trotpets.com Reviews 855

The bowl set is sturdy and looks great. The set was shipped quickly

After contacting Trot Pets multiple times through email and their website the only ways they allow customers to contact them and sending pictures of my entire damaged order, I am extremely disappointed with their customer service.
I never received a response back. It has been over a week with absolutely no communication, and the damaged box is still sitting on my kitchen table.(which is now going out with the trash tomorrow)
Do not waste your money or your time ordering from this company. Save yourself the frustration and choose a more reliable brand that actually responds to its customers and cares !

Product as described. Did med stans w good and water bowls in olive green with plastic covers. One is the covers was cracked upon arrival. I sent ah email with a picture to customer service. They shipped a replacement cover the next day.

Love the colors, love the bowls but the tray that holds them is not very sturdy for big dogs.

Great product, fast shipping. Love the choice of colors. The mats work great preventing the bowl from sliding across the floor.

Bowls are excellent quality and have helped my dogs to eat slower. I feel reassured that they are safer with eating from these with the stand. I also like that it is not plastic.

fast shipping

Good customer service on my latest purchase.

Overall bowls are appealing and seems to slow down feeding time. There are magnets underneath but my senior eight pound dog still manages to move the bowls. The mat has a groove around the interior perimeter which makes it harder to clean and is annoying when just trying to do a quick wipe. In spite I’d still purchase again. These replaced weather tech feeder which did not offer puzzle bowls.

I’m trying to either get a magnet or do exchange. I have emailed customer service multiple times without a response.

Trotpets definitely took care of handling a broken base with no questions asked. It did take several days (@5) before I heard back.

The product itself is absolutely amazing and so well made. Along with this is the company itself and their team. I was provided some of the best customer service I have ever had and immediately helped with my issue they went above and beyond to fix.

Thanks for making sure the dishes and tray were well made!

Meh. Bamboo came with predrilled holes that did not align with the holes on the legs. Had to rig it up and it was still wobbly. The mat and dog bowls are nice. Hopefully we get refunded for the bamboo stand.

Not as good as the original product I purchased via kickstarter under the old owners, yet it’s $50 more. The water bowl bottom is thin and makes a popping sound when there’s a sudden temperature change to it like when washing with warm water or adding cold water for my dog to drink. I’ll keep this and use it but I would not buy another nor recommend it to others anymore.

I have been trying to contact you for 2 weeks and haven’t had a response. Are you still in business?

Product was damaged upon opening and trying to get an exchange/refund has been impossible. I have contacted the help email several times and the chat as well. I had one response after my first email saying they would look at pictures (which I sent) then they would contact me. It’s been over 2 weeks without a response.

The product is really nice and sturdy, and the order arrived at a reasonable timeframe.

I contacted customer service to return damaged product. I was told I would be contacted by email with the return directions and I have received no email with the return directions.