Travelers Reviews 

Horrible. The staff does not care about the claim process. They do not respond to emails, and they make things up when you can get a hold of them. Don't use this company. They are a joke.

We were covered by Travelers Auto Insurance for several years. In August, we had a claim to replace a cracked windshield. Safelite replaced the glass, but it wouldn't calibrate, so they had to order a second piece of glass. It took several weeks to come in, and in the process, we changed to another insurer. When Safelite submitted the claim for payment, Travelers denied it, saying they do not insure us. Travelers was the insurer when the crack happened and when the claim was initiated, but they are refusing it. Now, Safelite is turning us over to a collection agency for non-payment. I would have expected better out of a major insurer like Travelers. Very frustrating and disappointing.

My family and I have been in our home for over 6 years now. Our family consists of myself, my husband, our sons and twin daughters. While we may not have a fancy home, it’s ours and we value it and take care of it to the best of our ability. Due to the age of it there have been appliances and other things that have had to be replaced and/or updated. The refrigerator, stove, microwave etc. The most recent of those items consisted of the garbage disposal and the dishwasher. The garbage disposal was replaced in February of this year due to it failing to work and overflow carrying over into the dishwasher. The garbage disposal was replaced, and everything appeared to have been working without a problem. We also went a step forward and replaced the dishwasher due to its age and performance and the overflow that had previously occurred prior to the garbage disposals replacement. It was installed by Lowes installation company “Crume Installation” in May of this year 3 months after the garbage disposal was replaced. Prior to the appliances being replaced we had already moved items from under the sink such as extra bags and cleaning supplies and relocated them into the laundry room area. Which ultimately meant there was no longer a need for us to go under the sink anymore for anything. In October we noticed water on the floor in front of the kitchen sink, but it looked as if it was possibly water from where the kids completed their chores and left water on the floor so out of habit, we just cleaned it up. But it began to happen more and more and eventually resulted in us reaching out to restoration\repair company that specialized in potential water damage. After surveying the property and damage they informed us of massive amounts of water coming from under the sink and that had damaged the cabinets and flooring. It had also resulted in built-up moisture behind the cabinets and potentially the walls and arose concerns of mold. It was after this that we felt the need to file a claim with “Travelers” our insurance company, which was denied. According to their adjuster the cabinet area is an accessible area and we should have noticed what was going. We also reached out to the plumber and Lowes and their installation company whom all have denied liability for the damages. We’ve reached out to other plumbers to rectify the damage, but we have been informed that if they touch anything the warranty associated with the products and services will be rendered invalid by the other companies involved.
We desperately need the damages fixed for the safety of our family and for us to get back to normal day to day activities. We have not been able to utilize our sink, nor the garbage disposal and we fear every single day that one of us could end up sick from the mold possibly lingering under the sink. We have considered selling our home to an investor but right now are looking towards taking legal actions as I am certain that this is happening to multiple families that pay for insurance and are denied claims when needed the most. I strongly urge others to avoid purchasing anything from Lowes and/or DO NOT use them for installation services and DO NOT use Travelers as a mortgage insurance provider. If you don’t feel my situation is enough to avoid these companies, please do your diligence and read the reviews.

Worst car insurance company I've ever had. They outsource support from foreign companies, they can't even manage roadside assistance, i could go on and on.

Excellent bundled packages, we had a great experience.

I recently canceled my auto insurance with travelers because i was able to find coverage for almost half the price. While canceling the person i spoke with failed to tell me that they were still going to debit my account, since it was not more than 6 days before my due date. I woke up this morning to find they had withdrawn 550 dollars from my account and when i spoke with someone they simply said it will be back in your account in a few days! No sweat off their brow, thank god they didnt clean me out. But beware, they do not have very good communication and their rates are ridiculous.

This used to be a good company and by 2023 and 2024. They are considered the worst in the industry. They committed fraud against me by paying a false claim submitted by a car rental agency after I denied them from paying this claim on the basis of not sending out an actual adjuster or anyone from their company to review it. Then they raised my rates by a fortune. So I canceled them. This fraudulent activity will only result in them continuing to lose client after client day after day.

Wish I could give them a 0 rating!
I have had Travelers auto and home for 4 years. Never made a claim until early this year. Roof over porch was leaking, they agreed to repair that portion only even though roof inspector suggested replacing the entire roof, of course they refused.
Two weeks ago I got a letter from them stating they are not going to renew my policy. They claim I have not maintained the roof on the house or garage (we are in the process of tearing down the garage) Also my above ground pool is not covered or maintained. Makes sense to me to cover a pool when we are using it.
Do not use Travelers for any insurance needs. Not only will they increase your premiums they will dump you if you make a claim.

If i could give them -5* I would. We had a burst sewage main in our basement which we paid $12k to fix, I was told by Travelers (Scott Buist) I could throw away the items damaged by sewage water which equated to approx $2k worth of belongings. Travelers will not pay a penny towards the cost associated to fixing the pipe, drywall and floor, fine, but now we have been told after getting a signed affidavit by our city Council that we should not have gotten rid of the items and we are being treated like criminals with Travelers telling me and my husband to have separate statement meetings (Donald Forgan). They make you jump through hoops and will do everything they can to deny I claim, they treat you like criminals and are the most unprofessional company. STAY AWAY

If I could give them no stars I would!! Had a flood with no flood insurance, lost so many belongings and memories. Before the adjuster in CT named Vance said he had bad news before even coming basically saying there was nothing he can do! He came after a week of cleaning up and fixing pipes after flood burst our pipes then flooded our basement with storm water. We have a broken furnace and it's almost fall soon to be winter. So he came and said the same thing. Oh I have bad news. Not a cent or even a caring word for our loss. Worst company ever! High rates for crap service and no sincerity. Shop somewhere else!

