 

Very competitive prices and fast delivery.

Great service with affordable rates and team.

Very easy to use website and competitive rates.
Shipment was collected on time and delivered sooner than expected which was great.
Definitely use again

⭐⭐⭐⭐⭐

Great service. My package arrived safely and on time. Thank you, Transdirect!

Exactly as advertised.

It was quick, clear & worked as claimed.

Worst experience ever, would recommend nobody. I used TNT Express (looking at online reviews that it TNT is a better choice). First, they ripped off my bag’s label and attached to a wrong parcel- wrong delivery. Anyways courier was more attentive to the matter than Transdirect, to get me my bag. Then after 10 days of delivery, suddenly charged me $223 by saying my bag was overweight (IT WAS NOT, in fact it was underweight), no explanation, no invoice issued, when i asked, they blamed it to the courier. I asked for proofs, they had none, even my online account showed no signs of delivery or outstanding balance. They didn’t ask for permission, just collected it from my payment method. I disputed, they asked me to measure my bag witha TAPE to send me, Ridiculous! Most untrusted. I asked for proofs but they had none! I disputed and got some of amount recovered, but only because they couldn’t provide any proof that my bag was overweight despite asking for proofs multiple times. And they couldn’t prove it to my financial institution, so i recovered some of my amount, but never use it again, EVER!

My package was picked up same day and had arrived within 2 days to its destination. Really easy to organise online...and price wise they are remarkable! Will definitely not be using anyone else

Easy to book and process is clear and fast.

Oh, boy! Attempted to rebook a simple pickup 3 times. Emotionless response to my queries, with silence over the weekend. Have now requested a refund. The item is still sitting on the doorstep, lonely.
Would not recommend.

the online booking was easy but getting the freight was terrible, service from hunter express was terrible. item was initially strapped onto a small pallet, when i went to pick it up at the depot after the driver didnt even attempt to deliver it (google picture of my front gate) it was only in a box with ridiculous amount of tape around the box.

We always use Transdirect and are very very happy with our relationship. We have no problems with the service and the staff and couriers ar always very courteous.

I love the convience of the door to door pick up and price. The drivers are friendly. The parcels arrive undamaged and on time.

Delivery service was fast, cheap and efficient.

I have already sent an explanation. I am waiting for a response.
I have read your response and it tells me your process is faulty. Much of my angst would not have occurred if they check it when I dropped off the parcel at the depot but they just scanned the bar code. I left thinking that it was right. If I was told at drop off it wasn’t right I would have resolved then. Instead 2weeks later I get an email saying you’ve debited my account without my permission or any explanation before hand. This is not OK. If this is a normal process then I will not use your service again and l definitely will not refer you to anyone else.

I am writing this review because I do not want other customers to experience what I have had and that hopefully Transdirect reads the review and improves the service moving forward.

I needed to send 4 boxes of clothes and personal items from Melbourne to Sydney urgently. As I work during office hours, I could not take the items to Australia Post to post them during the week, so googled online the best parcel services available. Transdirect came up and I thought I found a gem, so I booked it, made the payment, attached the labels on all boxes, everything seemed very professional, efficient and felt right. I was very excited that the items, which I have left outside my house under the porch, could be picked up on Monday, 17 August and delivered on 18 August as promised. I told my husband to wait at home for the pick up just in case there are any issues etc.., happy happy days.

To cut a long story short, the items were not picked up on Monday, Tuesday, Wednesday or Thursday and I was very naive to ring Transdirect every day, sometimes twice a day to follow up on the pick up... I was also promised that it would be rebooked and picked up the following day, but never happened. In utmost frustration and unbearable disappointment, I cancelled the service on Thursday. I have written to Transdirect and lodged a complaint advising them that I would never ever use their service as I could not trust either their service or the service of their subsidiaries such as Courier Please. I am so relieved that I have sent the items via Australia Post as I can't imagine the headaches I would have experienced if the items were collected eventually and got lost on the way and I had no way of getting the matter resolved satisfactorily because Transdirect cannot communicate directly with their subsidairies.

All in all, my disappointment and frustration is beyond words and that I have lost 100% confidence in Transdirect. I would encourage new users to check things out before using the service.

Below is my response to the reply from Transdirect:
Thank you fur your standard reply. However I think what’s needed is NOT the standard reply, but actions from the company to rectify the situation and provide a genuine acknowledgement of the issues raised and the actions to be taken to eliminate it. What’s more, if management is really serious about my experience, you would reply to my complaint too.

Their courier partner Aramex did not pick up an item from my business for a week. Transdirect support kept saying they would come the next day but they didn't. Support was very robotic and one dimensional. They did not move off their scripted responses and provide any customer first solutions. I will now get a late shipment defect on the platform I sell on. After a week I had to cancel the order and rebook with couriers please for an extra $4. Support weren't even willing to compensate me this $4 which is the least I would have expected.