Travelers Reviews 

I recently moved from Nevada to Connecticut where I had previously been a resident for 62 years. I got a 6 month quote for auto insurance and paid in full on February 7th. I got an additional bill in April because my coverage was not the same limits as I had in Nevada. The problem is I upgraded my coverage limits in Ct which reduces Travelers liability. My agent tried to go to my defense but Travelers would not remove the extra charge. This is not right I consider Traveler's ins to be a corrupt company who abuses there clients simply because they can.

Absolutely Horrible Customer Service By Far The Worst I have Ever dealt with in my life. I called In April before I billed for May , I had a death in my family and wanted to know the last day to pay my policy to avoid a lapse in coverage. The CSR advised me to call and pay on 4/30 he failed to mention that I would have to pay My May bill on the same day even though that bill is not due until 5/20. So I called to speak with another CSR Rebecca, she lacked professionalism she was very rude, could not answer my questions she kept talking over me and then had the audacity to hang up on me. I called back she answered the phone again I asked her on a recorded line why she hung up on me? She Hung up on me again. These are the people Travelers have working for them do yourself a favor and select a better insurance company Do not make my mistake. I Deeply Regret Calling them to start my auto policy their customer service is poor and they will not give you correct information.

Scott McCormac is the insurance adjuster for a water damage claim to my home. He was punctual for our meeting and very friendly, informative and helpful in answering my many questions. He also provided me with the name of a company for the restoration process, and this company turned out to be a real gem. Scott's communication was excellent and I highly recommend his time, knowledge and professionalism as an adjuster to others.

Travelers is a terrible insurance company. I am a 100% disabled veteran and our home was destroyed by a hurricane. 8 months later we are still trying to get reimbursed for work we had done. They made us jump through a million hoops, made us get all of the repairs done and prove they were done to code, then we sit around and wait for almost a year now to try to get fully reimbursed. Unfortunately I think it may take the help of an attorney to recover the money that is owed to us. Meanwhile, our premium has increased and they dropped us on our auto insurance, despite us having no at fault accidents in the past 5 years. Oh, they also tried to cancel our home policy because they said we failed to respond to one of their requests for photos, but we were able to prove we sent that info and that we called to verify that they received it, the day we received the request. After proving that and jumping through more hoops they were gracious enough to continue the coverage we pay for.

I’m writing this review to share my experience as a paying customer with Travelers Insurance during a recent homeowner’s claim. What began as a standard roof and interior water damage claim turned into a frustrating ordeal marked by inconsistent communication, delayed responses, and a complete lack of accountability from the claims team.

Here are the key issues I encountered:

1. Travelers Changed the Date of Loss Without Explanation
After reporting storm-related damage on February 12, 2025, Travelers originally recorded the correct loss date as February 11, 2025. Later, without notifying me or justifying the change, they backdated the claim to May 2024. This arbitrary adjustment was never explained—and was used to deny or limit parts of my coverage.

2. They Denied Code-Required Repairs, Despite Proof
Despite their own field adjuster and my contractor confirming that my roof decking was structurally unsound, Travelers refused to cover its replacement. The local city code requires decking to be replaced if it fails inspection, which mine clearly did (we provided photos, a pull test, and a code citation). Still, they denied the repair, even though my policy includes coverage for code-mandated upgrades.

3. I Was Given False Deadlines with No Policy Support
A Travelers representative told me I had “two weeks from the date of loss” to report related damages—an arbitrary deadline that doesn’t exist in my policy. When asked to cite the source, they admitted they hadn’t reviewed the policy and that the instruction came from management. To this day, no one at Travelers has been able to show me that clause in writing.

4. Policy Language Was Withheld Repeatedly
I made multiple formal requests for Travelers to cite the exact language in my policy used to justify their decisions (splitting claims, denying decking, imposing deadlines). Every time, they either deflected or ignored the request. If a customer asks how a decision was made, they deserve a clear answer—not a runaround.

5. Refusal to Provide Adjuster License Information
I asked for the full names and license numbers of the adjusters involved in my claim. Travelers refused, telling me I needed to request that from the state directly. This lack of transparency is deeply troubling.

In short, Travelers Insurance made this process harder than it needed to be, treating me less like a policyholder and more like an obstacle to minimize payouts. I’ve since filed a formal complaint with the Texas Department of Insurance (TDI).

I’m sharing this not out of frustration alone—but to inform other homeowners of what to expect when filing a claim. If you value clear communication, accountability, and policyholders being treated fairly, I recommend reconsidering your choice of insurer.

