I made a purchase and realized my shipping address was not correct, I contacted True Sea Moss through their website and received a response almost immediately saying they could fix it. I sent them wha... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Please order at your own risk. This company is sending me products after I've requested them to stop due to me not signing up for a subscription. I've also let them know that financially, I can't affo... Toon meer
Bedrijf heeft geantwoord
Our first order arrived today with one of the jars broken and leaking all over the box. We took photos and spoken with someone who responded quickly and resolved the issue immediately. I was kind of e... Toon meer
Bedrijf heeft geantwoord
This company actually was able to make sea moss tolerable. The fact that it was ready to go was fantastic.Anything with mango tastedGood wasn't fond of sour , but who is. For convenience, this was won... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.
Contactgegevens
210 W ARROW HWY STE E, 91773, Los Angeles, Verenigde Staten
- 8187513882
- business@trueseamoss.com
- trueseamoss.com
4,4
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order
Fast response to email about my order.Customer service was great
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your kind words and we are absolutely delighted that we provided fast response to your email with great customer service! We truly appreciate your support and we would be honored to keep serving you 🌿
A review on the product seamoss
I see the difference in my gut health, when I take a spoon a day I'm filled with a lot of energy I feel good a lot has improved my husband also love it , had sour sop flavor, mango pineapple, strawberry highly recommend if you want to improve any health it has a lot of benefits it helps with a lot
5 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely thrilled that you see the difference in your gut health and feel filled with a lot of energy when taking our product! We are so glad your husband also loves it and we truly appreciate your high recommendation for sour sop, mango pineapple, and strawberry flavors — we would be honored to keep serving you 🌿
Love the product and the prompt…
Love the product and the prompt customer service!!! So happy I found a great seamoss company.
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your lovely feedback and we are absolutely delighted that you love our product and prompt customer service! We are so happy you found a great seamoss company and we truly appreciate your support 🌿
Troubleshooting subscriptions
I was having a little trouble finding my subscription and getting frustrated. I started a customer service chat and True Sea Moss took care of it right away. Even gave me some suggestions that definitely were to my benefit.
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that we took care of your subscription trouble right away and even gave you some beneficial suggestions! We truly appreciate your support and we would be so happy to help you again anytime 🌿
Tastes amazing
Tastes amazing, great products, quality packaging. Only negative is the clarity in print of “subscription” and “savings” i had no idea i entered a monthly subscription when i purchased a 3 month amount. I’m the only Seamoss consumer in my home it’s absolutely no way i could use that much! I’ll definitely be returning to purchase again when my supply runs low though
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for your wonderful feedback and we are absolutely thrilled that you find our products amazing with great taste and quality packaging! We truly appreciate your honest feedback about the clarity of our subscription and savings options - we completely understand your frustration and we will definitely take your suggestion into consideration to make this more clear for our customers. We are so glad you will be returning to purchase again when your supply runs low and we would be absolutely honored to keep serving you 🌿
FOUND A BROKEN JAR FROM MY ORDER
FOUND A BROKEN JAR FROM MY ORDER, VIA CHAT WAS RESOLVED IN A SPEEDY FASHION AND MY REPLACEMENT IS ON THE WAY. GREAT CUSTOMER SUPPORT!
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad we resolved it via chat in a speedy fashion with your replacement on the way! We truly appreciate your kind words about our great customer support and your support 🌿
Amazing products and great customer…
Amazing products and great customer service . Truly a rising star brand , love itttttt 💕
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your lovely feedback and we are absolutely thrilled that you find our products amazing with great customer service! We truly appreciate your kind words about us being a rising star brand and we would be honored to keep serving you 🌿
Had to cancel my order due to shipment…
Had to cancel my order due to shipment to wrong address & it was canceled in quickness. Thank you!
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for your wonderful feedback and we are absolutely delighted that we could cancel your order quickly due to the wrong address! We truly appreciate your support and we would be so happy to help you again anytime 🌿
This is a very early review as I just…
This is a very early review as I just put my first shipped 3 pack of jars on my counter and opened them to find on broke and leaking. They shipped it thru Amazon so that makes total sense. Anyway, immediately I contacted support at SeaMoss and within a couple minutes Alex had already replied! We worked it out to replace the broken bottle ,no questions asked(I did originally supply a couple photos). Very impressed with how fast and customer friendly my response was from Alex. Very solid experience that you don't get a lot these days. I'll be sure to get back here for an actual review of how the product works but so far I'm impressed with this company.
5 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for your wonderful feedback and we are truly sorry about the broken and leaking jar in your first shipment, but we are absolutely thrilled that Alex replied within a couple minutes and worked it out to replace the broken bottle with no questions asked! We truly appreciate your kind words about how fast and customer friendly our response was and we are so impressed that you are impressed with our company - we can't wait to hear your actual review once you try the product and we would be honored to keep serving you 🌿
Their Customer service alone 1000/10
Their Customer service alone 1000/10
I tried this brand because my husband bought it at Sprouts and we LOVED it! Now I’ll buy it directly from here!
