truehost.co.ke Reviews 

They stole from me. I paid for domain and hosting and the blocked my accounts after two weeks and refused to release my domain name. Worst hosting ever.

Evans and Zola were very helpful today to ensure I succeeded very patient with the customers.

Very disappointing experience with Truehost. I paid for my domain by bank transfer over three weeks ago and repeatedly contacted billing with the payment reference, but they failed to process the order in time. Over three weeks later, I was told the domain had been bought by someone else.

I lost the domain and contract job because of their delay, and I’m now contacting them almost every day just to get my money refunded. Despite this, they still have not moved forward with the refund.

This level of service is unacceptable. I would strongly caution anyone considering Truehost to think carefully before trusting them with an important domain or payment. I certainly will not be using them ever again and nor should you, their incompetence has lost me a contract job and time in retrieving my funds, Im still going back and forth with them to provide a refund.

Very disappointing experience with Truehost.

I purchased a .COM domain from Truehost and paid through M-Pesa, expecting the domain to be activated promptly after payment.

Instead, I was told to wait up to 24 hours just for a domain activation. This is extremely disappointing, especially when the payment has already been made successfully.

A domain registration should be a straightforward and timely process. Customers should not have to wait unnecessarily after completing payment.

My advice: be very careful before purchasing from Truehost. If you need your domain activated quickly and reliable service after payment, consider other providers.

I hope Truehost improves its payment verification and domain activation process so other customers do not experience the same frustration.

Joseph did help me with the issue i was facing.
Amazing work.

Unauthorized renewal charge

Truehost repeatedly contacted me for months, urging me to renew my domain. Unfortunately, upon registration, I had provided my card details, and they used my card for a subscription renewal without my authorization or consent!!!

I find this extremely concerning. I did not authorize this renewal, yet money was deducted from my account. After the repeated reminders to renew, I certainly did not expect them to use my payment details to process a charge without my approval.

**Please be very careful when providing Truehost with your payment details.** I strongly recommend checking your account and bank statements carefully for any unexpected charges.

I am extremely disappointed with how this situation has been handled and would not recommend trusting them with your payment information based on my experience.

Customer support is superb, especially if you raise a ticket, it is resolved almost immediately. Allow me to give Nickson his flowers for his professionalism and great service.

Quick to respond and solve technical problems.

Joseph served me really well

The support was first and all my issues solved.
Joseph was incredibly helpful.
Great experience.

BUNCH OF JOKERS. ID RATHER THEY CLOSED THEIR SUPPORT. I BET CHEAP IS EXPENSIVE. NO MONTH GOES BY WITHOUT HAVING ISSUES WITH THIS GUYS FROM THEIR END. ONE OF MY DOMAIN HAS 70% UPTIME IN 2 MONTHS, THE OTHER IS ADMINISTRATIVE ISSUES ON RIGHTS, EMAILS NOT WORKING OR SOMETHING IS NOT WORKING SO I THINK AM NOT RENEWING WITH THEM NEXT TIME.

Best customer service and technical support. Served by Nickson who knew the problem and how to solve it ASAP

Not so bad. I have been using truehost dot co.ke for years and it was okay, prompt customer service, fixing any problems, and even this year got a new domain. Only problem lately their cpanel is misbehaving. You are good enough bit why are there issues in the first place? Aim to be the best. Work to make your service perfect so people get value for their money.

Customer support just awesome

I had a really helpful guidance to set up a domain for my business.

⭐⭐⭐⭐⭐

Nickson was incredibly helpful from start to finish. He helped me resolve some SSL and web hosting issues that I had been struggling with and was patient throughout the entire process. What impressed me most was that he didn't just fix the problem, he also shared easy-to-follow video tutorials and PDF guides so I could understand what was being done and refer back to them in the future.

His technical knowledge, quick responses, and willingness to go the extra mile made the whole experience smooth and stress-free. If you're looking for someone who genuinely cares about helping and provides excellent support, I highly recommend Nickson. Thanks again for the outstanding service!

Mr Kimaru thanks for the support you offered. I still thank the full team for the support you offer to your clients. I'm glad 😊