Although, I am not a client at Travellers , I would like to share a positive experience that I had with their location in Oakville today.
Jack Talo and Victoria were so pleasant, helpful and professional!
With immense thanks,
🦋🇨🇦Rosemarie Taylor

Would 5/5 not recommended to anybody. I’ve been with this same company since I began driving and it’s truly been a less than enjoyable experience. Just in the past year they’ve increased my rates 5 times, although I haven’t had a single driving infraction. They tell you if you get your G your rates will drop. They didn’t. They tell you when your ticket comes off your rates will drop. It’s been 2 years since any ticket has come off and my rates have only increased. The employees are less than helpful and quite frankly difficult. They are robbing their customers and don’t bat an eye at it. Truly disappointing experience especially as a long time customer.

Dreadful company. Will not cancel policies when you request, then put you through torment to get a policy cancelled, and will continue to debit your bank account after you cancel. I still have not received a refund from a premium they debited my account for after I had cancelled my auto policy.

I experienced two water-related damages at my rental property—one from roof wear and tear and another from a pipe feeding a spigot in the front yard. Travelers denied coverage for the roof, citing wear and tear, so I had to cover the full replacement cost myself. However, they did cover the interior damage.

Five months later, I filed a claim for the pipe issue. Travelers informed me that filing two claims in the same year would result in a premium increase the following year. Despite this, I chose to proceed, paid my deductible, and had the repair done.

Eight months later, I received an email stating that my policy would not be renewed because I had filed two water damage claims within a year. When I called customer service for clarification—asking why I was being penalized for unforeseeable events and why they continued sending mail to my old address despite multiple updates—the only response I received was a dismissive "These are our rules."

In the meantime, I purchased a second property and moved my business elsewhere. I will soon be switching my auto policy as well. I will never do business with Travelers or its affiliates again.

Do not do business with travelers, seriously dont. When you cancel they send you to multiple collection agencies even though you paid them in full up front

Had the misfortune of getting hit by someone with Travelers car insurance. After 3 months of my car being in the shop I still dont have it back. Between incompetent adjusters who did not know what features my car had or didnt have and coming up with estimates nowhere near what it takes to put my car back to pre-accident condition, now they’ve sent the payment to the wrong shop. My car is being held at the shop because of this. Travelers refused to just send another payment and instead I was told I needed to wait for the stop payment to process before they pay the correct shop. Complete lack of any competency. Travelers did not offer a rental either while I wait for them to pay. Shameful.

Travelers is awful. While my agent is great, they play the bait and switch game to perfection. Quoted me a competitive rate so I switched (from All State) only to be given a $300.00 increase a few days after I paid for the year as they raised the value to rebuild my house from $570K to $845K!!! They also include coverage I do not need (additional structures that do NOT exist) and $265K in personal property! Scammers! Unfortunately, Insurance Companies are like car sales people, none have integrity...

Just spent over ONE hour trying to answer 3 questions for the annual audit. AND I'M STILL NOT DONE!!!!

SMALL BUSINESS OWNERS: Beware that it can be easier to give birth than to deal with this nonsense.

TRAVELERS: Can you make it any harder for your customers? Jesus Christ Almighty!

My thoughts are in line with most everyone else. My agent could not have been slower to respond and could not have provided more misinformation. Management needs to do a better job at training its staff in setting customer expectations. It's a good bet that most people working with an insurance company are not in a good mood, and being on the receiving end of poor service doesn't make them feel better.

Impossible company to work with. Other reviews on YELP mirror mine on there. I canceled my policy with them through my insurance agent so it was in writing and on a recorded phone call. Still debiting my bank account for a policy that is non existent.

Hopped on another phone call with my insurance agent who recorded it again and now promised a return of monies by January 27th. We shall see. Next stop will be the Insurance Commission I suppose and a stop payment with my bank.

You cannot ever get through to them without your insurance agent and even then the truth is not a strong point of theirs. I can't imagine having an actual claim!

They answer with the same canned response on YELP to all complaints no matter what it is.

My agent's incompetence has happened over and over in a two-month period.

1. The agent failed to call me back on the day of the accident. The accident happened in the morning. He had plenty of time in the day.
2. I was not able to contact Travelers all day, on the day of the accident. I was on terminal hold.
3. The agent called me back late Monday. He failed to review what was covered in the policy and which companies Travelers had agreements with. Therefore, I rented a car from a non-preferred company. My car was towed to an auto body shop that was not a preferred partner.
4. When I called him back about the delay in getting my car fixed, which was two and a half months. He then told me to rent from Enterprise and that the car was not towed to a preferred auto repair shop. He did agree to set up a rental from Enterprise but refused to have my car towed to a preferred shop.
5. I asked him to set up the Enterprise rental with an ALL-WHEEL DRIVE car. It was essential due to where I live. The rental was later towed out of my driveway because it was not an AWD drive. I checked with Enterprise. They apologized but said the AWD had NOT been requested by the agent.

