TransUnion UK Reviews 541

I had a lot of trouble informing transunion UK. Have to keep sending emails. Still had know up dates .having to phone a round to check my the information on my files

I have been victim of possible fraud and Transfer Union responded very promptly in order to protect me from unauthorised credit searches. Samantha gave me additional information so I could contact other credit organisations in order to alert them and she and the team looked into the disputes I raised very quickly

Excellent, very helpful and easy to do.

Slow to sort out a mistake by a company but getting there

Bryan was very informative, patient and helpful

Absolutely shocking that I have to beg to see my own data. These people are arrogant and nasty.

Great helpful

TransUnion included incorrect information that negatively impacted my credit score. However, the most frustrating part of my experience has been the lack of access to competent professionals. The customer service phone line only connects you to representatives who are unable to take any action on your file or score. The email support has been handled extremely poorly, resulting in me having to repeat and forward the same information over and over again, often to different representatives who hadn’t reviewed previous correspondence or understood the case.

I have also been given incorrect and misleading information in emails, such as the statement: "Credit scores are solely for your reference only, meaning no financial account provider will see or view your credit score; they view your credit report and make lending decisions based on that information." This is false.

It took approximately 20 emails and 5 phone calls to resolve a single incorrect debit entry on my file. To add context, I resolved the same issue with another provider in just 1 email and 1 hour.

Transunion is the worst credit union I have ever had the displeasure to need. A single underpayment almost 16 months ago has held my credit score in a vice grip, acting like I'm not fully paying my utility bills and mortgage. I'd give them the worst credit score imaginable.

I’m absolutely disgusted at the tone of the email I received this morning from TransUnion. The response was abrupt, dismissive, and shockingly unprofessional for a regulated credit reference agency.

After weeks of trying to obtain my statutory credit report - a legal right under Section 158 of the Consumer Credit Act 1974 - TransUnion continue to misrepresent the law, insisting they have “one calendar month” to respond as if this were a general data request under GDPR. That’s simply false. HM Treasury have confirmed in writing that failure to provide a statutory report is a criminal offence, yet TransUnion ignored this entirely.

Their latest email was not only defensive and condescending, it ended by refusing to enter into further correspondence - even though my request remains unresolved. That kind of arrogance and disregard for customer rights is unacceptable from any company, let alone one handling sensitive personal data.

The conduct I’ve experienced raises serious questions about TransUnion’s compliance, accountability, and attitude toward lawful data access. I will now be referring the matter to the Information Commissioner’s Office and the Financial Ombudsman Service for investigation.

This company does not update properly

Every month my credit score goes up and down ..

why

Why is the government allowing such a company to exist??? They lied about everything they claimed that am not in the electoral register on my account I don’t know why they claim that because ever since I registered about 20 years ago I am on the register on every address I have leave .

There is such a significant delay in TransUnion recognising my changed address. I moved a year and a half ago, changed the electoral roll records promptly, but TransUnion are still behind. Penalising my credit score and limiting the financial products I can access. I've already reached out and nothing has changed.
The other two agencies recognised very quickly.

One star is unfortunately the lowest score I can give! Over a year ago, they accepted they’d failed to deal with my complaint that their records were incorrect. They paid me £150 compensation for not having updated my homeowner status. Last week I discovered that they still had not updated my bank! I complained again only for them to say that they wouldn’t uphold my new complaint, despite having shown them proof that the prior correction hadn’t been dealt with. What does it take to have this organisation recognise their responsibilities? Disgusting service. As always.

Quick in responding to issues

They hold completely incorrect information. On Experian I have an excellent credit score but according to Transunion I don't even have a bank account! If a company use Experian I can get a large loan but if they (paypal for instance) use Transunion I can't even have 3 monthly payments on a relatively small amount. I'm not desperate for credit but it is frustrating. You can't request anything to be added either.

Friendly and really helpful

After months of confusion, miscommunication, and more email threads than I care to count, I feel it's only fair to write this review based on the full picture.

I originally contacted TransUnion regarding serious issues with my credit file — including a completely incorrect alias link, disputed account information, and a mysterious associate search that made no sense to me. I also submitted a Full Subject Access Request (SAR), which appeared confusing and at first seemed incomplete or overly redacted.

Admittedly, I was not shy in pushing hard for answers. But despite the complexity and my increasing frustration, TransUnion remained professional and responsive throughout. Special mention goes to Billy in the Subject Access Request team, who took the time to investigate each concern properly and respond clearly — point by point, with technical accuracy and a refreshingly human tone.

One of the core issues turned out to be an address mismatch caused by TotallyMoney, a third-party credit service, who were silently dropping part of my correct address during postcode lookups. This caused me to blame TransUnion unfairly — which, once discovered, I felt needed to be acknowledged.

To their credit, TransUnion had the correct address information on file from the start. The delays and confusion weren’t down to them, but they handled it far better than many organisations would have.

Yes, the process took time. Yes, their documentation (especially under SAR) can be dense and a bit too redacted to be truly transparent. But when pushed — firmly but fairly — they did exactly what they’re supposed to do: fix the data, explain their systems, and treat me like someone with a legitimate right to ask tough questions.

If you’ve got issues with your TransUnion credit file, be persistent, be clear — and expect that you may need to escalate. But also know this: there are real people behind the scenes who will take ownership, even if the journey is longer than expected.

Well done, TransUnion. You got there in the end.