I made a purchase and realized my shipping address was not correct, I contacted True Sea Moss through their website and received a response almost immediately saying they could fix it. I sent them wha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Our first order arrived today with one of the jars broken and leaking all over the box. We took photos and spoken with someone who responded quickly and resolved the issue immediately. I was kind of e... Toon meer
Bedrijf heeft geantwoord
Please order at your own risk. This company is sending me products after I've requested them to stop due to me not signing up for a subscription. I've also let them know that financially, I can't affo... Toon meer
Bedrijf heeft geantwoord
This company actually was able to make sea moss tolerable. The fact that it was ready to go was fantastic.Anything with mango tastedGood wasn't fond of sour , but who is. For convenience, this was won... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.
Contactgegevens
210 W ARROW HWY STE E, 91773, Los Angeles, Verenigde Staten
- 8187513882
- business@trueseamoss.com
- trueseamoss.com
4,4
Uitstekend
2K reviews
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I just wanted to try this product and…
I just wanted to try this product and ended up with the subscription from hell. I have tried to cancel for two months and keep getting it. They don’t refund and they don’t allow take returns. This company sucks.
4 mei 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for sharing your experience and I am truly sorry to hear about the frustration with canceling your subscription and the charges you have been facing. We completely understand why you would be upset and we want to clarify that we do not accept returns in order to maintain our high quality and safety standards for all of our customers, but we absolutely want to help make your experience better. If you have any questions about the product or need assistance with your subscription, please reach out to us at support@trueseamoss.com and our team will do everything we can to find a solution that works for you. We genuinely appreciate your patience and we hope you will give us the chance to make this right 🌿
Fantastic products & custom service
Fantastic products & custom service! Highly recommend!
4 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your lovely feedback and we are absolutely thrilled that you find our products and customer service fantastic! We truly appreciate your high recommendation and your support 🌿
Great customer service
Great customer service. I had an issue with my order and received a quick response. Hoping for careful delivery, second time around 🤞🏽
3 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for your wonderful feedback and we are absolutely delighted that you received great customer service with a quick response to your order issue! We truly appreciate your patience and we are hoping for careful delivery for you the second time around as well - we would be honored to keep serving you 🌿
my order came however one of my jars…
my order came however one of my jars was broken when i opened the package submitted the claim by taking a picture and sending it over to the was really easy now just wait to get the replacement thank you for the service it was really easy for me to submit the claim
4 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad submitting the claim was really easy! We truly appreciate your patience and we can't wait for your replacement to arrive 🌿
Customer service
Newer to true sea moss. My second order was missing gummies I purchased. I reached out and they rectified situation very quickly! Comms were great!
4 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your kind words and we are truly sorry about the missing gummies on your second order, but we are so glad we rectified the situation very quickly with great communication! We truly appreciate your support and we would be honored to keep serving you as you continue with True Sea Moss 🌿
Fast responses and clear communication…
Fast responses and clear communication with the customer service team! Truly a VIP experience in handling my situation! I appreciate the good work, keep it up!
4 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that we provided fast responses and clear communication with a truly VIP experience! We truly appreciate your kind words and your support - we will definitely keep up the good work 🌿
Awesome customer experience
I received my ordered timely. I had one broken jar and notified True Sea Moss on a sunday morning. I received feedback within minutes and had a replacement jar ready to be shipped by lunchtime. True Sea Moss customer service is top tier. I will definitely be ordering from them again.
2 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad we provided feedback within minutes on a Sunday morning and had your replacement ready by lunchtime! We truly appreciate your kind words about our top tier customer service and we can't wait to have you order from us again 🌿
They're very helpful and friendly
They're very helpful and friendly. It's a great product!
4 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your lovely feedback and we are absolutely thrilled that you find our team very helpful and friendly while enjoying our great product! We truly appreciate your support and we would be so happy to welcome you back again soon 🌿
I love the taste and the texture i…
I love the taste and the texture i order the 5 immune and the mongo with pineapple i can't wait to try the other flavors
4 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely delighted that you love the taste and texture of our 5 immune and mango with pineapple! We truly appreciate your support and we can't wait for you to try the other flavors 🌿
I still haven't received my order
I still haven't received my order; it seems there is an error with the address, and no one has contacted me to resolve the issue so I can get my product. I did not have a good experience buying this product.
3 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for sharing your experience and we are truly sorry to hear that you still haven't received your order. We completely understand your frustration and we want to help resolve this for you as quickly as possible. Please reach out to us directly at support@trueseamoss.com with your order details and our team will immediately look into the address error and do everything we can to get your product to you. We truly appreciate your patience and we hope you will give us the chance to make this right for you 🌿
1st of all…
1st of all… I would never order my Sea Moss anywhere else!
