Troll Expeditions Reviews 

Fabulous trip to Katla ice caves with Edgar today. Loads of interesting information and very safety conscious. Eddie is very enthusiastic and entertaining. We had amazing weather which made the trip magic.

Booked a 3-day tour including boat trip. Company didn’t honor the boat trip. Tour operator pulled us out of the line and left my wife and I sitting there even after showing them proof of payment. Company didn’t care, wasn’t apologetic, made no attempt to make it right. Office manager just said sorry, too bad, when called, even after admitting fault. What a terrible company, they managed to ruin our trip to Iceland with their poor planning and lack of care. Book elsewhere! Their reputation clearly doesn’t matter to them.

I booked Troll’s 5-Hour Glacier Adventure because it was marketed as a more immersive, moderately challenging experience that would go deeper into the glacier than the 3-hour option.

10 min after entering the glacier, one participant struggled significantly with the pace, often taking only 10 steps before stopping again.

After 3h, we turned back without reaching features and areas that other groups were able to visit. Several groups also walked past us.
Yes, we got to walk on ice for 5 hours and we got information from the guide.

While safety should always come first, I was disappointed that there appeared to be no process for grouping participants based on ability levels, even though there were opportunities to assess this before and during the hike.

The tour operator’s lack of flexibility when a participant’s ability level significantly affects the experience of the entire group.

As a result, I did not receive the 5-hour glacier experience that was advertised and paid for. If you’re looking for a more demanding or immersive glacier adventure, be aware that your experience will depend heavily your luck as the company only wants to pack their profits.

June 2026

We chose the six-day tour. The customer service was great leading up to the trip as I had many questions. All the breakfasts were great. The tour was very well organized and the vehicle was superior to those of many of the other companies we saw along the way. The tour guide Alex, shared his knowledge of the various sites and made extra stops which added to our enjoyment of the trip. The landscape of the south and east coast was particularity exciting.

Edger, the guide for the ice caves, gave me the support and encouragement I needed to complete the activity. The incredible landscape was explained during the jeep ride to the site.

I knew the glacier hike would be too much for me when I booked the trip. I was able to get to the viewing point which was spectacular.

Iceland itself was beautiful, but unfortunately my experience with one of the guides, Jon, negatively affected the trip.

I felt that guests were treated inconsistently. When I was slightly late due to bathroom issues and retrieving my crampons, the guide reacted with visible irritation and cold looks. However, later when other guests were also late, they were not treated in the same way.

There was also an uncomfortable moment on the bus when my drink rolled slightly to the front lower step area after a turn. It was not spilling or disturbing anyone, but the guide repeatedly told me to “get it now” in a harsh and commanding tone.

After these incidents, I felt anxious and uncomfortable during the rest of the tour, and I no longer felt free to enjoy the stops properly. The scenery was amazing, and another Spanish female guide during the ice cave hiking experience was very kind and professional, but this particular guide’s attitude made the overall experience disappointing.

I rarely leave negative reviews, but this experience honestly shocked me.

We were sent onto a glacier wearing boots that were completely soaked through. Within a very short time, my feet were freezing and wet, which on a glacier is not just uncomfortable — it is a genuine safety issue.

What disappointed me even more than the equipment itself was the company’s reaction afterwards: absolutely no accountability, no serious concern, and no willingness to take responsibility. The attitude was essentially: not our problem.

A company taking people onto glaciers should understand that proper equipment is not optional. If rental boots are wet, damaged, or no longer waterproof, they should not be handed to customers in the first place. This unprofessional experience ended with a kidney infection.

The most frustrating part is that this could have been resolved professionally with a sincere apology and basic customer care. Instead, the entire situation is handled with indifference. They have our money so they don’t care.

I strongly recommend go with another company that does care about people and their safety or at least check all rental gear carefully before leaving.

We went on the Katla Ice Cave tour from Vik. It was the most incredible ice cave experience with Troll with Beda as our tour guide. We arranged to have our wedding ceremony in the ice cave. Beda was absolutely incredible, organising it so we had snaps of time just with us and no other tours, even sorting it so the noisy machines were turned off for our ceremony. He was unbelievably knowledgeable and friendly, really going the extra mile to make it a special experience for us. Extremely talented driver, some of the terrain we were driving across was so rough and at one point the snow meant you couldn't see the track ahead and yet he drove safely and confidently - we would have been terrified if he hadn't have been there! Cannot recommend Troll enough.

