I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps le... Toon meer
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Lees wat reviewers zeggen
If I could give zero I would. Basically my council took me off the electoral Register by mistake (I should be registered from early 2000s) and they admitted this, so my credit score went down and wh... Toon meer
Bedrijf heeft geantwoord
All the info you hold on me is wrong , out of date and some just same bullsh1t , that credit leechecs use. have filed complanits and that when down a black hole hate that my name is attached to yo... Toon meer
Bedrijf heeft geantwoord
Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my deta... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Contactgegevens
One Park Lane, LS3 1EP, Leeds, Verenigd Koninkrijk
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
3,0
Gemiddeld
575 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Total distrust in their data model
For a few months now my Statutory Report is incorrect missing major information. Everything is is gone, from electoral roll to cards and loans. I have contacted TransUnion multiple times and just get a auto response with links to download the report and check again.
11 november 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Luisa
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Fast e-mail feedback
Fast e-mail feedback, good communication and service
9 november 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Robel
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Wrong Informations recorded
This Company Should be shut down. I am sick and tired of these useless Credit Berau Agency. With Equifax my Credit Score is Good. With these Clowns is poor. They must be banned from treading, and Banks must not be allowed to use TransUnion. A total Shamble
8 november 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Giorgio
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Insensitive, generic and poorly trained customer service
I contacted TransUnion to update my name after a legal name change with supporting evidence, and despite clearly notifying them, they continued addressing me by my old name. This shows a real lack of respect and sensitivity when handling something so personal.
If your company doesn’t process name changes directly, that’s fine but say that clearly on your website rather than sending people round in circles for a generic reply.
Your customer service team needs far better training in professionalism, respect, and empathy. Something as simple as addressing someone correctly should not be too much to ask.
7 november 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Sarah
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Fast e-mail feedback
Fast e-mail feedback, good communication and service
6 november 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Ingrid
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Unreliable and worst company to trust
Wrong information and no responsibility, no accountability. The customer service agent said she will send a follow-up email, and nothing in my inbox. Inefficient and the analysis is inefficient and wrong.
6 november 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Alina
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Useless
Useless, they can't see my mortgage, credit cards or loans, all with different providers.
5 november 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Carlos
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Fantastic customer service
The customer service at TransUnion was first class, in particular Dineo, who helped me on multiple queries about my credit report.
3 november 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Laura
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Reviewers are right, customer service is awful
Like many reviewers have said, the customer service is awful. I requested a notice of correction and they seemed not to get my point, kept replying with robotic responses, and passing me around. Promised to do something then don't. Always a different member of staff replying to my queries, who don't seem to know what they are doing. Lloyds Bank also, kept passing me to Transunion who then passed me back to the Bank. Awful, the worst credit agency of the big three. I have raised a formal complaint with both of them but I am pessimistic about this.
30 oktober 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Haocheng
I'm really sorry to hear you're experiencing issues. After reviewing our records, I can confirm that your case has been referred to an internal team for further investigation.
Please rest assured that we are actively working to resolve this matter as quickly and thoroughly as possible.
We sincerely apologise for any frustration or inconvenience this has caused, and we appreciate your patience while we work to get things sorted.
Thank you!
Victoria
Unbelievable - so bad!!!
Cannot believe that they refuse to explain why our credit limit has been reduced when we have NEVER owed anyone any money at all in 70 years apart from a mortgage which was cleared 25 years ago.
29 oktober 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Barbara
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Unfair
Unfair, I paid it in full and it damaged my credit file for 6 years.
Unfair, unjust....
Advice: if anyone pays his ticket in full, you should not punch them for 6 years.
29 oktober 2024
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Hatem
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Like banging your head against a brick wall
Lazy cut and paste replies to complaints that completely miss the point.
28 oktober 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
TERRIBLE !!
TERRIBLE !!
I’ve contacted them 3 times now to tell them I AM on the electoral roll, it takes them up to 28 days each time to check the evidence proving I’m on there & they still send back another ‘we’ll get back to you in up to 28 days’
Terrible service 24/7
22 oktober 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Very poor customer support – no real help provided
I’ve been dealing with TransUnion regarding an incorrect entry on my credit report and contacted Jessica from their Consumer Services team. Unfortunately, all I’ve received are repeated requests for the same information that’s already visible on my credit report.
They keep passing you around in circles instead of actually helping or investigating the issue. What customers need is real support and action, not automated replies or requests that delay everything. Very disappointing experience.
22 oktober 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Stelian
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
This site is wrong they shouldn’t be…
This site is wrong they shouldn’t be allowed to keep reports on people credit score it seems that anyone can write anything about anyone with no evidence I had good credit score all my life now I carnt even get acomadation because this site let someone put unpaid debt on my credit report and I don’t owe anything
21 oktober 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Christopher
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Antwoord van TransUnion UK
Hi Deb
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
I had a lot of trouble informing…
I had a lot of trouble informing transunion UK. Have to keep sending emails. Still had know up dates .having to phone a round to check my the information on my files
10 september 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Frances
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
Thank you.
Victoria
Excellent support as victim of fraud…
I have been victim of possible fraud and Transfer Union responded very promptly in order to protect me from unauthorised credit searches. Samantha gave me additional information so I could contact other credit organisations in order to alert them and she and the team looked into the disputes I raised very quickly
10 oktober 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Sharon
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience and I have passed your comments on to Bryan.
Thank you.
Victoria
Antwoord van TransUnion UK
Hi Emma
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Slow but getting there
Slow to sort out a mistake by a company but getting there
14 oktober 2025
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi John
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
Thank you.
Victoria
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