Travelers Reviews 

They denied us homeowners insurance due to leaves on our roof in a Google Earth shot taken in Fall 2022. They did this on the day our policy was due to start leaving us exposed. We had cancelled our other policy and were forced to scramble.

ABSOLUTELY AVOID TRAVELERS INSURANCE AT ALL COSTS! (BECAUSE THE COSTS WILL BE ON YOU!) They will ignore you and your claim and communications in hopes of breaking your spirit and giving up. I would give 0 stars if I could.

We have been in a hellacious claim purgatory for 3 ½ months now. We had a leak occur while we were away for Christmas. My husband noticed something when we got back we got on it right away. We called a plumber and were told we needed water damage mitigation to come as soon as possible.

When we received the estimate from Travelers it seemed extremely low. Once we got the bill from the mitigation company we noticed large discrepancies between it and the Travelers’ estimate. We requested for the estimate to be reassessed by Travelers (as we were told to do in this circumstance). We did all of this in a very timely manner as we were leaving in a month to temporarily relocate to Kenya for my work. A new person, Haley, from Travelers was assigned our claim. After initial communication, Haley stopped responding. After three weeks of constant calls and emails to Haley and her supervisor, Matthew, with no response or acknowledgement I called the customer advocacy line at Travelers who told me our claim was marked to be closed. This was so upsetting as we had been trying so hard to communicate with Travelers and contest our claim. We have presented them with so much documentation and it is like pulling teeth to get them to work with us on anything. We are constantly met with silence from Travelers, and when we can get someone to talk to they are unhelpful and don’t engage with us, the mitigation company, or anyone we have tried to get to help mediate the situation. We feel so incredibly disrespected by Travelers we will be finding new home, auto, and valuables insurance as soon as we get back from Kenya!

This has added such an extraordinary amount of stress during an already stressful time leading up to relocating our family halfway across the world and then struggling to manage it from Kenya.

We have a 6 month old and a two year old. My husband and I are both nonprofit workers. $2,000 isn’t much to Travelers, but it is a huge amount to us. It is a huge chunk of our savings and has a huge impact on our daily lives. This is unbelievable, we really tried to do everything right! We caught the leak early and likely saved Travelers and ourselves so much money by doing so! Both my husband and I have lost sleep over this due to the frustration and stress.

I wouldn’t even give them one star if that was an option. Years of paying premiums, and we file our first claim and they are absolutely screwing us. They don’t care at all. Customer care is not in their nature, they should be ashamed of themselves. We’ve already moved companies due to this horrific experience. DO NOT USE THEM!!!

I am writing to express my profound dissatisfaction and frustration with the handling of my homeowner's insurance claim by Traveler's Insurance. Despite the clear terms of my policy and the extensive documentation provided regarding the damage incurred due to a burst pipe during the winter, Traveler's Insurance has consistently failed to honor their obligations and provide timely resolution.

Approximately three months ago, my property sustained significant damage as a result of a burst pipe. Understanding the importance of promptly filing a claim, I reached out to Traveler's Insurance immediately to initiate the process. However, instead of receiving the support and assistance I expected from my insurance provider during this distressing time, I have been met with obstruction, delay tactics, and an outright refusal to address the damages adequately.

One of the most concerning issues has been Traveler's Insurance's persistent demand for multiple bids for repair work, despite the fact that I am well within my rights, as per state law, to select the vendor of my choice. This has needlessly prolonged the claims process, causing further inconvenience and distress. Despite providing a comprehensive bid from a reputable contractor, Traveler's Insurance has arbitrarily rejected it, citing reasons that lack transparency and appear to be aimed at minimizing their financial obligation rather than fulfilling their contractual commitments to me, their policyholder.

Furthermore, the lack of communication and transparency throughout this ordeal has been deeply disappointing. Despite numerous attempts to seek clarification and resolution, I have been met with evasive responses and bureaucratic runarounds, leaving me feeling abandoned and unsupported by my insurance provider when I needed them the most.

Moreover, I am deeply troubled by the frequent changing of adjusters assigned to my claim and the continual shuffling of my complaint from desk to desk within your organization. This constant turnover not only adds to the confusion and frustration but also serves to further delay the resolution of my claim. It has now been 87 days since the claim was reported, and yet there seems to be no end in sight to this ordeal.

It is imperative that Traveler's Insurance takes immediate action to rectify this situation and honor the terms of my policy. I demand a fair and expeditious resolution to my claim, including the approval of the proposed repair work by the contractor of my choice. Additionally, I expect clear and timely communication regarding the progress of my claim and any further steps required.

Failure to address these concerns in a satisfactory manner will leave me with no choice but to explore all available avenues to seek justice, including lodging complaints with relevant regulatory bodies and seeking legal recourse.

I trust that Traveler's Insurance will recognize the seriousness of this matter and take the necessary steps to resolve it promptly. I look forward to your prompt response and a swift resolution to this unfortunate situation.

Travelers Insurance fails to fulfill their promises to paying customers. Despite making monthly payments, when it comes time to deliver on coverage as outlined in their policies, they consistently fall short. Personally, I experienced damage to my roof and enlisted two independent companies to assess it, both confirming that the damage should be covered under my existing policy. However, Travelers has evaded responsibility for years, giving me the runaround instead of providing the assistance owed to me.