There was a significant lack of transparency regarding the difference between the 6-day and 8-day tours. I was told that the 6-day option “covers similar highlights in a more compressed timeframe,” which I found to be misleading. In reality, the final days of the 8-day tour involve a different region of the country, along with a different guide and group. This was never communicated in advance. I only became aware of it after specifically asking, once I noticed that the rest of the group was following a 6-day itinerary. When I requested to cancel upon learning this, my request was refused.

It is unacceptable that such important information is not clearly disclosed at the time of booking, as it prevents travelers from making a fully informed decision.

Guides were knowledgeable and professional. Most of the hotel accommodations were satisfactory, with the exception of the hotel in Akureyri, which was of noticeably poor quality.

And no chasing of Northern Lights. Had to pay for a separate evening tour.

Hice el tour snaefellsnes con esta agencia y fue una experiencia increíblemente sorprendente.
Primero todo fue super ordenado, se cumplió todo el itinerario, el horario fue puntual, y los paisajes preciosos obviamente. Pero la guia Cora fue lo máximo, y es aquí donde me quiero detener, porque considero que tener un buen guía es lo que hace la diferencia entre que el tour sea agradable o memorable, y creo que este tour fue memorable. Es increíble como cambia la experiencia cuando te dan tan bien el contexto de cada lugar al que vas, el saber que no es solo una montaña bonita o una iglesia bonita, hay todo un detalle histórico, en el caso de este tour geológico, que hace que el lugar te envuelva de una manera distinta. Menciono todo esto porque ayer hice el tour golden circle con get your guide y no fue lo mismo y en parte porque el guía probablemente no fue el adecuado. Por esto es que al hacer esta comparativa puedo decir que amé este tour, quedó en mi corazón y lo viví de una manera muy especial, asi que gracias Cora!

Abbiamo fatto recentemente un’escursione con StoGranTour sul ghiacciaio Sólheimajökull con la nostra guida Gabriele ( Gab )

Che dire… bellissima esperienza che ti lascia a bocca aperta … soprattutto con la sua guida , perché si vede che è una persona appassionata di questo , oltre a saperti spiegare molto bene tutti i dettagli e i cambiamenti che stanno avvenendo … in più essendo italiano si ha la comodità per chi non parla la lingua di comprendere benissimo tutto

Consigliatissimo

I went on an 8-day Iceland tour with Troll Expeditions, and it was a disaster. The guide, GODWIN, was rude, disengaged, spoke poor English, and completely negligent about safety. I slipped twice at the first waterfall because he refused to let me put on my rented special hiking shoes on time and only later admitted he had never been there in winter.
Precious daylight hours were wasted on excessive supermarket stops (sometimes 3–5 times/day), while a key waterfall on the itinerary was skipped with weak excuses, even though a parallel Troll group visited it the same day. Almost every photo stop or request were denied. GODWIN also pressured us into unnecessary expenses like spa towels, paying three times the normal price.
When I complained, Troll Expeditions lied and fully backed the guide while ignoring any and all responsibility and accountability, even disregarding a separate complaint from another couple on the same tour.
In short: poor safety, wasted time, misleading claims, and a company that lies to your face and defends its guide instead of customers. Avoid.

The tour was advertised as 3 hours, but it only lasted about 2 hours (from 3:43 to 5:47).
It was not due to weather or safety — the guide simply ended early without explanation.
Our group of 8 felt disappointed, and the company has not responded to multiple messages.

We stayed in Iceland for 12 days. The highlight of the trip was definitely the 8-day small group Ring Road tour provided by Troll Expeditions. What truly set this tour apart was the flexibility built into the itinerary. Icelandic weather can be unpredictable, but our amazing guide John skillfully adapted the schedule to ensure we still saw the best sights safely and comfortably. Thanks to these adjustments, we were able to chase good weather, avoid tourists, and even catch some clear skies for the Northern Lights! On our last day, we even had rainbow saw us off back to the capital.
Every day offered something unforgettable - from dramatic waterfalls, to volcanic landscapes, black sand beaches, and glacial lagoon. I was constantly in awe of Iceland's raw natural beauty. We joined Scottish Highlands tour in 2023. It was a regular tour showed the beautiful landscapes, while the Iceland tour took us into the landscape – we hike, approach waterfalls, and truly experience Iceland up close.
It's not just sightseeing; it's adventure.

Our guide John was knowledgeable, passionate, and full of local insights that made the journey even more meaningful. Whether it was a hidden spot, a detour for better views, or local folklore shared along the way, John’s commitment to making each day special really came through.

