I have given fair, as this was sold on tictok and there for it is purchasing on a third party, but overall no problem in ordering item, as for the item its self it is a total game changer giving crisp... Toon meer
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Lees wat reviewers zeggen
Wanted some spare parts for a second hand router table I purchased from EBay. Parts arrived very quickly, perfectly packaged and reasonably priced. Will certainly use again
Spoke to jack @ D&M tool show about my T8 router micro adjustments not working smoothly, I didn’t expect to hear anymore as most companies don’t care once they have your hard earned cash.Low and behol... Toon meer
Bedrijf heeft geantwoord
Ordered easily - delivered promptly - hinge jig works well. No allen key supplied as there should have which was not a huge problem as anyone wanting a jig like this would have allen keys anyway but w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trend is a well established company that has been designing and developing router technologies since 1955 and during this time they have built a recognised brand with a strong reputation for high quality. Trend operates in three key market segments: Professional carpentry and woodworking – and industrial range aimed at the most demanding applications in manufacturing and woodworking Trade range products – aimed at the building trade, the product range is optimised for increased productivity and maximised profitability for onsite routing and joinery applications. Craft and home DIY (Do It Yourself) - suitable for a range of DIY users from first time users to craft enthusiasts. The range is priced to offer a high quality product that is affordable. As well as a comprehensive range of router cutters, Trend has also developed a range of custom jigs to enable customers to achieve routing tasks that would normally require much more specialist machinery. Examples include worktop jigs for kitchen fitting, mortise and tenon jigs for joinery applications, letterbox jigs and hinge jigs for door hanging. Trend also offers a full range of routing accessories to provide the customer with a “one stop shop” solution to their routing needs.
Contactgegevens
Trend Tool Technology, Odhams Trading Estate, WD24 7TR, Watford, Verenigd Koninkrijk
- 01923249911
- enquiry@trend-uk.com
- trend-uk.com
4,6
Uitstekend
903 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer chat was very helpful and…
Customer chat was very helpful and ordering and receiving items excellent.
9 februari 2025
Antwoord van Trend Tool Technology
Hello Danny.
Thank you very much for leaving a review on our services. We are happy to hear you found our chat helpful and had a great customer experience ordering. Jack (customer service)
From purchase to arrival the experience…
From purchase to arrival the experience was great, and I was kept up to date with the delivery.
However, I was disappointed that when I opened the box, there was no square driver that you get with most other brands with a specific drive.
30 januari 2025
Antwoord van Trend Tool Technology
Hello Glyn,
Thank you for your feedback on your experience with us. We're glad to hear that you enjoyed ordering and that you had regular updates on delivery. However, we’re sorry to hear that the missing square driver didn’t meet your expectations.
We always strive to provide high-quality products, and we appreciate your input as it helps us improve. With these products, the "square driver" is included with the Jig itself, so we chose not add one into the screw packs. If there's anything we can do to make your next experience a 5-star one, please don't hesitate to contact us at customerservices@trend-uk.com. Many Thanks. Jack (Customer services)
Antwoord van Trend Tool Technology
Hello Mark,
its Great to hear you enjoyed using our site. Also that you received your order so quickly. Many thanks for taking the time to leave us a review. Jack (customer services).
The company were excellent with all dealings…
The company were excellent with all the help I requested. Dispatch of goods was superb with next day delivery.
29 januari 2025
Antwoord van Trend Tool Technology
Hello Colin,
Many thanks for taking the time to leave us a review. Im Glad we could provide all the help you needed. Its good to hear your items arrived in good time too. Jack (customer services).
Efficient helpful resource.
The answer to my query was supplied expertly and very efficiently.
This enabled me to order the accessory I required, and I received it the very next day.
Top marks Trend!!
27 januari 2025
Antwoord van Trend Tool Technology
Hello John. We are very happy to hear a member of our team could be of aid, and that you were impressed with their knowledge and professionalism. Thank you for taking the time to leave us a review. Jack (customer services)
Lock Template
Easy to navigate the site and the product specifications were readily available. Simple to order and prompt delivery.
22 januari 2025
Antwoord van Trend Tool Technology
Hello,
Thank you for leaving us a review. Its great to hear you liked how our website displays our specifications and that it was easy to use. We are also happy to hear you got your order in good time. Jack (customer service)
Excellent service
Easy to navigate around the website. The parts I ordered arrived two days later
17 januari 2025
Antwoord van Trend Tool Technology
Hello Scott,
Its great to hear you found our website user friendly ! and that your parts arrived so quickly. Your review is much appreciated. Jack (customer services)
Excellent company
Easy website to navigate, easy ordering system. Goods arrived quickly and well packed and as always products are of high strong quality
14 januari 2025
Antwoord van Trend Tool Technology
Hello,
Many thanks for your kind words, its great to hear our services are appreciated and that our goods are of quality. Thank you for reviewing Trend. Jack (customer service)
the people at the company r so very…
the people at the company r so very helpful and i wood recommend them to all my friends and family
15 januari 2025
Antwoord van Trend Tool Technology
Hello Mick ,
Thank you very much for taking the time to leave us a review. We are glad to hear our team were helpful and that you were impressed with our customer care. Jack (customer service)
The support and service from Jack…
The support and service from Jack Thomson in the technical department of Trend is second to none.