Travelers is the worst Insurance company. They will not honor the premium. I had damage to my 2019 Subaru Outback. The body shop estimate was fair and way lower than a dealer. The adjusters at Travelers refuse to pay mor than 400 dollars for a 2700 dollar repair. My deductible is 500. The rear proximity radar safety system is damaged. Travelers refused to fix it. My body shop is obligated to fix this. What good is a full coverage premium? Travelers is claiming the repair us extravagant. Really? DO NOT USE TRAVELERS INSURANCE.
I'm being treated like crap. First claim I have ever made. Never had a ticket. Backed into concrete bollard that I did not see. I'm being treated like garbage. My car repair shop is being treated like garbage. My car guys are pros! Travelers is the worst. Dont use them!!! Nothing but heartache!!! I would not trust Travelers to insure a toy car. You'd still get ripped off!!

Travelers Insurance Review – Leanna P Olson

One reason that I will not renew with Travelers Insurance - "Leanna P. Olson".
She was unprofessional, rude, noncommunicative, dishonest, authoritative and attempted to withhold care on all fronts, even though the insurance of the responsible party was willing to, and did pay. Now that the claim has been settled, I am signing with the competitor insurance (the insurance of the person at fault in this MVA). They were much more professional and did NOT block my ability to obtain necessary (not unnecessary or superfluous) care.
Just one example of the atrocious demeanor of Leanna: I had just seen a doctor as a result of the rear end accident. Leanna called and yelled at me, accusing me of “insurance fraud” in attempting to obtain care that was unnecessary and told me that PRIOR to ANY doctor visit, or for ANYTHING related to the MVA, that I must submit and be approved to see any care provider. She also informed me that she is the sole authority in my obtaining care for the accident. NOTE: I was the victim of a simple rear end accident. I was not seriously hurt but was minimally hurt. I was not looking to sue. I was honest about these things with Leanna. I only wanted some basic care. I was NOT the person responsible, in fact the person at fault was cited as being 100% at fault. So Travelers was not responsible for any bills. But Leanna had to the nucleus of dictatorship. She is a loud-speaking, harsh, controlling person; one that should not be dealing with those who have been involved in accidents. We have enough stress and pain to deal with. We don’t need someone like her to make things absolutely unbearable. Every call with her was this way, so I stopped responding to her assaults and dealt with the “at fault” insurance.

I needed to try to lower my premiums due to work being slow and I was quoted where I could save a whopping $10.00 a month on my homeowners insurance by increasing my deductible from $2500 to $5000. That isn't saving anything because I am paying by the month with a $4.00 service charge on top of that. I requested to cancel because I have to cut expenses and if I had to pay a deductible that high then I might as well take out a loan if a repair came up because I am claim free and we all know that if you had to use thr insurance they would just go up on the rates again. Like a lot of people I can't continue to pile money on a credit card every month for a high monthly premium when I need that same money for things like food and utility bills. Unfortunately certain needs have to be met first and when I tried to cancel the policy.. I was argued with by the rep. Just cancel it and if it isn't then I will be calling again. You people aren't my mommy and make me keep the policy with your company!

Wow the rates are high. We had one claim, a small one at that, on our homeowners policy and they said they would not renew our policy. The claim was literally about $4,000. We have been paying nearly $1,100 per month for home and auto and they refuse to renew over that small of a claim and only the one claim. They are horrible to deal with. They want to take a ton of money in premium but never pay even the smallest of claims. I do not recommend anyone use this company. They are awful.

TRASH ! A bunch of trash customer service representatives/insurance agents that do not want to do their job. I got not one phone call from the claim department they closed my claim with out even investigating or calling me . Horrible what a waste of money to pay them .

I would not advise anyone to use this company for their home insurance. We purchased a home last year in December after inspections and all. After being in the home for 6 or 7 months we started to have some issues and thought well let's call Travels. We only went with this company because we had them for years in Florida without any issues. We filed 4 claims only 2 were paid, meaning we had to take care of everything with the other two claims, which was not a problem because it's not like we can give the house back. Now Travelers sent us a letter stating they want renew us technically because they had to pay out two claims although we've fixed all issues we came across since purchasing the home, even replacing the driveway just to keep the insurance.

Absolutely horrible and dishonest insurance company. If I could give negative stars I would. Travelers offered me a quote that was a very good premium. I signed up, and the first month was fine. My policy was then CANCELLED out of no where and without any warning. Their excuse was that I did not provide proof of prior insurance. Meanwhile, the notice of cancellation was sent to me AFTER the date of cancellation. I called my prior insurance and asked for a letter of proof, and they kindly gave it to me. I asked them if this would be more than enough for proof of prior insurance and they told me yes, and that Travelers should not need anything else. Well Travelers changed its story again and asked for my prior policy declaration pages stating that my letter wasn’t enough proof. It made no sense. And I knew Travelers was doing this on purpose just so that it can re-rate my premium mid-policy based on my prior insurance. Sure enough, after providing my declaration page because my coverage was being held hostage, my policy was reinstated and three days later my premium was increased by $600 dollars and another $300 for moving to a new house. My monthly rate went from $160 to $290. And now I still have to pay for the days I was insured after reinstatement at the increased premium rate. Even though this increased premium was NOT what I signed up for/agreed to. I cancelled and ended up getting a better quote with GEICO, which gave me the exact same benefits for $150 - no BS, no need for my prior insurance declaration page, no unknown cancellations and premium increases. I will NEVER go with Travelers again and I will definitely never recommend it to others.

