We switched after the sendle collapse and it's fine, but could be much better. The UI is riddled with bugs and inconsistencies. Just stupid stuff that shows they don't care. Scheduled pickups never o... Toon meer
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Lees wat reviewers zeggen
So far, so good. I've been sending numerous packages using Transdirect. Their platform is easy to use, and you are given a range of courier companies that you can select, based on price, speed of del... Toon meer
Bedrijf heeft geantwoord
The process was simple and easy start to finish. Prices are good and very competitive. Only negs are: I put on the form i would drop it at the depot, and FIVE DAYS LATER Aramex came to pick the parc... Toon meer
Bedrijf heeft geantwoord
The setting up of the shipment and the obtaining the costs, paying for it, and getting the label to attach is easy as. I clearly put on my form "will drop off to depot" ..... and FIVE DAYS LATER Aram... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Transdirect provides Delivery Solutions for Small to Medium Business, and Consumers, saving them time, money, and making them more efficient.
Contactgegevens
4,1
Goed
4K reviews
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Very easy to organise!
Very easy to organise & very reasonable prices! Love the door to door metro next day delivery. Will use again! Thank you for a great service.
14 april 2026
Review zonder uitnodiging
The web site was well laid out and easy…
The web site was well laid out and easy to understand. Bookings are easy to make.
20 april 2026
Review zonder uitnodiging
Could be much better
We switched after the sendle collapse and it's fine, but could be much better. The UI is riddled with bugs and inconsistencies. Just stupid stuff that shows they don't care. Scheduled pickups never occur on the requested date, we have to follow up most of the time. Honestly, it's just a frustrating platform to use on a daily basis. I keep looking for alternatives
15 april 2026
Review zonder uitnodiging
It was easy to setup an account and…
It was easy to setup an account and arrange a pickup and delivery, price was extremely good. will be using this service more often.
11 april 2026
Review zonder uitnodiging
Was easy to get a quote for my parcel…
Was easy to get a quote for my parcel the price was good so i booked it and the shipping label was sent to me to attach to Parcel and will be picked up next day
would recommend this company thanks Les
4 april 2026
Review zonder uitnodiging
Antwoord van Transdirect
Hello Leslie,
Thanks for your review. It's wonderful to hear that you found our quoting system easy to use with good pricing and prompt collection. We appreciate the recommendation. Look forward to working with your again.
Regards, Bianca
Communication and left in a secure…
Communication and left in a secure place as we were not at home to collect
27 maart 2026
Antwoord van Transdirect
Hello Dennis,
Thanks for your review. It's great to hear that you were impressed with our communication and that you were able to leave the freight out for collection when you weren't home. Look forward to working with you again.
Regards, Bianca
The company did ok
The company did ok. Their contractor missed the first pick up so it was picked up the following day. Package arrived sooner than expected but there was some damage to the item.
27 maart 2026
Antwoord van Transdirect
Hello Michael,
Thanks for your review. We're sorry to hear that you freight was missed on the first day, but it was delivered earlier that you had expected.
Regards, Bianca
The ease and efficiency it was to…
The ease and efficiency it was to organise a parcel to be shipped through your company.
27 maart 2026
Antwoord van Transdirect
Hello Robin,
Thanks for your review. It's great to hear that you found it easy and efficient to organize a freight booking. Look forward to working with your again.
Regards, Bianca
Easy to setup and deal with and at a…
Easy to setup and deal with and at a fair and reasonable price
27 maart 2026
Antwoord van Transdirect
Hello Greg,
Thanks for your review. It's wonderful to hear that you found our services easy to set up and deal with all at a reasonable price.
Regards, Bianca
Good service,reasonable price compared…
Good service,reasonable price compared to many
20 maart 2026
Review zonder uitnodiging
Antwoord van Transdirect
Hello Kaye,
Thanks for your review. It's great to hear that our services have met your expectations and were price competitive.
