I have given fair, as this was sold on tictok and there for it is purchasing on a third party, but overall no problem in ordering item, as for the item its self it is a total game changer giving crisp... Toon meer
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Lees wat reviewers zeggen
Wanted some spare parts for a second hand router table I purchased from EBay. Parts arrived very quickly, perfectly packaged and reasonably priced. Will certainly use again
Spoke to jack @ D&M tool show about my T8 router micro adjustments not working smoothly, I didn’t expect to hear anymore as most companies don’t care once they have your hard earned cash.Low and behol... Toon meer
Bedrijf heeft geantwoord
Ordered easily - delivered promptly - hinge jig works well. No allen key supplied as there should have which was not a huge problem as anyone wanting a jig like this would have allen keys anyway but w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trend is a well established company that has been designing and developing router technologies since 1955 and during this time they have built a recognised brand with a strong reputation for high quality. Trend operates in three key market segments: Professional carpentry and woodworking – and industrial range aimed at the most demanding applications in manufacturing and woodworking Trade range products – aimed at the building trade, the product range is optimised for increased productivity and maximised profitability for onsite routing and joinery applications. Craft and home DIY (Do It Yourself) - suitable for a range of DIY users from first time users to craft enthusiasts. The range is priced to offer a high quality product that is affordable. As well as a comprehensive range of router cutters, Trend has also developed a range of custom jigs to enable customers to achieve routing tasks that would normally require much more specialist machinery. Examples include worktop jigs for kitchen fitting, mortise and tenon jigs for joinery applications, letterbox jigs and hinge jigs for door hanging. Trend also offers a full range of routing accessories to provide the customer with a “one stop shop” solution to their routing needs.
Contactgegevens
Trend Tool Technology, Odhams Trading Estate, WD24 7TR, Watford, Verenigd Koninkrijk
- 01923249911
- enquiry@trend-uk.com
- trend-uk.com
4,6
Uitstekend
903 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Goods not received 15days later after…
Goods not received 15days later after paying for express delivery.
1 oktober 2024
Antwoord van Trend Tool Technology
Hi Nick, I hope our response to your review and delivery delay has restored your faith in Trend. It would be greatly appreciated if you would consider basing your star rating on the full experience of dealing with Trend. We do strive to offer the best service possible and apologise again for dropping the ball on the delivery. Kevin (Trend Customer Services)
Hello Nick,
We are deeply sorry to hear your order has experienced delays on its journey to you. I am aware my Colleague has contacted you directly on this and your issue has been progressed. Please allow us the opportunity to restore your faith in Trend. Again apologies for all inconvenience caused to you. Jack (customer service)
Excellent Service with good offers and…
Excellent Service with good offers and the postage was very quick. Well done.
11 oktober 2024
Antwoord van Trend Tool Technology
Hello Toni,
Thank you for taking the time to leave us a review. We are warmed to hear you appreciate our top service, great pricing and speedy delivery times. Thanks for choosing Trend. Jack (customer services)
Quality product via super service.
I have been a fan of Trend products for several years now. Everything that I have purchased has been of great quality, yet sensibly priced. This is true of my latest sharpening product and the speed of delivery was truely remarkable.
9 oktober 2024
Antwoord van Trend Tool Technology
Hello Gerald,
Many thanks for your kind words, we are warmed to hear you appreciate the competitive pricing and top quality products that Trend has to offer. Thanks for reviewing us! Jack (customer service)
Feedback
Previously Trend sold only via local agents.
Direct online purchasing is a big improvement and delivery was rapid.
Have requested the new catalogue as I find searching for the correct router bit on a screen is tricky
8 oktober 2024
Antwoord van Trend Tool Technology
Hello Malcolm,
Thank you for taking the time to leave us a review. We are glad to hear you enjoy ordering online and glad to hear you got your items at top speed. Jack (customer service)
Router replacement
Had a faulty router phoned up trend ,item collect next day replacement arrived 2 working days later.great comms thank you
9 oktober 2024
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Gary, We are glad we could get your issue sorted with swiftness Your Review is much appreciated. Jack (Customer service)
Antwoord van Trend Tool Technology
Hello George. Your review is much appreciated. We are glad you Trust in Trend, with our products and our services. Jack (customer services)
Excellence…
This company deserve a top award for customer service. They are beyond excellent every time
30 september 2024
Antwoord van Trend Tool Technology
Hello Alan,
Thank you for your kind words. Your Feed back is a testament to our service levels and customer experience here at Trend. We appreciate the review. Jack (customer services)
Amazing customer service
Amazing customer service from Jack at Trend UK!
The T-square I purchased wasn't quite accurate but Jack arranged a no quibble replacement, which arrived by next day delivery.