This trip gave my friend and I lots of memories (and photos!) We'll treasure for a lifetime.

zero trust,
you have pay everything by yourself even if it problem arises by them not by you. but you are the victim and you have to do everything by yourself.

Just did the 3 hour Katla Volcano Ice Cave tour with Max as our guide. Enjoyed it massively and our guide was very attentive, easy going and provided us a great experience overall.

DISHONEST CANCELLATION FEE charge for a booking that was cancelled within ONE HOUR AFTER BOOKING.
PLSEASE DO NOT BELIEVE THIS COMPANY.
They also have tour fees listed online but when you actually book through their website, the tour cost is higher than what they advertise on front page.
EGREGIOUS BUSINESS PRACTICE AND TO BE AVOIDED.

BEWARE of the fine print!! We had to cancel our tour (more than 24 hours ahead, in accordance with the policy) and we were charged a fee! The cancellation policy says FULL REFUND in one place, and 97% IN ANOTHER PLACE ON THE SAME WEBSITE!! So if you check the box that you read the cancellation policy, you’re agreeing to the one they hide that says 97% refund, NOT the one that is all over the website stating FULL REFUND! I can’t say whether the tour was any good, but I will say we took the same South Iceland tour with Gravel Travel and they were amazing!! If you’re claustrophobic, go with Gravel Travel (through Get Your Guide). Their off-road vehicle is much more spacious and has way more headroom. (We saw customer pictures of Troll’s and we saw their jeep on the trip- it looked pretty tight in there). I gave them 2 stars because they do answer emails pretty quickly.

Firstly, having been provided with a meeting location by your team this was not the correct meeting location. Furthermore, nobody from your company contacted us to inform us about the change in meeting point or came to check the location that was provided to check if people were there. I am confident we were at the correct meeting point due to other guests being with us (also confused) and the fact that when we found the new meeting point the operator acknowledged that they had moved the meeting point.

To add to this when we called the help desk they confirmed that we were in the correct location and stated the operator had just rang to say they were on their way and running late. Luckily another guest was called by your team later and informed that the start point had moved. That was quite lucky as I was not granted that courtesy.

Following the confusion above we moved to the new carpark and I was relieved to see a Tröll minibus. I went over to the minibus and knocked on the window. As a result of this instead of helping your driver started yelling at me. I honestly couldn’t believe that somebody working for a tourist operation was speaking to somebody like that. As a representative of your company it was disgusting.

My experience with Troll Expeditions on the 2 Day Minibus Tour to the South Coast, Jokulsarlon, Blue Ice Cave & Northern Lights was absolutely fantastic!
From the very beginning, the communication was clear and efficient. I received all the important information in advance. The process was simple and smooth.
On the day of the tour, the pick-up was punctual, as promised, starting at 8:00 am. They picked us up from our selected location in Reykjavik, and the driver was friendly and knowledgeable. The mini-bus was comfortable, and it was a smooth journey to the various stunning locations.
The sights we saw were breathtaking! From the dramatic landscapes along the South Coast to the surreal Jokulsarlon Glacier Lagoon and the mesmerizing Blue Ice Cave, every moment was filled with awe. We even had the opportunity to witness the Northern Lights, which was an unforgettable highlight of the trip!
The tour guides were well-prepared, sharing interesting insights along the way. They made sure we had enough time to enjoy each stop, and they were attentive to the group's needs throughout the tour.
Overall, the whole experience exceeded my expectations, and I would highly recommend Troll Expeditions to anyone looking for a well-organized, informative, and memorable tour in Iceland. Thank you for an amazing adventure!

Ice Caves: We are really disappointed with the whole experience

The caves are not beautiful and are full of people. Tons of time to wait. It would be interesting to reassess whether this new cave is a good option

Moreover, I don’t know what’s the role of Angela / Angelica in your organization, but I do think she really needs some guidance / formation

During our trip we made some suggestions on how you could potentially improve as a company, including how to decrease the waiting time on the other hand we said that as guests we would probably prefer smaller / brighter caves (might be interesting to ask other clients)

Her answer was: “everyone complains, at least you are inside a cave” and “just start your own company to test your ideas”

We have paid 300€ supposedly to see something specular and we end up inside a dark cave, waiting a lot to get into each room and with a 0 prepared guide

I hope you can take some action and with the opposite mindset of Angela, improve as a company.