Transdirect Reviews 

Great service

Very competitive pricing. A quick early pick-up the next morning. The driver was also easy going. Like he enjoyed his job.
Plus a very good transit time.
The web page was also easy to navigate.
Very user friendly.

Easy to use and get multiple quotes

very good customer service top notch you speak to a real human who actually understanding not some overseas person. Very good local support

Always efficient and easy to do transactions with

Very happy with the service Epuld definitely use them again

Fast receiving and delivery. I highly recommend this service.

Easy to book online, great service and quick pickup.

Choices of companies and prices are great. Easy to use website. Delivery service updates are excellent. It is our go to freight service.

We tried to send a package from Victoria to Nahrunda Qld. The postcode of Nahrunda is shared with Gympie. They refused to deliver it and, without any notification are sending it back to us. They need to amend their site as they claim to deliver to postcodes - they need to change it to only say a town name. We provided a phone number for both ourselves and the recipient. They didn't contact us at any point. If they had done so, the recipient would have gone to a depot in Qld and picked it up. Very unsatisfactory that we paid for a service in good faith and it was not provided.

Problems booking then after that the booking was complete at around 9am . the cartons were not picked up . So lets see if they can get it on Monday.

Easy to book, very affordable and efficient! So far, so good!

Extremely disappointing service. I booked and paid for a courier collection through Transdirect, but after four days of waiting, repeated follow-ups and multiple escalations, my parcels were never collected and I ultimately had to cancel the booking.

What made the experience particularly frustrating was that, their courier partner, CouriersPlease recorded “attempted” collections at approximately 6:30am on two consecutive days, despite the advised service window being 9am–4pm. I was staying at the collection property overnight but no call/intercom buzz was made and I received no notification that a driver had arrived.

I raised this point repeatedly with Transdirect, explaining each time that nobody had buzzed the intercom despite CouriersPlease claiming that an attempt had been made. This made the repeated “attempted collection” scans especially difficult to understand and left me questioning whether the collection attempts had actually been carried out as recorded.

I contacted Transdirect repeatedly throughout the process and was told the collection was being followed up, prioritised and rebooked. On the final day, I was initially told a collection before 12pm had been requested, then later advised of an urgent collection by 3:30pm. Neither happened.

To be fair, the Transdirect customer service representatives I dealt with were polite and responsive. However, as the company through which I booked and paid for the service, the overall experience was unacceptable. I spent four days arranging my schedule around a collection that never occurred and ultimately had to make alternative arrangements myself. I will never use their services again.

Booked a pallet freight service through Transdirect (TNT) for a commercial construction shipment, collected 04/08/2026. One of two pallets was delivered 06/08/2026 — the second, containing sandstone building material, never arrived.

Reported missing 11/08/2026. What followed was over three weeks of "depot searches ongoing" updates with no resolution. On 21/08 we were told the carrier would run a further 5 business days of checks before deciding. The pallet was ultimately confirmed lost.

Transdirect's response was a partial refund of $692.12 — covering only part of the freight fee, described as a "goodwill gesture." No compensation was offered for the value of the lost material itself, which we now have to source and pay for again, along with the freight to transport it, entirely because of this loss.

We understand no Transit Warranty was purchased for this booking, and Transdirect has been clear that sandstone falls outside their standard cover anyway. But a company losing a customer's freight entirely within its own network and then only partially refunding the freight fee — with zero contribution toward the goods lost — is a poor outcome for a paying business customer.

Three weeks, a lost shipment, and a partial refund of the delivery fee is not an acceptable resolution for a commercial freight booking.

We will not be using Transdirect again for business freight, and would strongly caution any other business considering them for anything that matters.

Very easy to book and get picked up

Very disappointing service from Aramex courier, their driver do not even follow a tiny instructions. Also Transdirect policies to be updated since we are in 2026! Seems still using very old policies. Which don't make sense for fast moving world.

So easy to organise through the portal with choices of price, options etc., really smooth process.

Pick up and deliver smooth and quick