Regards, Bianca
Unprofessional service and deceptive billing practices
Do not use this company. We booked a pickup for our business that never occurred, yet we were charged the full amount anyway. After numerous follow-up calls led nowhere, we were forced to hire a different company to get the job done. To make matters worse, they refused a refund, demanding "evidence" of a non-pickup. Even after providing photos of the abandoned item, they still kept our money. This company is untrustworthy - save yourself the headache and go elsewhere.
11 maart 2026
Review zonder uitnodiging
Antwoord van Transdirect
Hello,
We're sorry to hear that your parcel was never collected. The details you have provided don't seem to match our procedures. The only time we would request proof of a non-collection is if there was a collection scan on the freight. If the freight was in fact not collected and you still have the freight, a full refund would be provided.
I tried to reach out for more information about the booking, but you didn't respond.
Regards, Bianca
Antwoord van Transdirect
Hello Rod,
Thanks for your review. We appreciate your support and feedback.
Regards, Bianca
Very impressed with the pickup…
Very impressed with the prompt pickup and delivery service. I honestly can not fault anything. Thank you very much for providing this exceptional service which I will use again when the need arises.
Kind regards,
Christina
20 maart 2026
Antwoord van Transdirect
Hello Christina,
Thanks for your kind words. It's great to hear that you were impressed with the pick-up and delivery service. We truly appreciate your support and such positive feedback.
Regards, Bianca
Twice a failure to pick up the package…
Twice a failure to pick up the package even after I complained after the first failure. Still nothing after the second day promised to pick up.
27 maart 2026
Antwoord van Transdirect
Hello Jim,
We're sorry to hear that your parcel was missed on two occasions. The booking you have specified on this occasion appears to have been collected on the selected date.
Regards, Bianca
Transdirect provide a good choice of…
Transdirect provide a good choice of shipping agents and their prices are very reasonable.
27 maart 2026
Antwoord van Transdirect
Hello Val,
Thanks for your review. It's great to hear that we have met your expectations and look forward to working with you again.
Regards, Bianca
So far so good
So far, so good. I've been sending numerous packages using Transdirect. Their platform is easy to use, and you are given a range of courier companies that you can select, based on price, speed of delivery, etc.
Their pickups are timely and reliable; once your parcel is with them, you can track it from start to finish. My items have arrived on time on all occasions so far. Best of all, their prices are extremely competitive, based on the service you want or need.
27 maart 2026
Antwoord van Transdirect
Hello Gee,
Thanks for your review. It's great to hear that our services have met your expectations with an easy-to-use platforms and choice of courier. We're pleased that pickups have been timely and reliable with tracking available from start to finish. Look forward to working with you again.
Regards, Bianca
Antwoord van Transdirect
Hello Inder,
Thanks for your review and support.
Regards, Bianca
Just so easy to get a quote and decide…
Just so easy to get a quote and decide who you want to do your freight. I have used Transdirect often to send stuff to WA. Never had an issue. Thanks guys..M
27 maart 2026
Antwoord van Transdirect
Hello Michele,
Thanks for your review. It's wonderful to hear that it was easy to get a quote and select a preferred carrier. We appreciate your ongoing support and look forward to working with you again.
Regards, Bianca
Antwoord van Transdirect
Hello Russell,
Thanks for your review. It's great to hear that we met your expectations. Look forward to working with you again.
Regards, Bianca
Package wasnt collected on the stated…
Package wasnt collected on the stated date and no message was sent either by phone or email to alert me that there was an issue, I could have taken it down to auspost rather than sit waiting for a non service . It had a link on what to do if package not collected, and it just redirected to book for another day. No thanks, not having my time wasted again. Very unprofessional.
27 maart 2026
Review zonder uitnodiging
Antwoord van Transdirect
Hello Andrew,
Thank you for taking the time to share your experience. I’m really sorry that your parcel wasn’t collected as scheduled. I can appreciate how frustrating it must have been to wait all day without any update.
Missed pick-ups are rare, but they do happen from time to time, and unfortunately, we aren’t automatically notified when a driver doesn’t attend. We rely on customers letting us know so we can step in quickly and arrange a solution.
I understand this situation has been disappointing, and I’m sorry we let you down on this occasion. We’d truly value the chance to provide you with a smoother experience in the future.
Regards, Bianca
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