Travelandtickets Reviews 

My agent was urwa hafeez who was proffesional and so helpful during all of the process

This was by far the best customer experience I have received today. When I had a problem where I am panicking, frustrated, I was lucky to come across, Urwa, Abraham, and Armaan, who were delighted to help avert the issue I was facing.. I missed a flight, and had no other, no option from my side. Their take on the matter sorted the issue. Im more than happy and at peace.

Hats off, to you guys..

This is my first time experience with this company. I can confirm that iam very satisfied with service provided by Consultant Abraham. He is very polite and calm. My worries and anxiety was calm by his constance assurances that led to the final purchase. The process of bank payment should be looked into.

I had my consultation with Urwa, and she was very nice and helpful. During our first call, she clearly explained my options and found me a ticket at a good price. I paid a £60 deposit to secure the booking.

Unfortunately, when the due date came, I was informed that I was on the waiting list. They later offered me a ticket with a different airline at a higher cost. Despite this issue, I eventually got my ticket. Overall, Urwa was kind and professional, though the experience could have been smoother.

Urwa was veery patient, helpful and courtious. I don't hesitate to recomend very highly and plan to travel once again in later part of March and I will definately seek Urwa's help.

Hamza provide good service and very calm person

Needed to travel last minute, Abraham and his team were very professional, patient, and helpful in closing out the transaction

Got an excellent service from urwu

Mr.Abraham has attended to me very nice with great deals the service recieved was so pleasant and I was so grateful with my request met by Mr.Abraham. On phone, email all questions were answered, I will be pleased to make another deal in the near future. Thank you one more time Mr.Abraham. 5 stars for you

Urwa & Abraham both are very friendly & well professional to tackle with the problem.
I have some issuse they make it sorted.
Really appricated .
Thank you

I am almost certain that most (if not all) the positive reviews for this business are fabricated! Also I am certain that they are using fake names that they keep changing to hide their true identity. I got a call almost a year ago when i was looking to purchase a ticket and i made the gentleman confirm to me multiple times that this was legitimate and that if i needed to get my deposit back i could. I wanted assurances!! He gave them. Not long after I had paid the deposit the ticket price offered was increased!!! What?? So i told him I had found a better deal elsewhere so can i have my deposit back?? Guys its been almost a year (!!!) and the excuse has repeatedly been that the airline (TAP - Portugal) has not paid the deposit back to them (ludicrous...never heard of such a thing). I then get a rushed call last week saying they are ready to pay the refund while being rushed to respond to the email that had been sent - turns out in the rush i was agreeing to receive £10.07 of my £80 refund while the remainder would be given as a credit voucher! Meanwhile the lady on the phone to me was saying something completely different while rushing me to agree to her email that said something else!! I am beyond livid and completely in awe that they somehow think it is ok to treat customers like dogs. DO NOT BE SUCKED INTO THEIR LIES!!

Very helpful, and good customer service. They went the extra mile to ensure I got the best deal.

Abraham was very helpful agent. I make my travel to Africa without any issues. Thank you for your services.

It seems this company have a bit of a reputation of offering a reasonably priced ticket, taking a deposit and then a few days later wanting the full price paying which turns out to be considerably more than that quoted. In short they are a bunch of sharks and Abraham is the biggest shark followed by the girl in accounts. Have nothing to do with them is my best advice.
28/09/2025 So, this company have stooped to a whole new level. Having decided not to take up the offer of a the increased charge for my flight to the USA, they wouldnt refund the whole deposit I had paid in cash, saying it was not their policy as described in their terms and conditions and that it was a voluntary cancellation as I had chosen to cancel. However if I had been able to book the ticket at the initial price quoted of £499 and had not had to wait, as advised by them (so they could see my passport), to pay the full ticket price, there would have been no need for me to cancel. As it turns out now, having paid a deposit, they will now only refund part of the deposit in cash and the rest in an Air Miles voucher, of which I can only use £40 at a go!!! They have also blamed the hike in the ticket price on the airline, the airline of course denied this or least denied that they would have put the price up by such a tremendous amount.

Very disappointing agent:

I initially saw a flight ticket priced at £504 and was ready to pay the full amount upfront. However, the representative I spoke with advised me to pay only a deposit since my travel date wasn’t until October. She reassured me that if anything changed, I would be entitled to a full refund of my deposit.

The very next day, I received an email stating that the remaining balance had to be paid by the following working day—Monday. When I called to settle the payment and provided my reference number, I was shocked to learn that the ticket price had increased to £670. This was the same agent I had spoken to 3 days before and she claimed the price hike came from the airline, but that made no sense—especially since I had already paid a deposit, which should have locked in the original fare.

I asked for a refund of my £100 deposit, but was told I’d have to pay a cancellation fee. In the end, I received only £12 back.

Please be cautious and don’t trust this agency. I ended up purchasing the exact same ticket directly from the airline on the same day for £558—significantly less than what they tried to charge me.

We got our air tickets with URWA and was so helpful and everything was perfect

My experience with Urwa was one of excellence. I had an issue that had seem hopeless but Urwas' calmness and patience expresses her professionalism in managing difficult situations. Urwa stayed on the phone with me and helped me to resolve my situation which is quite outstanding for me as this is not always the case. People are sometimes left on their 6. own to work issues out. I was left relieved and happy with the flight choice I had received. Keep it up Urwa, thank you for your brilliance!!!.

Deal with this company at your own PERIL

Reading previous Reviews it seems that they have a pattern of offering Air Tickets at a reasonable price.

A deposit is paid to secure it.

Booking / Reference number given that has nothing to do with the Airline

Time for payment. The price is increased by £300 + Flight is not available.

(what is the point of the deposit).

They blame the Airline and REFUSE to return the deposit.

There was a lady called Urwah I was dealing with.

There are many Good Honest Ticket Agents out there.

These are not one of them

“URWA”

Feedback for Urwa – Exceptional Service

I would like to express my sincere gratitude to Urwa, who was incredibly helpful throughout the entire journey of booking my flight to Mauritius. Due to unforeseen family circumstances, I sadly had to cancel my flight. However, thanks to Urwa’s support, I was able to receive a refund smoothly.

Urwa handled everything with the utmost professionalism and showed remarkable empathy during a very difficult time for me. She took time out regularly to communicate updates, reassure me, and made sure I was informed every step of the way. Her kindness and patience truly stood out, and I will never forget how she made a stressful situation so much easier to manage.

Thank you, Urwa. I will definitely be booking again with you in the near future. Highly, highly recommended.

Urwa Hafeez was very helpful and patient agent! Even though the process isn't straight forward but at the end I got what I wanted.