I have a problem with a T8E Router. The up/down spindle can stop the smooth operation of adjustment. I called Trend technical department and Jack answered. I explained the problem to him and now a new replacement is being sent out on return of the old unit.
Jack has dealt with everything from pick up to despatch which helps me as I have Parkinson's.
A very BIG thank you to Jack and Trend for the admirable service, please keep it up.
I've just received my replacement T8 router, I only sent the old unit away on the 20/01/25 and now its the 22/01/25, so quick!!!
That's what I call excellent service!!!
A VERY BIG thank you again to Jack and Trend, my Trend tool collection is now complete again.
16 januari 2025
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Trevor,
Many thanks for your kind words and for taking the time to leave us a review. This means a lot to us at Trend. A testament to our customer care being second to none is much appreciated. Im Glad we could resolve your issue and get you back to routing ! Jack(customer service)
Ordered easily
Ordered easily - delivered promptly - hinge jig works well. No allen key supplied as there should have which was not a huge problem as anyone wanting a jig like this would have allen keys anyway but would have been five stars otherwise.
5 januari 2025
Antwoord van Trend Tool Technology
Hello Brian,
Many thanks for taking the time to leave us a review. We are glad to hear you got your jig in good time and found our website user friendly. We are sorry to hear of your missing allen Key. This item does indeed come with the jig supplied usually. Please give us the opportunity to restore your trust in Trend, please reach out customerservices@trend-uk.com or call 01923 249911. We will be happy to resolve this straight away. Jack (customer services)
Great online service, but excessive packaging.
I ordered 3x 6mm screws for a router plate (these are the size of grains of rice).
I was happy with the online experience, and good email communications.
Arrived on time.
I expected these to arrive in a Jiffy bag, or very small package.
Instead they arrived in a ridiculously large box that was stuffed with lots of protective paper.
Given the attention these days on reducing waste and the convenience of just posting tiny items through a letter box. The massive packaging made the experience a bit disappointing.
Other than the packaging, very happy with the service.
6 december 2024
Antwoord van Trend Tool Technology
Hello Steve,
We are glad to hear you enjoyed your online experience with us. And that your product arrived in good time. We understand your view on reducing waste and are fully behind the idea as we strive to become a green company and reduce our carbon footprint. I will pass your feedback on to our team. Many thanks for leaving us an honest review. Jack (Customer service)
Excellent customer service
Excellent customer service, quick despatch and on time delivery on Christmas Eve!
22 december 2024
Antwoord van Trend Tool Technology
Hello Andy, We are glad to hear you got your order before Christmas!
Many thanks for taking the time to leave us a review. Jack (customer services)
Prompt delivey of spare part.
I needed a replacement part for my hige jig; it was easy to find and order from the Trend website and the cost, including delivery, was quite reasonable. What really impressed me was it's delivery the very next day, despite only requesting standard postage. Well done Trend!
16 december 2024
Antwoord van Trend Tool Technology
Hello Geoff.
Many thanks for taking the time to leave us a review. it warms are hearts to hear your appreciation of our goods and service levels. Jack (customer service)
It does what it says on the label.
30 november 2024
Antwoord van Trend Tool Technology
Hi Gus, glad to hear the product you have purchased meets your expectations. Really appreciate the kind review. Kevin (Trend Customer Services)
Very easy to find the parts I needed
Very easy to find the parts I needed, great prices and very fast shipping
12 december 2024
Antwoord van Trend Tool Technology
Hello, We are delighted to hear you have had a good customer experience using our website. Thank you for the kind words and glad your order turned up in good time. Kevin (Trend Customer Service)
Great website
Easy to choose from a very detailed and comprehensive website. Reasonable prices and excellent delivery times
11 december 2024
Antwoord van Trend Tool Technology
Hi Nigel, Great to hear you had a good customer experience using our website. Really appreciate the kind words and glad the order turned up in good time, Kevin (Trend Customer Services)
Great Service and fast delivery
9 december 2024
Antwoord van Trend Tool Technology
Hello Jan,
Many thanks for reviewing our service and delivery times! we are glad to hear you had a good customer experience. Jack (customer service)
Web site very easy to use found what I…
Web site very easy to use found what I needed very fast.will be using them again that's for sure.
7 december 2024
Antwoord van Trend Tool Technology
Hello Victor,
We are glad you had an enjoyable experience navigating our site! its great to hear you will be using it again. Many thanks for leaving a review. Jack (customer service)
Extreme Efficiency
Ordered 2 items at 2pm, both delivered by 11am the next day and with free carriage - what superb service. Then there are the items, a dust mask and eye protection goggles, both excelleny quality and fitted well. As good ppe as I have previously experienced, at a very reasonable cost.
5 december 2024
Antwoord van Trend Tool Technology
Hello,
We are excited to hear how fast you got your items. And that you are happy with our quality products at a great price. Many thanks for taking the time to leave us a review! Jack (Customer service)
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