Auswahl des Teppichmuster und Druck ist auf Trendcarpet.de sehr verlockend und stylisch, aber wenn die Artikel ankommen sollte man besser damit zufrieden sein, denn Reklamation und Retoure- Verfahr... Toon meer
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Lees wat reviewers zeggen
I ordered a rug which took weeks to arrive, I contacted customer service who were very helpful. However once the rug arrived it was not as described must of been 4mm thin, really disappointed arranged... Toon meer
Bedrijf heeft geantwoord
Nach gerade einmal 7 Monaten normaler Nutzung lösen sich an meinem Wollteppich zunehmend Fäden und Fasern. Die Fotos habe ich dem Kundenservice zur Prüfung geschickt. Die Antwort: Das sei ein... Toon meer
Bedrijf heeft geantwoord
I ordered my bobble wool rug in the largest size and then later reviewed the company like many others ! I was so scared after seeing the poor reviews. However my experience couldn't have been better.... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
UK’s Largest Beautiful Rugs and Carpets selection is here. Buy Carpets and Rugs Online. We have a plethora of rug styles that match your home decor. Get same day delivery on placing the order before 3pm UK time. We also offer a 14 day return policy for co
Contactgegevens
Zweden
- trendcarpet.co.uk
2,4
Slecht
353 reviews
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No show
I waited for weeks but my rug never came,the company did apologise and I got a refund.
5 maart 2026
Antwoord van Trendcarpet
Hi Mairead,
Thank you for your review.
We apologize for the long wait for your delivery. We’re glad to see that the issue has been resolved and that you’ve received your refund.
Thank you for sharing your experience!
Your Trendcarpet Team
Cant return your items
Don’t even think about returning your item because they don’t have a return portal AND they refuse to respond to your return request via email. A SCAM!
13 februari 2026
Review zonder uitnodiging
Antwoord van Trendcarpet
Hi Leili,
Thank you for your review.
We’re sorry to hear that you weren’t satisfied with your return experience. Please feel free to contact us with your order number, and our customer care team will be happy to assist you with your return.
Thank you for sharing your experience!
Your Trendcarpet Team
Bad quality and no returns accepted
Quality of the rug awful… look dirty and old just weeks in… customer service awful, told me it was general wear even though minimal use and well cared for.
My cream wool bobble rug now looks grey and dirty from fluff piled up
20 september 2025
Antwoord van Trendcarpet
Hi Eva,
Thank you for your review.
We’re sorry to hear that you’re not satisfied with the product or your experience. You are always welcome to contact our customer care team again if you would like us to look into this further.
Thank you for sharing your experience!
Your Trendcarpet Team
Needed to return an item
Needed to return an item. Took 4 weeks for refund to reach my bank. Emailed every week for update. Customer service was ok but began to feel a little concerned at length of time it was taken to process refund. Also charge 10.00 to return item. Should be free to return items.
26 februari 2026
Antwoord van Trendcarpet
Hi Jacquie,
Thank you for your review.
We’re sorry to hear about the delay with your refund and the frustration this caused. We understand your concern regarding the return fee and the time it took to process the refund.
Thank you for sharing your experience!
Your Trendcarpet Team
Will not be ordering again
Rug did not meet my expectations, and arrived much later than the expected delivery date. The company is also based in Sweden which isn’t so obvious when you look at the website. Getting live tracking information was also a nightmare. Very disappointed.
19 februari 2026
Antwoord van Trendcarpet
Hi Tahira,
Thank you for your review.
We’re sorry to hear that the rug didn’t meet your expectations and that the delivery took longer than expected. We apologise for the issues you experienced with tracking updates.
Thank you for sharing your experience!
Your Trendcarpet Team
Nothing like the picture they…
Nothing like the picture they advertised, then charged £9.99 to return and took a month for your money back after fighting for it. I wouldn't recommend
19 februari 2026
Antwoord van Trendcarpet
Hi Helen,
Thank you for your review.
We’re sorry the product didn’t meet your expectations and for the inconvenience with the return and refund process. We can confirm your refund has now been completed.
Thank you for sharing your experience!
