Triodos Bank UK Reviews 795

Knowing that Triodos is using my money for good. They are also helpful when I have a query and consistently care for their customers.

For only £3 per month, I can be sure that I am using the most ethical bank available in the UK. This is really important to me, because where we keep our money is one of the most critical effects we have, on society, environment and the future of the planet.
As a bonus, on the rare occasions when I have needed to contact customer services they have been unhurried and most helpful. The app is easy to use.

Triodos Bank! Awesome Bank! The Best Bank! Amazingly Concious & Ethical! The Correct and True Future of Banking! Yes! Yees! Yeees!

Good to feel that I’m using a company that is caring for the planet with excellent service

Triodos Bank is efficient, trustworthy, ethical and the best place for your money if you want your money supporting good causes. I have had savings account for many years and am very satisfied with their service.

The simplest, most user friendly app I've come across.
And rock solid ethical money decisions at every level.
What's not to like?!

Triodos go above and beyond as bankers. They always consider ethics and the environment and when you need to contact them, they are professional and quick, courteous and knowledgeable. The online banking is also now very quick and intuitive. We have banked with Triodos for over 5 years.

Triodos provides a good banking service and I can feel reassured that my money is being used ethically and is not contributing to planetary breakdown. This bank does everything I need it to whilst looking after the future for my children and grandchildren.

Easy to use banking app, great customer service, good rates, and most of all investing in a better world for my children, instead of the destruction of it. Have now moved all my banking over to Triodos.

Quick and clear response to my question in the app’s chat feature. Overall a positive experience with the app and company so far and a great platform for me to begin investing.

I had a query that was resolved quickly and efficiently by chat message with a real person. It was such a relief to get put directly in touch with a human being, rather than having to go through a chatbot first.

Avoid Triodos Bank at all costs. They blocked my account multiple times without clear explanation, and I noticed money disappearing from my account with no proper accountability. On top of that, they added a CIFAS fraud marker against me without justification. This has made it extremely difficult for me to open a bank account elsewhere.
What’s worse is how unresponsive they are — it took them 3 months to reply to my request to remove the marker, and even then they refused, offering no real reason or evidence. I'm still trying to challenge this, but the lack of transparency and fairness is shocking.
I wouldn’t recommend this bank to anyone. Their actions have had serious consequences on my financial life. Be warned.

Prompt response

Account now closed.
1) Despite confirmation that my cheque book would be printed in a certain format, was not done.
2) Stopped offering overdrafts within weeks of opening - although not in need of one, I thought that is what Banks are for?
3) Promotion of LGBTQ+ in no way should be connected to a Bank. It should be there for all customers, not just for a minority.

Very helpful, timely service. Thank you

There are real people in a call centre in the UK and whether you phone or use the in-app chat they are helpful, knowledgeable and quick to respond.

Efficient and responsive, nice app, and sound ethical basis for banking. I'm very happy with Triodos

Great customer service. Very quick and easy to deal with via the in app messaging.

I've only recently started using the app, which makes managing my account easier than having to log in online every time, and Toni in Customer Services has been very helpful too. Highly recommended.

I switched to Triodos about a year ago wanting to make a more positive impact with my money (which has definitely happened) expecting it to be much like any other bank, but have been very happily surprised at how good banking with Triodos has been aside from the positive impact. Their customer service is excellent, the switch over service was entirely hassle free, I've since begun using several other services (fixed rate savings account and ISA), the app is much more user-friendly than my previous bank (Santander), and I really like their communications with customers, for example tips on how to be more sustainable and stories of the impact that their investments have. I couldn't recommend Triodos enough!