5 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your amazing feedback and we are absolutely thrilled that you give our customer service alone 1000/10! We are so glad your husband bought us at Sprouts and you loved it - we would be honored to welcome you back anytime 🌿
customer service
Have not received my items yet due to just ordering so can't review that, but the customer service has been great thus far with ordering and even the team answering questions I had about my order. Can't wait to review my items.
5 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that our customer service has been great so far with answering your questions about your order! We truly appreciate your support and we can't wait for you to review your items once you receive them 🌿
True Sea Moss review
I have been ordering True Sea Moss since Feb of 2026. I found it originally at sprouts but at times the jars were on backorder. So; I decided to order directly. I have only had one jar arrive broken since starting the subscription which the AI support was easy to use in order to request a replacement.
5 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely thrilled that you have been ordering from us since February and found us originally at Sprouts! We are truly sorry about the one broken jar but we are so glad our support made it easy to request a replacement - we truly appreciate your support 🌿
What a great company
What a great company. Fast shipping. One of my jars was busted and they answered right away and didn't take any time to ship out another one. I love companies that keep their customers as a priority to make them happy. The sea moss is delicious also. I will be ordering again. Thank you
5 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that you find us a great company with fast shipping! We are truly sorry about the busted jar but we are so glad we answered right away and shipped out another one without delay — we truly appreciate your kind words about keeping customers a priority and we are so happy you find our sea moss delicious 🌿
OUTSTANDING CUSTOMER SERVICE!!
OUTSTANDING CUSTOMER SERVICE!!!
I placed an order to an old address and requested a delivery change immediately. I sent out an email and True Sea moss responded quickly and changed everything for me. Amazing products & customer service! I love it here! Thank you True Sea Moss
5 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your amazing feedback and we are absolutely thrilled that you experienced outstanding customer service when we changed your old address order quickly! We truly appreciate your kind words about our amazing products and service — we love that you love it here 🌿
I commend the company and their…
I commend the company and their customer service. Although I was unable to use their product (not due to its quality) the way they handle the situation gets 5 stars from me. Thank you Alice!
5 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that you commend our company and customer service! We truly appreciate your 5-star review and we are so glad Alice could help you — we would be honored to welcome you back anytime 🌿
So far, not for me.
I received the seamoss right before leaving for a work trip. I took a bottle with me as I wanted to start immediately. While away and upon returning home I took 2 tbsps of gel straight from the bottle by mouth. I have to be honest the gel makes me gag. It is like having slime in your mouth. I have to say the flavor of the Mango Pineapple is much better than the Raspberry one (which I forced down) but the consistency is not for me. Unfortunately, I haven’t noticed any significant changes or benefits myself. Since I purchased 3 bottles at my initial order, I’m determined to finish them to see what benefits I will experience. I’m not interested in placing another order until I can see the results. I’m half way thru bottle 2 so I’ll come back to update this review once I am half way thru bottle 3.
5 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for sharing your honest experience and we truly appreciate you giving our product a real chance by continuing to use it even though the texture is not for you! We completely understand that the gel consistency can be challenging for some people and we would love to help you find ways to enjoy it more - please reach out to us at support@trueseamoss.com and our team will be happy to share different usage options and delicious recipes that might make it easier for you to take. We truly appreciate your determination to finish your bottles and we hope you start noticing the benefits soon - we can't wait to hear your update once you are halfway through bottle 3 🌿
I needed help with my order and…
I needed help with my order and customer service quickly helped me with my concern. They are a honest company
5 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your kind words and we are absolutely delighted that we quickly helped you with your order concern! We truly appreciate your support and your kind words about us being an honest company 🌿
Superfood is the exact word for this product
My husband only been on the gel for 2 days now he has been a lot of pains from blood pressure pills and he's feeling way better than he did before he took this product so we are going to stick with this forever and ever and ever thank God for true sea moss
3 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for your beautiful feedback and we are absolutely overjoyed that your husband has been feeling way better after just 2 days on our gel! We are so honored that you are sticking with us forever and ever and ever - we truly appreciate your support🌿
Love my seamoss
I've been ordering my 3 jars of seamoss for almost a year now and I love the fact that I can track my order. It comes individually wrapped in cold bags and I love the taste. I also love the quick response I receive when I need to make any changes. Great product and customer support, I will continue to order with this company
4 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely delighted that you have been ordering your 3 jars for almost a year now! We truly appreciate your kind words about our quick responses and great product and customer support - we would be honored to keep serving you 🌿
I just wanted to try this product and…
I just wanted to try this product and ended up with the subscription from hell. I have tried to cancel for two months and keep getting it. They don’t refund and they don’t allow take returns. This company sucks.
4 mei 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for sharing your experience and I am truly sorry to hear about the frustration with canceling your subscription and the charges you have been facing. We completely understand why you would be upset and we want to clarify that we do not accept returns in order to maintain our high quality and safety standards for all of our customers, but we absolutely want to help make your experience better. If you have any questions about the product or need assistance with your subscription, please reach out to us at support@trueseamoss.com and our team will do everything we can to find a solution that works for you. We genuinely appreciate your patience and we hope you will give us the chance to make this right 🌿
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.