How bad does his customer service have to get before Travelers takes some responsibility? The consequences of this were as follows...
1. I incurred extra expenses because I rented from AVIS for a week.
2. I incurred extra expenses because I had to find transportation to work for two and a half months (minus the days Travelers covered the rental) so a month and a half.
3. I could have been injured or killed because the agent failed to request an all-wheel drive car.
4. I am out of work and he can not get a simple check to me. This will be his fifth attempt. The issues were - Wrong Name, Wrong Address, Wrong Amount (he issued a check without checking on the amount of funds I had left), and Wrong Address again.

I appealed to his supervisor. She was no help. In fact, she blamed me.

purchased my vehicle brand new from Volkswagen of Union NJ in 2018. This
vehicle has only been serviced and repaired at Jack Daniels Volkswagon I have detailed service records
since day 1. The last service on this vehicle was on 10/17/2024. I have the documents from this service
appointment showing the vehicle had no codes no faults. On 12/22/2024 my vehicle was legally parked in
the street outside my place of work. My car was driving and functioning fine with no lights or warnings on
my dashboard. 2 cars collided with each other and one of those cars involved in that accident slammed
into the rear of my parked car. We filed a police report police came to the scene. On my way home from
the accident scene the car began having drivability issues and the check engine light came on. The
following day when I spoke to the insurance person handling my case I voiced my concern about the
check engine light and the drivability issues. This person assured me all would be taken care of care of at
the shop they recommended. When I dropped my car off at Class A auto body in Hackensack NJ I told
the gentleman taking care of me about my concerns regarding the check engine light and the drivability
issues with the car. This person assured me dont worry we will take care of everything . Fast forward to
today. I have a repaired vehicle with a check engine light and drivability issues. The body shop claims the
issues with the car have nothing to do with the accident. The body shop reported this to the insurance
and the insurance has refused to cover the mechanical issues with the car. Honestly it could be nothing a
sensor a relay or something I really dont know. All I know is that prior to the accident my vehicle was
driving perfect with no lights on the dash and I feel thats the way it should have been returned to me. Or
they could have been transparent and gave me a choice to take my car elsewhere where I could of
gotten the service I required. Also telling me the car was already not mechanically sound is an insult to
my person. Its like calling me a liar something I do not take lightly. I would like for this office to review the
recorded phone calls with the insurance company. It is recorded how deplorable they treated me. The
spoke to me in a billittling and defensive manner one gentleman actually asked me to stop speaking
because he didnt want to hear my story because he couldnt help me anyway. I was even threatened to
have my car towed to a lot at my expense if I didnt go and pick up my car from the body shop. So
basically they forced me to receive a car I was not satisfied with the repair. The car has drivability issues
and I do not know if my family is safe riding in that car. I am extremely concerned and not at ease. In an
effort to prove my point I contacted Jack Daniels Volkswagon and I asked them to email me the last 2
service record reports showing they performed a diagnostic and none of the current issues with car came
up. They still refused to cover the repair. The gentleman I spoke to Jason said that on the internet he saw
that other Volkswagen owners have reported similar problems with thier cars. I just feel like this is not a
just way to come to the determination of denying a claim. Accidents and cars have to many variables, to
many different factors can affect how a car responds to a collision. While their scenario could very well be
plausible that does not mean my scenario is not. I can only speak from my experience and my vantage
point. The car had no issues and not it does. I mean I just cant put it any other way. I dont think what is
happening to me is fair and I would like your office to look into the situation and make sure everyone is
doing what they are supposed to do. Please help me.
What do you consider to be a fair resolution?: My car was involved in an accident while legally parked in
the street. I think a fair resolution is to give me my car back the way it was Driving fine with no check
engine light on. The service records support my claim that the vehicle had no prior check engine or
drivability issues before the accident. I am taking the vehicle to Jack Daniels Volkswagon service center. I
am going to aske them to repair the vehicle and put it in the same exact condition it was prior to the
accident. Nothing more nothing less. I want no extras and I am not trying to get over on anyone. I would
like for travlers insurance to cover the bill.

Terrible auto insurance in the Kansas City, Kansas area. They continually deny, deny, deny and try to short you on the coverage of the repair cost. Their communication is terrible and slow. They delay as much as possible. They force you to go to their "preferred body shop." The preferred body shop does not want to deal with them as they do not respond and are slow and they fight everything. They do not even know the contacts at their preferred body shop. They don't care about their insured.

I have found travellers finds an absolute excellent and honest company,
I have purchased a beautiful wood twist table. They're itmns are so well made.
A smooth finish, no rough edges.
All hand made.
I cannot express enough how beautiful these itmns are.
The lady I spoke to was lovely.
She took so much time and trouble to make sure of the exact itmn that I wanted to purchase.
She arranged all the details for me to receive my itmn,
And made all arrangements to make sure I received it express delivery.
Absolutely wonderful company to deal with.
Would recommend it wholeheartedly.
Very happy.

Called to cancel my policy 4 months ago. They said it was done but then I still got charged. They refused to backdate or repay me for the months I paid for after I canceled the policy. I have had renters through other companies and never had an issue, go somewhere else for your renters insurance.