reported negligence of safety measures for a road repair company that was dismissed by the Agent based 3000 mi away with assumption and false data claiming to have seen a video of the incident and guessing the actions of the driver disregarding the irresponsible poorly marked area that was supposed to block entry of the right lane on Circled blvd. and the fact there was a cut out not marked , blocked off with cones , or covered by a solid steel plate that was the width of the lane and 3 feet across an 11 inches deep and at about 15 mph it caused enough damage for it to be considered totaled . The city of Corvallis deferred to the Albany based road repair contract company's coverage which is Travelers and the agent was on the east coast and his determination was greatly flawed as I even sent him the Odot manual of proper procedure in marking construction and the mandated safety protocol . The agent closed the case on assumption and disregarded the companies and the City's responsibility to the safety of the community. He suggested the comprehensive coverage should be adequate to compensate my fathers loss the subject for my next review of the once reliable insurance company , State Farm . The accident was in late August and no resolution to date .

My vehicle was damaged in an accident. The vehicle was repaired at Boston Body Works which charges $60/hour for labor, which is a normal and usual labor rate for body shops in Boston. Travelers only reimbursed me for a labor rate of $40/hour claiming this is an "average labor rate". Travelers admits that the policy contains no such hourly limitation on the labor rate and refuses to state how this average labor rate of $40 was determined or why Travelers would be entitled to reimburse me based on any average labor rate. Travelers didn't inform me of the $40/hour limitation until long after the vehicle was repaired and after many emails and phone calls.

I rented my 2015 VW CC on Turo which is backed by Travelers. The rental guest BURNT OUT MY CLUTCH. To cover up, he asked roadside assistance to tow the car to a FAKE REPAIR SHOP at an apartment complex address. I found my vehicle DESERTED ON THE SIDE OF THE ROAD. I immediately made my claim to Turo for vehicle misuse to cover the $3,981 COST OF MY NEW CLUTCH. They DENIED THE CLAIM AND PAID ZERO because my car is over 5 years old.

First of all, we had a problem with a French door that leaked and rotted the bottom of the frame. This was not apparent until we removed the wall to wall carpet that we were replacing. Upon seeing the damage, we contacted Travelers Insurance, and were given a site to find a Contractor for repair in our area. This revealed the fact that they have ABSOLUTELY NO CONTRACTORS in Connecticut. Unbelievable. Then the guy handling our claim would only do a virtual visit via iPhone. How lazy. Then he said his had to inform the
'claims team'. No call back, no contact. We called him back, and he said "I'm going on vacation for 2 weeks". No call after 2 weeks. Called him. He said "They denied the claim." We had already had the French door taken out and replace with a wall. DO NOT USE Travelers Insurance Company. So horrible.

Very deceptive. When I purchased homeowners insurance thru Travelers, I was told a rep would be by to take a photo of the front of my house. Was told it would be a 5-minute visit. The guy was here for 45 minutes snooping everywhere. Very intrusive. I've had homeowners insurance for nearly 50 years with various companies and have never had such a nosey home insurance inspection. Other negative experiences with Travelers, too much to mention here. I do not recommend Travelers Insurance.

My claim professional was Kent Williams in Cincinnati. He was super difficult to get a hold of and would take days to respond. He’d tell me that he’ll send the estimate on a certain day but he would not do or send anything at all. So for the most part during my claim process I was left in the dark thinking I have no help and not even sure that the insurance will pay me for my loss. Definitely not a situation you want to be in when you’re dealing with a loss or damage to your house.

I have no problem with Travelers claims, only the rates. I live in a small coastal town in Oregon. I'm 75 years old without any violations in the last 18 years. I have a 2004 auto worth around $5000. I drive under 3000 miles per year. In 2019 a neighbor backed a Uhaul truck into my Jeep that was legally parked at the Curb. My Jeep was totaled. Two days later she backed the same truck into my rental car doing nearly $4000 in damage. Again it was legally parked. She was arrested this time. Uhaul eventually repaid Travelers, but I lost my $500 deductible. Now my monthly Premium is $226.00 per month on a $5000 vehicle that I drive less than 3000 miles per year. I don't want to switch, but the price seem extremely high. I live on Social Security so this really hurts. I do carry full coverage with medical, but still it seems way high. Michael Clark, Seaside, Oregon.

Beware! Bad experience. Our vehicle was flooded while vacationing in Florida. We contacted their claims department and at first they denied coverage. They insisted that comprehensive coverage and rental coverage had been dropped when we moved from FL to TX, but we never lived in FL. Finally after 16 days we received a fair settlement on our car, but they declined to address our rental car expense claim. All that after being a customer for 16 years.