Avoid at all cost. Dealing with Travelers has been a journey that I hope nobody ever has to go through. They are unresponsive to phone calls or emails. The only time they reach out is when I call their customer service line and escalate my concerns. When they reach out and responses are given, they are unclear and leaves you with more questions than answers. Complete garbage company causing additional stress to what is already stressful.

Travelers has been harassing and extorting me as a senior citizen after cashing my homeowners premium. They refuse to acknowledge and are threatening to cancel my insurance and increasing my premium and continue bullying me to pay a double premium. I have never been late and have excellent credit and due to their incompetence they are causing me extreme hardship. Stay far away from this company they wield their big corporate power against their customers. Some federal agency needs to investigate their business practices.

I'm impressed by how hard they're making it for me to cancel my policy. I first tried their website and was told there to call. So I called and was told it was outside of business hours (but not what those hours were). I was like "ok fine, it's a weekend, other insurance companies have business hours today but they don't, that's fair." So I called back on Monday at 4 pm and got the same "it's outside of our business hours" message. So I called back TODAY, Friday, and someone did answer the phone and told me they'd need to send me paperwork to fill out, and would try to do that by the end of the day, and then after that I could expect confirmation of cancellation in 7-10 business days. So I hope all of that goes smoothly and I don't end up having to send in a certified letter via USPS, because this is already time-consuming and it's obnoxious to know I'm being double-charged on insurance policies until I chase these guys down.

You know how long it took me to complete this exact same process on the exact same starting date with Safeco Insurance? Well under 15 minutes. It doesn't have to be this hard, Travelers.

My vehicle was insured by Travelers Insurance and damaged in an accident which was determined not to be my fault. The vehicle was repaired at Boston Body Works which charges $60/hour for labor, which is a normal and usual labor rate for body shops in Boston. Travelers only reimbursed me for a labor rate of $40/hour which they claim is an "average labor rate". They admit that the policy contains no such hourly limitation on the labor rate and they refuse to state how this average labor rate of $40 was determined or why they would be entitled to reimburse me based on any “average labor rate”. Travelers didn't inform me of the $40/hour until long after the vehicle was repaired and after many emails and phone calls. WHAT GOOD IS AN INSURANCE COMPANY THAT WON'T PAY CLAIMS?

Communication has been superb. Granted, I have not had to deal with claims, but so far everything else is going well so far.

If I could give a 0 I would. They are the worst company. Find a different company even if you have to spend a little more. You want a company that is actually there for you.
We had water damage. We call. They deny it saying it was a maintenance thing. Our kitchen is destroyed because of it. We called as soon as we found out. We call a later date about our roof. They deny it. They say said the roof doesn’t have visible damage. But our kitchen did and they deny it. You can’t have it both ways. Insurances are a scam. You’re required to have them but they aren’t there for you. They just want to collect your money and be done. Since it is required find someone else.
Oh and since we filed a claim on our kitchen they labeled it at a loss. But paid nothing to help get it fixed. But since it’s a loss we can’t find new insurance for at least 5 years.
How is this not a scam? How is any of this right?
They only have a two week window to find something wrong and file a claim. However, if you see something wrong within two weeks you should be able to do maintence and not need insurance. Because two weeks shouldn’t do too much damage. Unless of course it’s very visible like gushing water or a fire. Etc. a slow leak, you have no idea is there. You find it and call right away. Investigation has been done and realize there is significant damage because of it. A loss compared to the insurance company. And yet they won’t pay for it. Everything is a catch 22.

This company is horrible they denied our claim to replace our roof. They said they would pay $1,900.00 to repair the water damage on the ceiling. They only paid $900.00 of the claim and will not pay what they promised. They increased our rates several times. Stay away from this company they don't do what they promise or pay claims. Lairs

I wanted to take this opportunity to let Travelers know how unethical you have been with my business and pretty much acted like thieves. When my policy was up for renewal there was an audit I needed to fill out. I called numerous times to ask for an extension because I knew the accountant was not going to have the right paperwork needed to complete the audit. Each and every time I called I was told no there was no way to receive an extension, and that my policy was going to be dropped. Imagine that. I gave up trying because no one was helping me. I followed what was said. Accepted the fact that I was going to be dropped. Six months later I started receiving notices from Travelers saying I need to pay my $800 bill or I was going to be dropped??? I thought I was already dropped?? According to the people I spoke to prior I did not have a policy anymore. I decided to call up to find out what was going on and tell them I had no policy anymore. After calling they told me my policy was never dropped I had an 800 bill due immediately and I cant cancel the policy. Well not only is that 100% different from the multiple calls in the past but how was going to pay this bill that just slapped me in the face!!! For a policy I no longer needed. Now if that wasn’t bad enough, I told them I am closing and they response was until I showed them proof they were not going to drop the policy. SO…. I had been liked to, slapped in the face, and now they are calling me a liar. What a disgraceful company!! I really hope karma comes around to these thieves. I wouldn’t EVER do business with such a shystie place again!! I promise as long as I’m alive I will tell everyone and anyone about this so called front for a business. I will write this in as many places as I can and I will keep reposting my awful experience. If anyone would like other details feel free to contact me.

Worst insurance company ever. Had them three years for home insurance. They denied legitimate claims and I had to fix things out of pocket. Finally one claim they couldn't weasel out of they were ducking calls and eventually paid after fighting with them for 5 months. Two weeks later they sent a letter stating they were dropping my insurance.

Try calling Roadside assistance - not a good experience. If you don't know your policy number by heart, you can't fill out their online forms they send you to. And what if you don't have wifi wherever you're stuck?
They were unable to find me by my name and phone number. And, I have 5 policies with them!
Just spent 55 mins on the phone with them. Not at all sure it would be better in the future. Investigating other options.