truehost.co.ke Reviews 

Mr Kimaru thanks for the support you offered. I still thank the full team for the support you offer to your clients. I'm glad 😊

Best customer service ever. Nickson

Best Customer Experience

Hopefully it won't change back but now atleast calls on support don't take forever. They are prompt, and most of all helpful for developers like me. Again hopefully things keep this way or improve.

Received great guidance on securing a domain and hosting it.

Was able to resolve my errors without any challenges

This company is not operational. They have delegated all support to AI and things like domanin management updates such as nameservers takes a whole week to be done. As a client you really have no control of your domain. If you are a serious company do not buy domains or host your domains with this company. You will get frustrated. This is a serious review from someone with over 30 domains with this company.

We are in a serious mess.

This company has steadily declined in the quality of its service. Recently, customer support has become extremely disappointing. Their servers experience frequent issues, leading to repeated downtime and reliability concerns.

The most frustrating aspect is their chatbot, which is often unresponsive. In some cases, it can take up to 24 hours to receive a reply, making it ineffective for urgent support. Reaching a human support agent has also become increasingly difficult, leaving customers with little confidence in getting timely assistance.

Based on my recent experience, I'm no longer confident in the company's direction or its ability to provide reliable hosting services. Unless significant improvements are made, I don't see a promising future with Truehost.

I've been using Truehost for quite a number of years now and I've been very happy with their support. My queries have always been answered in a timely manner. Highly recommend them.

Worst customer service ever. Worst technical support in history. Worst products. I purchased a domain and till now it has never worked. Errors everywhere, I tried to contact customer service, they took me up and down without rectification. They even took long to reply. I have bought 2 domains from them and both had issues. Don't waste your money on them. Just look for another hosting providers if you want real help from the customer service and good products.

Great customer service and timely response. Very professional.

Thank you for the help

They are sketchy scammy and completely out of control. They will take your money and seize your domain name with some suspicious reasons. The customer service is unprofessional completely out of touch and useless. I lost almost 3 domains with reason, wait for it "your domain seems to be related to crypto" SCAM, SCAM SCAM

Their website crashes all the time. Tried to create a new DNS record, didn't work. Tried to contact support named Zola. They left me on read. Really frustrating after you have paid for their services. I don't recommend.

Their support team is very fast and capable, I was serviced by a guy called Moses. Thank you Moses for the swift responses.

Very glad with the support given by Mr. felix, very professional, communicative and supportive during the domain transfer and inbox mails migration.

Do not try to use truehost. They are thieves. Immediately you purchase the domain name for another hosting company, they will find a way to deactivate it through labeling it as fraud. They will request unrealistic requirements for reactivation which is impossible to meet, meaning they will keep the money and scam you as simple as that. The domain won't even last for 2hrs, at best 25hrs even without you publishing anything. Keep off these thieves. All my 5 domains I tried with them went to fraud status without even uploading my website.

I won't give them one star because, honestly, some of their products do what they say they will. The domain registration works. The basic hosting setup is straightforward. For a simple, uncomplicated use case, Truehost gets the job done. That part I have no issue with.
But the moment you need actual help, everything falls apart.
My site has been down for close to three weeks now. Three weeks. And it all started with one phone call.
I was on their site looking for a free webhosting option I had used before. Their catalogue is all over the place, products scattered in a way that makes it easy to miss things, so rather than assume it was gone, I called customer care to confirm. The agent told me flat out that no such option existed. I took their word for it and paid for the WebHosting Starter plan for my site.
Then I went back to the site and opened everything up properly this time, clicking through every section. There it was. The free Webhosting Lite tier, listed openly, exactly what I had been looking for.
I called back immediately. Five minutes had not even passed. I asked them to cancel the paid plan and move me to the free tier I had originally wanted. That should have been a ten-minute fix. Instead, that call opened a three-week nightmare that my site is still stuck in.
The cancellation was never properly processed. My account ended up with two active hosting entries for the same domain, and that conflict appears to be what is causing the site error.
The AI support assistant made things worse. I spent two full weeks going back and forth with it. Unless your question is the most basic thing imaginable, it will not help you. It keeps attempting to resolve issues it cannot handle, failing, and then trying the exact same thing again. It never escalated. It never admitted a limitation. It never connected me to someone who could actually act.
I have called multiple times since then. Every single time: "We will call you back." Three weeks later, I am still waiting.
I started out with a reasonably good impression of Truehost. The pricing is fair, and the basic infrastructure holds up. But customer service is where a business shows what it actually is, and what Truehost has shown me is that once your problem goes beyond the FAQ, you are completely on your own.