Troll Expeditions Reviews 

BAD EXPERIENCE.
My ONLY BAD MEMORY of Iceland.
I booked a month in advance the Snorkeling in Silfra at a cost of 44000 ISK (300€) for 2 people for my first day in Iceland.
The day of departure for Iceland, the flight was cancelled and I was forced to give up the activities booked for the first day in Iceland (Snorkeling in Silfra in the morning and the Thermal Bath in the evening).
I immediately called the Trolls staff who said NO change of date, NO refund.
I insisted, so the Trolls staff gave me a 50% discount valid only for new bookings: so pay another 22000 ISK for new bookings for 2 people.
And I want to pay 22000 ISK more for Snorkeling in Silfra, unfortunately the discount code MISSEDTROLL50 is not valid, the booking system did not accept the code, it is fake!
Given my experience, I recommend NOT BOOKING THIS TOUR if you are not 100% sure about doing it.
In my relationship with the Troll Expedition staff NO understanding, NO collaboration, NO refund, No proposal.
I paid 44000 ISK (€300) for the only bad memory of my holiday in Iceland, 2 weeks
PS: for the reservation at the Thermal Bath, the staff of the Thermal Bath, including the absence due to force majeure (cancelled flight), immediately proposed to me to choose a new date.

Do not use this company. My wife and I went there last week for a 5 hour expedition tour in the glacier and when we arrived at the site, we were told our names were in the list twice, but not to worry they were going to let their office know there was a double booking error, before we left at the end of the tour we had the same conversation with them and they advised not to worry they had spoken to the office, to just send them an email an explain what happened.
When we arrived back home we checked the credit card statement and yes we were booked twice, we contacted them and that's when their true colors came out, first they tried to treat the issue as we were going to cancel after the date, then they tried saying we had booked thru a travel agent, then that they were not aware of the issue and the people on site don't know anything about bookings, then that they didn't have our money because we used a third party vendor and provided an email for this vendor, so I replied all parties involved and she (Anna) answered removing the third-party vendor , when I answered back asking about it and telling her the best way to resolve the issue was all the parties involved copied in the communications, she denied removing them but kept insisting she didn't had our funds until the end of the month and she can't refund us.
The website for the Islandic tours (third party vendor)replied that they had checked the transaction and it indeed looked like it was booked twice, to quote them exactly:
It appears the booking was made through the widget from Bokun that is integrated on our website. We didn't take any action on this booking, but it seems there was a double booking- the client is indeed booked twice for the same tour.
This seems to be a clear mistake, and in my opinion, it would be fair to offer a refund. However, since we cannot process a refund if you are going to charge us for it, the final decision rest with you.

After this last communication, no further responses from Anna /Troll Expeditions, luckily for us we used American Express and we don't have to wait for Anna to do the fair thing.

UPDATE: After letting them know we had contacted Amex to dispute the transaction and advising we will not be recommending them, we got an email from the owner of the company, saying that he had provided a "FANTASTIC" service (his words not mine) and we were not being fair because this is all our fault and/or the third party-vendor and approved the third party-vendor to refund us. He insists that he has nothing to do with our refund but he approved it (LOL).Approval that we didn't need because Amex reviewed all the information and had already refund us.

I booked a specific whale tour for me and my very elderly father via their Icelandadvice site, but received tickets for another trip. After many emails and telephone contact, I have not had any response except one telephone promise that I would receive a response. I am very disappointed and advise you not to use this provider again.

Unfortunately we had very bad experience with Tröll Expeditions.
On our arrival day we lost my luggage with the shoes I was supposed to wear on the Ice Cave excursion. The trip was planned for the next day at 13.00.
As soon as I found out about the lost suitcase I wrote an email to the company to ask if another pair of boots I had can be fine. This was at 12.50 of the day before the trip. They said absolutely not, and we started an email conversation regarding the possibility to rent a proper pair. As they do not have a rental service at 13.35, I ask to cancel the booking.
They refuse my cancellation request saying that I was out of their 24 hours cancellation policy. We were writing each other for almost an hour!!! How can I join the trip if I don’t have the correct shoes? This is what we are talking about from 12.50!
At this point they wrote me that they checked again, and the local guide said that my shoes was fine and reassured on fact the I can enjoy the trip. At this point I was confused and doubting on their intention. Even more because the weather was very bad, we were in a snowstorm and indeed the next morning we didn’t make on time for the trip even if were 100km far from the meeting point.
I can understand that a company has a cancellation policy, but they can also be more flexible in particular cases like mine. I’m complaining because I lost 300€ asking for a cancellation due an unexpected event and while I was actually on schedule to do so.

My wife and I went out to the Crystal Blue ice caves with the guide Biggi, and it was an amazing experience! Good information, excellent eye for taking photographs of whoever wanted them, and a friendly demeanor the whole time! Don't miss out on this experience!

This was our first trip in Iceland and we really love it, it was amazing time. The glacier hike in Skaftafell it was wonderful and very good experience be side this our driver Alex from Romenia he was very professional, make the group to feel really happy. He was telling us a lot of Saga stories and he was very special and good driver. We high recommended 3 days tour specially when you are going with the family.

Went on numerous tours with Troll, highly recommended - every penny worth!

This was our first trip to Iceland and we truly wanted to make the most of it. Alex Hashu was an amazing guide,polite and very funny. He made the entire experience special and simple so we were able to focus on enjoying this beautiful country.

All good! Trustworthy and nice.