Triodos Bank UK Reviews 795

Consistent excellent customer service from Triodos - speedy, efficient and helpful responses to queries. Highly recommended.

Really helpful staff in the online chat tracked down an email from Triodos which I had lost. It was just a newsletter type thing but had a link in it which I had found interesting and wanted to re-read.

Kind people doing kind things. The helpful assistant was quick to respond and assist me.

I received the help I needed via the chat. Overall, I feel it's brilliant to have an ethical bank,

Helpful and detailed advice about question asked

The way the app works is brilliant. Access to accounts is quick, easy and secure. I needed to cash in an ISA, but I had forgotten my user name and password so I had to 'phone Triodos. There was no delay and the person I spoke to was knowledgeable and helpful. It was suggested that I download the app and doing so enabled me to quickly regain access to my account. I now intend to open a current account.

Really good service, going above and beyond what I'd originally asked for.

Trustpilot less so as it just deleted my longer, more detailed, review after I'd inputted the login code.

Win some, lose some.

Communication is dismissive. I would not recommend they are unfriendly and arrogant.

I wanted to have a more ethical bank with less of a carbon footprint, but without risking my money. Triodos ticked those boxes. They are very transparent about where they invest, the card you receive turned out to be a conversation starter and they have now expanded to have some good bonds/ ISA/ saving accounts interest rates. I have also always managed to get through to them easily when i had a problem, and they are very good at trying to solve a problem. Before going with them, i read some reviews that people's card got declined for online paymentsm but i haven't had that happen. Honestly, for a smaller bank, im impressed and happy and it's been 3 or 4 years.

Very timely and helpful response to on line query. Website easy to use. Trusted bank.

I made the switch from another bank, for ethical reasons, and it’s all gone very smoothly so far. I don’t want to jinx it, but no problems whatsoever. And lots to like about Triodos.
I really like the way the debit card is designed and paperless experience. The mobile app does what is required, with minimal fuss and easy on the eyes.

Awful processes - the opposite of a modern online bank. To make a transfer you have to download, print, sign and post a form. How is that defensible in 2025?! Shame - great ethical and social impact bank, but it lets itself down by being entirely un-customer-centric

A great bank that’s ethical and has brilliant customer care.
When I first joined there was a problem that was causing delay in payment.
I contacted the Triodos team and they had it resolved really quickly.
Highly recommend them.

Initially just had an ISA savings, but have now changed all of my day-to-day banking to Triodos. Their app is super easy to use and I know my money is not aiding polluters and weapons manufacturers!

The app works really well and is intuitive to use. But most importantly it feels like our banking is making a positive impact on the world.

Very prompt response to my query and good explanation. Thank you

Ask a question and get an immediate, helpful and confidential answer. What more can you ask for?

I am extremely pleased with how easy it is to find the information required for my tax return!. Since I also bank with two other banks, I know the difference. Thank you for improving your system.

The only truly ethical bank, which is completely transparent about its investments.
You may a small monthly fee rather than benefit from the bank exploiting vulnerable people with big overdraft charges. You only get customer service in office hours, but it is a helpful and informed human not some AI idiot-bot burning up the planet to spout platitudes.
If all you care about is getting the best deal for yourself, then Triodos isn't for you.

Resolved issue with card payment to USA. Thanks to Toni's help we discovered that there is a security setting to restrict debit card payments to within Europe. Toni advised that this can be changed via the Triodos app and once this was set to 'Worldwide' the payment to the USA went through fine.

The service and support we receive from Triodos is excellent and we have had no regrets since moving to them over two years ago. We would definitely recommend banking with them if you value service, want a user friendly & effective banking app and wish to bank with a bank which has an ethical approach to managing your savings, not knowingly investing in or lending to unethical businesses.