Translink Reviews 534

I'd like to express how efficient the help I get on X was exceptional. Every queries I asked are answered in a timely manner. Couldn't fault them at all. My only gripe with Translink are specifically METROBUS drivers, rude and dismissive whereas the others were friendly.

About 80% of the bus drivers are the most unsympathetic people I’ve ever met. They always seem to be in a bad mood and it’s honestly a rare occurrence to meet a nice friendly bus driver with translink.

Takes me 2 buses to get home I used my card witch had money in it it got declined instead of knocking people back maybe learn to check your machines also had 2 kids get home to from school check machines more often some drivers are assholes

Late most times, buses are dusty, dirty, old, uncomfortable and dumps, sometimes ignore school pupils waiting for buses, occasionally decide to not stop, for example at Dublin airport the scheduled bus didn't stop and kept going picking up nobody and had to wait for another hour for the next bus, bad experiences all around but it's the only major transport company here unfortunately.

The worst transport service in the north of Ireland. Constant cancellations, arriving late, not bothering to arrive at all. They're trying to get people to use transport instead of using their car. My only advice is don't even consider leaving your car at home.

Good and bad.

The trains that are there are quite good and run on time. I like how tickets can be bought on a phone now.

There are still some carriages running without phone charging sockets though. Everyone uses a phone these days, what do you do if your phone runs out of battery and you have a ticket on it?

You also can't take bikes on during peak hours which is likely deterring some people from pursuing active transport for work. Would it not be possible to place a carriage on the back of the trains specifically for bikes?

The buses in Belfast have improved a bit with contactless payment making life a lot easier for both the driver and passenger. (I remember some bus drivers very much disliked being handed notes!). Can be easily caught up with cars in Belfast and multiple times very late particularly on weekends, sometimes buses don't turn up on weekends.

No train services out west means large parts of N.I are quite challenging to access. We are probably losing out on a lot of tourist income from this.

I've travelled on worse trains (the American ran CrossCountry in England being almost hilariously bad). But I think Translink/DFI still have many improvements to make.

This company has now only one way, and that's the way up. Sooner, better... Buses are canceled without info, late evening buses just don't arrive, but app doesn't show any cancellations. Poor company, poor management

What can I say, the new grand central station with all the money spent on it has actually managed to become less efficient than what was already in place, which wasn’t that great. So if you buy a ticket online, It will be genuinely very little use, you can’t use that qr code at the barrier...that is just crazy! You need to print a ticket so one of the 6 staff standing at the barriers can look at it and press a button. Going to Dublin?? wow don't think you can just rock up and buy a ticket at the machine... that's common sense. You have to go to the customer service desk, but don't worry if you cant find it, as there are no signs, the 4-5 people at the information desk doing nothing can direct you. Then you're faced with the likelihood of there being only one person on the desk. I like to call this trans link efficient working.... if there is a chance its going to be the busiest desk, stick the least amount of people on it. But you will be told if you are in a rush rail staff can issue tickets... when you manage to track one of these elusive creatures down, you will be told they cant issue tickets and you will be sent back to the desk were a cheery happy individual will charge you over £30 to get on the train. This special ticket however will not open any barriers, you will need to carefully approach a group of staff as they will be in full conversation about how much they hate their jobs and how much they get paid to do nothing. Once you've politely interrupted them they will glance at your ticket and press a button for you to go through the disabled barrier. Here you will reach the next stage of your quest, once you get to the right platform there will be 2 guys standing chatting, one armed with a bic pen, his job is to scribble on your ticket. This secret code has been used in trans link since adam was a lad and a system I have never seen used anywhere else, We are truly special here so embrace it! Well done trans link, with all that money you spent you have managed to achieve time travel..... unfortunately, its back about 35 years! This achievement needs recognition, and I am surprised more people haven't decided to talk about it. What an experience, well done on being completely useless!

Never ever have I had a good experience on the glider.
Yesterday got on from stormont bus was packed and temperature outside bus was 23 inside the bus was awful and the windows were locked. Was warming inside the bus.No aircon! Got of the bus and ballyhack to change to another glider as was so uncomfortable. Got on another glider and it was not as busy but same heat and windows locked! No aircon! Come on translink. Joke of a company. Just pay for a taxi

Impossible to buy a ticket for Dublin Airport bus !!!! What's wrong 😡

security follows me and my friend around every time we are in belfast grand central i know it’s there job but they quite literally follow us everywhere and surround us we arent criminals we are wee girls who are trying to get the train or bus we got on the bus today and the man shouted no vaping girls we don’t even vape im ashamed too even write this i’m very upset and feel uncomfortable

By far the worst public transport I have used. What’s the point in having set times if the buses are always delayed / don’t show up / arrive too early? Constantly let down by translink.

One bus pulled off as I was approaching, the driver could clearly see me and the next one didn't bother to turn up. No wonder people drive to work in Belfast. Thank goodness I don't have to use this service too often.

At 15.49 2 elderly lady's trying to get bus at Donegal street belfast to Monkstown 2d bus .
We where a minute to wait for bus but the bus was there and I left without us he didn't even check we where there

The bus driver was so rude and ignorant all because i asked if the bus was going back to town ? i paid for a ticket i should be allowed on the bus as much as i want? he kept giving me dirty looks and just being so rude and im only a child too no person should have to deal with that

I tried to plan Journey from Aldergrove to Omagh. So you need to take line 300 than change at grand central station to 273. But you only can book online tickets for line 300. It says that 273 can only be sent by post within 5 days? When my journey is due in 2 days? What is the use of this website? Chat bot is also crap, basically tells you the timetable, cant even advise you on tickets price saying it encountered an IT related problem, lol. And I thought that BusEireann services are terrible.

Partner and I had a two hour journey on the Connolly to grand central train to connect us to the Derry line. The Connolly train was 8 minutes late, we ran across the platforms and the doors of the connecting train locked infront of us. There was no reason they could have not waited 5 minutes for passengers to swap over. Especially considering the trains are usually delayed on canceled due to a conductor needing to sneeze. There were about 30 other people who also had the same issue, this lead to an extra hour long wait benign added to our already 4 hour journey, with no compensation. They’ll threaten up to £1000 fines if you dare to not buy a ticket but yet they’ll offer no compensation or refunds in the case of delayed or cancelled trains. Absolute joke of a company, they should be ashamed

Third world country levels of service.

On the way from Dublin Airport to Belfast we couldn’t buy return tickets for 2 adults and a junior because it exceeded their credit card limit.
On the return journey we couldn’t buy tickets in advance on the app. Called in advance only to be told they couldn’t tell us if the bus would be full. Waited in line on the day only to find out the tickets were sold out. We had to find someone to drive us at the last minute. Locals probably know all of the peculiarities of the service and the booking. This is the only weak link in the Dublin flight process. Northern Ireland should be ashamed of this.

Our journey home to Derry from Portrush was a disaster. We arrived at Coleraine train station with return ticket in hand 20 minutes before the train was supposed to arrive. We were told that there was no train available and we were thrown on a bus that was supposed to be taking us to Derry, we sat for 20 minutes then we were told to move to a different bus. We then got on this other bus which didn't have enough capacity. Some of us, me included were made to stand in the middle of this coach which had no standing handles. It created a very dangerous situation for everyone on the coach. I am beyond furious with Translink and their actions.

When you don’t feel like a criminal, the Glider works quite well. However, if you board a bus without tapping on the machine, God help you. You will be sent off the bus or fined and I found out tonight that if a machine doesn’t work, the inspectors can actually take the money from your (Oyster) card. It’s not my fault your machines don’t work properly. Not everyone is a criminal, so don’t treat us as one!