Travelex Insurance Services Reviews 1.133

I understand the pre-existing limitations regarding a medical issue for myself and my husband. My situation was unique in that unexpectedly I had to care for my sister who had a heart transplant, bilateral strokes, and necrotizing pancreatitis. We planned the trip but then her husband ran out of FMLA due to her 4 month hospitalization and her own house could not accommodate her care needs. This was totally unexpected and occurred suddenly after we had scheduled a spring break trip with our grandchildren. We do not believe that the initial date of her hospitalization should have been used to make the determination as normally my sister’s care would not have pertained to our travel plans, but rather the date that we were suddenly told she would need to discharge to our home. We have now lost $5000 due to our compassion. In our unique case, Travelex had no compassion.

I received a reply from Travelex stating Zurich American Insurance Company had made the determination. However, Travelex is the company that I purchased the policy from and I feel is ultimately responsible.

Luckily did not need to use this insurance!

Very easy to complete paperwork. Plans were side by side for easy comparison. Thank you for a quick way to have peace of mind!

The website was simple to use and everything was easy to understand. Got quick answers when I called, very helpful service.

The Travelex webside is easy to you and you get straightforward, easy to understand options.

Applying online was fast and easy. Calling the 800 number about questions on policies were answered by Anna. I then called back and Sara answered another question. They both spoke perfect English and understood my concerns/questions.

I bought travel insurance for the first time in 2025, for a trip to Italy. After just 30 hours in Italy, I slipped and broke my ankle so badly that I needed surgery. I chose to return to the US for surgery. I called Travelex from the gurney in the ER. They took care of everything to get me home -- the flight (business class, because of the splint I was in), with a nurse (because I had traveled alone), ground transportation in Rome and Raleigh. It was an awful situation, but would have been a lot worse if I'd had to figure out getting home alone, and out-of-pocket, in that condition. Plus, Travelex reimbursed most of the tour, making it possible for me to go back to Italy in 2026 -- with Travelex Insurance, of course.

Easy to follow steps and fair price for the value and peace of mind that it provides

Hi,
experienced problem with readability on your website /purchase page:
The font on the page where I have enter my credit card for payment is very light grey which is badly visible on non-white background.

easy to fill out

Need the ability to designate specific beneficiary(s). Used to be available on the site, needs to be brought back.

We made a claim. Submitted the necessary paperwork and nothing has happened nor subsequent communication.

Still waiting on status or settlement from a claim made a month ago.

I purchased this travel insurance for my recent trip and, fortunately, I didn’t end up needing to file a claim. However, simply knowing I was covered allowed me to be much more relaxed throughout the journey.

The process was very user-friendly; having the contract readily available in PDF format made it incredibly easy to share the details with my travel companions. While I can’t fully evaluate the claims process since I didn't have to use it, the accessibility of the information was excellent.

Given the value this provides, I would definitely use this service for future trips—especially if there is a competitive quote or member discount available. It’s a great safety net to have.

great site easy to order online

Easy to understand. Thanks!

This is the first time I have purchased travel insurance and also needed to file a claim.
On February 23, 2026, a blizzard in MA prevented us from reaching our destination by our original mode of transportation. The roads were closed with a no driving band , and we were unable to get to the airport because our local ferry service (Steamship) was not operating that morning. No flights were available to rebook to.
We have provided multiple screenshots, including proof of the ferry cancellations from the Steamship website, along with the original receipt and documentation showing the refund and cancellation.
However, we continue to be asked to provide additional documentation, specifically cancellation paperwork from the airline and hotel.

Our hotel stay in Orlando was only for one night, and the cancellation charge reflects the cost of that single night. Regarding the airline, the cost to rebook the flights with rebooking fees would have exceeded the original ticket price, so we did not proceed with rebooking.
We are not requesting a large reimbursement—less than $900—but for our family of four, this is a significant amount. We had been saving for this trip and simply hope to recover our losses ( or at least partially) so we can plan it again.
If additional documentation is required, please clearly specify what is needed. We have provided all available records related to this claim. Clearly they just want paperwork that shows cancellations. It feels like an endless cycle and when you call I’m told to just look for an email response. No one will talk to me on the phone thus far about my claim .

Print out the medical forms required from their website when you need a claim just incase and have with you so it can make your process to claim easier.

I know this policy is underwritten by Zurich but it seems there’s really bad reviews and this link from your website goes to this location.