Your Trendcarpet Team
Order was cancelled by you as you…
Order was cancelled by you as you didn’t have stock so goods not received however you proceeded to pursue Klarna even with the evidence of cancellation for the money . So no wouldn’t purchase or recommend your company
15 februari 2026
Antwoord van Trendcarpet
Hi Kirsti,
Thank you for your review.
We apologise for the inconvenience regarding the cancelled order and the Klarna invoice. We can confirm that a refund has been processed back to you.
Thank you for sharing your experience!
Your Trendcarpet Team
Don't do it you'll regret it quality…
Don't do it you'll regret it quality not worth the money
14 februari 2026
Antwoord van Trendcarpet
Hi Marcia,
Thank you for sharing your experience!
We're sorry to hear that the items did not meet your expectations. We can see that your return has been handled, and that a refund has been processed.
Thank you for your review!
Your Trendcarpet Team!
Absolutely shocking quality
Absolutely shocking quality, took a month to get this returned and a refund … dont buy from this company
14 februari 2026
Antwoord van Trendcarpet
Hi Jayne,
We're sorry to hear that the product did not meet your expectations, and we understand that is a disappointment. We will take your feedback in consideration, and will look into our return handling process in order to be more efficient.
Thank you for your review!
Your Trendcarpet Team!
Poor experience
I ordered a rug that has been lost in transit. I can appreciate that this happens sometimes but what annoys me is that they do not respond to emails and the phone line is a premium number that puts you on hold but never connects to a person.
*update*
I did eventually receive a full refund.
3 april 2026
Review zonder uitnodiging
Antwoord van Trendcarpet
Hi Samuel,
Thank you for sharing your experience!
We are sorry to hear about the communication error you've experienced. We take your feedback on a serious note, and we will look into this internally for future improvements. We can see that you've been refunded, and if you have further thoughts you're always welcome to reach out to our Customer Care.
Thanks for your review!
Your Trendcarpet Team!
Excellent Return Process
My carpets arrived quickly as per the company dispatch note. They proved to be unsuitable for the positions we had chosen so had to be returned. The returns process was excellent with constant updates being given to me and my query emails being answered immediately. The professional way they dealt with the returns gives me great confidence in using Trend again in the future.
1 februari 2026
No stars for this outfit
No stars for this outfit
If you wish to be ripped off carry on, but you must first realise they are cheats and con merchants, You will be both disappointed with dreadful quality and you will not get your money back. I have been waiting for 50 days now since return of the product and the keep telling me they are awaiting receipt , blaming customs etc etc and we know by their own tracking system that it was back with them on 9th February 2026 Please Leave Alone , Read Reviews and Keep Your Cash , NOTE they are SWEDISH 28/03/2026
27 januari 2026
Antwoord van Trendcarpet
Hello George,
Thank you for your review.
We appreciate you bringing this to our attention. We are sorry to hear about the issues you've experienced with the product quality and the return process. We're looking into this to see how we can improve.
Thank you for your feedback.
Your Trendcarpet Team
Refund too way longer than it should to…
Refund too way longer than it should to process
26 januari 2026
Antwoord van Trendcarpet
Hello Claire ,
Thank you for your review.
We regret the delay processing your refund. We'll investigate to improve our processing times. Thanks for your feedback.
We wish you a lovely day ahead
Your Trendcarpet Team
Great experience
Great experience! The order was delivered quickly and the product was exactly as on the website.
24 januari 2026
I was kept updated on the progress of…
I was kept updated on the progress of my order and delivery, which was very useful.
The date of delivery was as planned and the quality of my purchase items is excellent.
I will definitely purchase again from this company.
24 januari 2026
Disappointed with the quality of the…
Disappointed with the quality of the rug and and having to pay to return a rug that was threadbare in one patch.
23 januari 2026
Antwoord van Trendcarpet
Hello Laura,
Thank you for your review
We regret the rug's quality was not up to standards. Unfortunately, we have not received any documentation about damages to the carpet, otherwise, we can of course waive the return fee in such cases.
We wish you a wonderful day ahead
Your Trendcarpet Team
Great rug and service
The rug was dispatched quickly and came in great packaging. Really pleased with the quality, exactly as described.
19 januari 2026
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