I can't speak too highly of Jack, who has helped me out previously by supplying a set of bolts for my router - sent again by 1st class next day delivery.
This level of service is refreshing these days when many firms seem unconcerned after they have received payment.
Incidentally the Trend T14 router and CRT/3 router table have performed beautifully and the T33 dust extractor is perfect for the router and router table combination.
Well done, Jack and well done Trend - 5 stars all the way*****
1 oktober 2024
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Mark,
It was great working with you on this. Im glad we could sort your issue. Many thanks for your kind words and for taking the time to write this heartfelt review. Jack (customer service)
Service par excellence at all levels
My problem was quickly diagnosed online .Photos provided to show the part in situ and text to inform me how to get at it . Part number was also given which I ordered and it arrived the very next day at standard postage rate .Part fitted and the appliance is now working as before . All round a perfect experience
26 september 2024
Antwoord van Trend Tool Technology
Hello Alan,
Its great to hear our team could work with you to get your Trend product back fighting fit. We make an effort at Trend to provide a great user friendly service that can be trusted. Many thanks for taking the time to leave us a review. Jack (customer service)
staff very helpful
26 september 2024
Antwoord van Trend Tool Technology
Hello,
Thank you for leaving a review and appreciating the service levels of our Trend team! Jack (customer service)
Antwoord van Trend Tool Technology
Hello Mr Grubb,
Its good to hear you got your order in a short time. Many thanks for leaving us a review. Jack (customer services)
Excellent Service and Fast Delivery
18 september 2024
Antwoord van Trend Tool Technology
Hello Mike,
its warming to hear you recognise the quality and speed of our services. Many thanks for taking the time to give us a review. Jack (customer services)
Easy to order and arrived well packed…
Easy to order and arrived well packed and quickly.
19 september 2024
Antwoord van Trend Tool Technology
Hello Mike,
Its great to hear you had a pleasant, user-friendly experience ordering with us, and that it arrived nicely packaged with swiftness ! Thank you so much for leaving a review. Jack (Customer services)
T4 router bits
1/4" collet, a collet spring and a collet nut for a T4 router. Just what I needed and delivered extremely quickly. I can't ask for more!
17 september 2024
Antwoord van Trend Tool Technology
Hello Bryan,
We are proud to hear we could supply all the parts you needed all in good time. Many thanks for taking the time to leave a review on our page ! Jack (Customer services)
Trend Tools
My father in law has been using Trend tools for some time. He purchased one back in November 2023 to find it stoped working a few months later. They were great and sent a replacement. Some 5 months later the replacement has stoped working. He has reached out several times via email to be ignored. I would look for a more reliable brand.
Update 17 September 2024:
They have now reached out after he contract again today using this email address and not the enquiries one on the website and have organised a replacement updated version. Much better service :-)
27 September 2024:
Jack has been amazing at getting this sorted out. Gone from a one star to a five star. Customer service as it should be, thank you.
16 september 2024
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Mr Crow,
We are sorry to hear about your father in laws issue, having checked our systems i cannot find any correspondence. We would like the opportunity to make this right. Please could you email us at customerservices@trend-uk.com with your details and we will get this resolved. Many thanks. Jack (customer services)
Antwoord van Trend Tool Technology
Hello Mr Fathers,
Please accept our apologies that you received the review request before the goods. I have looked into your delivery and have seen the 1st delivery attempt (12/09/24 –13:51) failed as the receiver was not available. Our Review email is an automated response, and is sent 3 days after the order is placed. I can see you have now taken delivery (13/09/24 -15:44). We would be happy to receive any feedback on this and to have an opportunity to rectify any issues you have. Feel free to contact us at customerservices@trend-uk.com. Many thanks. Jack (customer services)
It was a fast service on very good…
It was a fast service on very good price. Happy with it.
5 september 2024
Antwoord van Trend Tool Technology
Hello,
Many thanks for taking the time to leave a review on our page. We are glad you appreciate our competitive prices and quick delivery times. Jack (customer service)
Good communication and fast response.
Good communication and fast response.
Price competitive with great delivery.
4 september 2024
Antwoord van Trend Tool Technology
Hello Peter,
Here at Trend communication with our customers is key, we are glad you have had a positive experience with us. Thanks for leaving a review. Jack (customer service)
Antwoord van Trend Tool Technology
Hello Chris, thanks for leaving a review on our page. We are happy to hear you received your order at speed. Jack (customer service)
Antwoord van Trend Tool Technology
Hello Ian,
Its amazing to hear you the record time you received your order in! we are glad to our delivery speeds impressed you. Thanks for leaving a review. Jack (customer service)
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