trotpets.com Reviews 855

Would’ve rated a 10/10 but I have now reached out to this company twice with no response back. Very frustrating.

Do not buy from these THIEVES! Nobody from “Customer Service” will not respond. This BS that somebody replies to these 1 STAR Reviews and comes back and says that you need to respond reply to hello@trotpets and they will respond, is complete and utter BS!!
I returned two products unused for a refund, they will send you a return label, collect the unused products and steal your money. This company is a complete SCAM and horrible to do any reasonable business with! They just don’t and will not respond. Stay away, this is the worst Customer Service you can expect, you’ll have to formalize the complaint/dispute, with your credit card company to retrieve your funds and provide all emails and documentation so they can go after them! Did I mention prior that they are thieves, complete thieves, stay away!!
They are New Jersey’s finest thieves, their day will come, so help me God!

I cannot stress enough how horrible, horrible, horrible, this business is… as well as their terrible unethical business practices are, that they adhere to!! Read all of their “1” STAR Reviews concerning their lack or complete un-responsiveness and you’ll understand!

I purchased two sets from this company. One of the bowls had minor damage and a small stain on the mat. The other set has a warped place mat and the bowl constantly slides around because of it. I emailed trot immediately March 15th and have not heard back still. Even messaged them on instagram. Disappointing to spend $320 on dog bowls for service like this. Will not recommend this company or their products.

I ordered a set when it came the wood was broken asked for a replacement the replacement came and still cracked wood and it doesn’t fit so it wobbles (one leg is higher than the other) poor quality and poor communication. I’ve emailed numerous of times with no response. I’m trying to return the faulty product and can’t. Do not buy.

Product has been great thus far. No issues and shipping was fast and easy. Our dog loves the new setup with water bowl and puzzle bowl. Just enough to slow her down but she still can get all the food!
We will likely order another one for taller dog if taller size available.

I genuinely am obsessed with this brand and the products I purchased. I wanted a slow feeder food bowl that was stainless steal, the magnetic bottom keeping the bowls in place is genius and I love that they are dishwasher safe. The mat makes it looks really sleek.

I love this product and wanted one for my collie mix forever. It is wonderful. Four stars because it is unreasonably expensive. I would love to by another but could barely justify the one even on sale.

Customer service was great! After I ordered the wrong size legs which made the table too high for my dog, they immediately sent me the 3" legs at no additional cost.

great product, quick shipping . My dogs are happy

I loved them they are so beautiful and I love the color I picked the only thing I would say is that when you are putting the stand together 2 of the 4 legs it has when I was done building the stand together 2 of the 4 legs is kind of wobbly but it was still tight but just a little wobbly but other than that the stand turned out great and I'm honestly not too concerned of that part of it because it turned out looking amazing and it actually made my dog eat slower since I was searching for a slow feeder bowl that looked fancy with a stand and a mat and this set caught my attention and I don't regret buying them at all and my dog loved them Thank you so much trot pets these are so beautiful and adorable.

Excellent customer service and quality product. I ordered the tallest feeder in white. When it came, the white mat was warped. I reached out to the company and another one was shipped out that day. Customer service was quick and efficient! I couldn’t get it over how quick shipping wise. I got it two days after buying it.

You guys are fantastic. I’m keeping me informed of my order. I appreciate that because I’ve never ordered clothing that wasn’t new.
Thank you

I love the quality of these dog bowls. The customer service is spot on.

I love the bowls!!! But the colored coating comes off on the bottom, had first set since August

Quality is poor. The mat does not sit flat on the wood table. The table wobbles from side to side. Very overpriced for low quality product. Two stars because the bowls are nice but everything else dissapointed.

Excellent products (puzzle bowls are super high quality, beautiful, and definitely slow the dogs' eating down)! Delivery was also super fast!

Very responsive and patient! Their product is wonderful and my dog is very happy with her new set up!

Went well. Bit expensive but my babies are worth it.
Easy to clean with small brush.

I had an issue with a stand and was sent a replacement. My replacement was sent with no legs (just the top board) and they promptly sent a complete set. Thanks for great customer service!!!

I never received my order due to a shipping issue. When reaching out to get a replacement I never received a response. I’m still waiting….