2nd of all… Customer service 10/10
One of my items was damage during delivery. All I did was submit a picture and a 😢. I was greeted with a “Oh No!” Followed by please prove flavor ruined and confirm delivery address. 5 Minutes top and My replacement is on its way 😍3rd of all… Read # 1 lol
3 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for your absolutely amazing feedback and we are overjoyed that you would never order your sea moss anywhere else with customer service 10/10! We are so glad we could get your replacement on the way in 5 minutes top with a friendly response - we truly appreciate your support and your wonderful sense of humor 🌿
Package arrived broken upon receipt
Package arrived broken upon receipt. Contacted customer service support team and my issues were quickly resolved. The process was seamless and a new replacement has been confirmed for shipment. This is literally what customer service is all about. Greatly appreciate the quick response time and customer satisfaction.
3 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken package, but we are so glad our team quickly resolved the issue with a seamless process and confirmed replacement! We truly appreciate your kind words about what customer service is all about and your support 🌿
The active chat was very helpful
3 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your lovely feedback and we are absolutely delighted that you found our active chat very helpful! We truly appreciate your support and we would be so happy to help you again anytime 🌿
I love the fact that the sea moss can be…
I love the fact they sea moss can be eaten out if the jar and they taste great. My family loves the taste of the mango/pineapple.
30 juli 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely thrilled that you love that our sea moss can be eaten right out of the jar and that your family loves the mango and pineapple flavor! We truly appreciate your support and we would be honored to keep serving your whole family 🌿
True Moss, is there to help you, with anything.
The young lady, I believe her name was Gina, was very helpful, she knew exactly what I was talking about and she solved the issue right away, I didn’t have to repeat myself at all. It was a pleasure dealing with her. Problem solved with no headache.
3 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that Gina was very helpful and knew exactly what you were talking about, solving the issue right away without you having to repeat yourself! We truly appreciate your kind words and we are so glad it was a pleasure dealing with her - we would be honored to keep serving you 🌿
Very amazing product
Very amazing product! Taste is Amazing customer service is awesome as well very helpful
2 juli 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your lovely feedback and we are absolutely delighted that you find our product very amazing with amazing taste and awesome customer service! We truly appreciate your support and we would be so happy to welcome you back again soon 🌿
Exceptional Customer Service
My order came in with 1 jar missing and 2 jars broken. I sent an email to try and have the missing and damaged jars resent. When I checked my email about 2 weeks later, the response I got was that the mailbox was not monitored and I needed to reach out to customer service website. Customer service was very prompt and very helpful! My fulfillment of replacement jars are in process now! Customer service support is AWESOME! Thank you 😁
3 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the missing and broken jars, but we are so glad our prompt and helpful customer service got your replacement fulfillment in process! We truly appreciate your kind words about our support and your patience - we would be honored to keep serving you 🌿
The product is good
The product is good. The electrolyte gummies are delicious. I moved and forgot about my subscription until I received email confirmation for next shipment. I contacted customer service chat and explained that I moved and needed to cancel and asked for a refund. I was refunded immediately. Excellent customer service and a great product as well.
16 juli 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that you find our product good and our electrolyte gummies delicious! We are so glad we could immediately refund you and cancel your subscription after you moved - we truly appreciate your kind words about our excellent customer service and your support 🌿
They won’t cancel subscription
I’m very disappointed in this company. I cancelled both subscriptions last month around the 14th as I knew I was going to be on very limited income going forward due to a failed knee surgery and I’m on disability. Only for you to charge me $35 again. Also as I’m trying to cancel this subscription again I’m not even allowed to actually cancel it. Once I click the final cancellation button. Nothing happens. The page doesn’t move forward the cancellation button actually goes away. Please cancel this subscription asap.
2 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for sharing your concerns and we are truly sorry to hear about your frustration with the cancellation process and the unexpected charge, especially during such a challenging time with your knee surgery and limited income. We completely understand why you would be upset and we want to help resolve this for you as quickly as possible. Please reach out to us directly at support@trueseamoss.com with your order details and our team will immediately cancel your subscription and review your situation to find a fair resolution for you. We truly appreciate your patience and we hope you will give us the chance to make this right 🌿
Soap Sample - They found it for me to buy
I wasn’t able to find a product to add to my order so I started a chat and was immediately helped. Not only did they find the sample soap that I had received as a gift but they added it to my current unfulfilled order so I will get it even sooner! I was so impressed! Thank you!
2 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your amazing feedback and we are absolutely thrilled that we could find the soap sample you received as a gift and add it to your current unfulfilled order so you get it even sooner! We truly appreciate your kind words and your support - we would be so happy to help you again anytime 🌿
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