Trust Business Reviews 249

Thanks — glad it helped.

HI, had a problem with time on my phone handset not updating after start of DST. One message to customer service, received a call back within minutes, change were made at the server end and now its all good. Excellent service the IT/Tech guy.
Prasanjit

prasenjit was very helpfull assistance
he0lped me to set a hand set system and tested incoming and outcoming call

The worker pintu is very very calm and patient and I’m very grateful and I hope this company keeps this employee forever as he is an asset to the workplace, truly kind and supportive and helped me the entire time thank you

Very disappointing experience with Trust Business.

I switched my business broadband from BT after being promised that my monthly bill would match my previous BT bill of around £38-39 per month. Based on those assurances, I agreed to move my service and ended up paying around £160 early termination charges to BT.

After switching:
- monthly invoices increased to £51-58+
- additional charges kept appearing
- CCTV and internet setup issues remained unresolved
- customer support was extremely poor
- I repeatedly chased updates with little or no response

A manager even asked me to send all evidence and billing details through personal WhatsApp, but after sending everything requested, communication mostly stopped.

As a business owner, reliable internet and honest billing are extremely important. Unfortunately this whole experience caused financial loss, stress, wasted time, and disruption to my business.

I strongly recommend that other businesses:
- get every promise in writing
- carefully check all invoices
- fully understand contract terms before switching

I am now pursuing a formal complaint regarding this matter.

I was connecting my WiFi extender in our restaurant, Mr Praveen was very helpful and patiently helped us set the boaster over the phone.
Many thanks

They said engineers will come and install after they didn't respond properly worst service . Unable to get support also

We have got new fiber broadband from this campony and it is very good. Praveen helped us wıth the setup and evrithing is working well. Weare very happy.

Prasenjid was very helpful helping me set up my digital service with legacy phone both phone and Internet service THANK YOU

Was having issues with bandwidth speed and had contacted Praveen. He had me on call walking me through trouble shooting within an hour of contacting. Got the issue resolved. And the rare chances we do call in support, it’s always speedy.

Very good and frendly staff thanks pinti Ghost..

We recently had Trust Business install our new broadband and landline services. While the internet and Wi-Fi were working perfectly right out of the gate, we unfortunately experienced an initial issue where our landline was not connecting.

I am writing this review specifically to highlight the exceptional customer service provided by a representative named Jagdeep Singh. From the moment we reported the issue, Jagdeep took complete ownership of the situation. To ensure we weren't left disconnected, he immediately arranged for our landline calls to be diverted to our mobile phones.

Thanks to his proactive approach and dedication, the landline issue was completely sorted out within just 3 to 4 days of the installation. He went above and beyond to make sure everything was running flawlessly within that first week.

I gladly give Trust Business a 5-star rating for their reliable service, but I give Jagdeep Singh a 10/10 for his outstanding professionalism and helpfulness. Highly recommended!

We had many problems with our previous internet .
However , when we got connected with Praveen and follow his instructions .
We got the FTTP and now the internet is much better and we are very happy with that.

Special thanks to Praveen also thanks to Trust Business .

I had a lovely chat with Pintu over a video call, he helped fix the phone line within 10mins of us contacting them. So far the service has been amazing.

prasenjit is very helpful and solve problem, we received second handset he helped me to set it up thank you highly recommended trust business to everyone.

Pintu was very helpful when called back to sort out no phone or boardband this morning many thanks davey

Pintu was very helpful in solving my problem. My landline number was not coming through to the handset. He was very helpful in resolving the issue.

Internet and phone line were not working and Jagdeep was very helpful. He went through every stage and then with a WhatsApp call got me up and running مشتاق Sharif

Surajit was a great help and very polite, he explained everything to me and helped me get my service running again.

Pintu was very helpful! Appreciate the time he took to answer all my questions!