TG products are always lovely, I am a regular returning customer. My last order disappeared in transit when in the hands of the delivery company, I informed TG who promptly sent out a replacement parc... Toon meer
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I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... Toon meer
Bedrijf heeft geantwoord
True Grace? True classics! Been using them for years. Delivery always prompt and reliable. Truly memorable fragrances - recent converts to the oils - and we’ve become huge fans of their dining candles... Toon meer
Bedrijf heeft geantwoord
Great communication, quick delivery and the diffusers last so long and keep there smell - wonderful product. Just bring back the old patterned bottles - I miss them!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.
Contactgegevens
Roman Way, Crusader Park, BA12 8SP, Warminster, Verenigd Koninkrijk
- enquiries@truegrace.com
- truegrace.co.uk
4,6
Uitstekend
175 reviews
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Efficient service and lovely products
24 september 2024
Antwoord van Truegrace
Thank you for the positive feedback. Glad you like our products.
Super quick delivery and gorgeous…
Super quick delivery and gorgeous products as expected
24 september 2024
Antwoord van Truegrace
Thank you for the positive feedback Marie. Glad you like our products.
Great Purchase
Products are beautiful. I received them in the expected timeframe and they were well packaged.
23 september 2024
Antwoord van Truegrace
Thank you for the positive feedback Josie
Everything from start to finish
Everything from start to finish - very efficient service as usual.
23 september 2024
Antwoord van Truegrace
Thank you for the positive feedback!
Lovely products but stock an issue
Lovely products, good communication and quick delivery. However the products I like the most are always out of stock and I end up having to buy them elsewhere. I would prefer to buy direct from True Grace, but this happens too frequently unfortunately.
30 september 2024
Review zonder uitnodiging
Antwoord van Truegrace
Thank you for the feedback Gill. We have passed your comments on to our stock team and hopefully, we can get back into a better position with our stock levels soon.
Fig hand and body wash
I was kept informed when the product came back into stock.It was sent very and was every bit as good as described.I will be buying again.
22 augustus 2024
Antwoord van Truegrace
Thank you for the positive review. We're glad you liked the Fig wash.
Antwoord van Truegrace
Thank you for the positive feedback
divine and inspiring
27 augustus 2024
Antwoord van Truegrace
Thank you for the lovely feedback, we hope you enjoy your products
very bad customer service
very bad customer service. As everyone else has mentioned great product, but very bad customer service, ignored, product damaged furniture and was told to just wash it off. I was not looking for anything in compensation but an apology would have gone a long way. I will not be using going forward, shame they employ such rude people.
4 september 2024
Review zonder uitnodiging
Antwoord van Truegrace
Hi Dawn, sorry to hear you have had a bad experience with us. We will take this feedback on board and speak to our customer services team.
Just love the smell of our room Defuser…
Just love the smell of our room Defuser x makes me feel so calm and comfy x going nowhere else x
23 augustus 2024
Antwoord van Truegrace
Thank you so much for the positive feedback Helen. Glad you are enjoying your diffuser.
I bought the Black Lily diffuser
I bought the Black Lily diffuser - Beautiful fragrance. touch of luxury. I love the glass bottle. It looks great.
25 juli 2024
Antwoord van Truegrace
Hi Ruth, glad you like our Black lily fragrance. Thank you for the positive feedback.
Antwoord van Truegrace
Thank you for the positive feedback, Deborah.
The best candles Candles retain perfume throughout the…
Candles retain perfume throughout the burn and burn to the bottom.
29 juli 2024
Antwoord van Truegrace
Thank you for the lovely feedback, Anne. Glad you like our candles.
Antwoord van Truegrace
Hi Kirby, glad you like our products. Thank you for the positive feedback
Antwoord van Truegrace
Hi Lindsay, thank you for the positive feedback. Glad you like our fragrances.
Antwoord van Truegrace
Hi Angy, thank you for the positive feedback :-)
Amber diffuser bottle & reeds
Lovely, quality products. Very quick delivery. Lovely company to have purchased from. Will definitely use them again in the future. Thank you TG 😄
24 juli 2024
Antwoord van Truegrace
Hi Donna, thanks so much for the positive review. Glad you like our products!
The true grace Amber diffuser smells…
The true grace Amber diffuser smells lovely.
I wouldn’t recommend the oud hand wash and crème smell is poor and the handcreme doesn’t make a difference.
I wouldn’t recommend it.
12 april 2024
Review zonder uitnodiging
Poor customer service
Great products - but their customer service is dreadful. I emailed about a faulty product - and received no reply, then politely nudged and again, no reply. At best: unhelpful, at worst: plain rude.
14 december 2023
Review zonder uitnodiging
I am rating a recent experience…
I am rating a recent experience which is what the review requests. The True Grace products are absolutely beautiful but the customer service in my recent exchange was incredibly disappointed. I had a large and expensive four wick candle glass bowl crack completely. I was told that the item was no longer available snd that it had been, I would have been sent a replacement. As it wasn’t, I was offered a 10% off my next purchase. Unbelievable! Didn’t even sent a ‘small single wick’ replacement. Very poor.
19 januari 2022
Review zonder uitnodiging
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