TrustID Reviews 

TrustID have always been helpful and reliable in terms of our needs as a business and ongoing support, from the sales team to the customer service team, in particular Iwona Pietrasiuk. Iwona is incredibly helpful and quick to respond. We have used TrustID for some time now and will continue to do so.

I don't usually write negative reviews - but have to as this service is a critical link in today's workplace job market - especially in the UK. Because of what I have explained below - I had to resort to medieval methods verify my ID - which is an utter shame given the technological leadership demonstrated by other companies in the UK. What's the purpose of advertising "Validating 16,000 global government IDs" if they cannot validate a Non NFC passport? There are more than 1 billion non NFC passports in use. In the era of highly sophisticated AI, machine learning and image recognition - trust ID still cannot process a Non NFC passport (an Airport terminal machine in a third world country can do that!). The UI for document upload is also from stone age - who keeps printed utility bills and bank statements in 2024? Why can't they have an option for uploading files (PDFs)? Either this service is being run by some school kids or its another sham project to squeeze off government (NHS) funding to Tory cronies. (ps : don't count on me - their iOS App has a grand score of 1.6 stars !)

Proactive customer service team who reached out to me to save money and time. Have to admit that its a first for a company but very much appreciated!

Our Trust ID contact point, Mitch, was exceptionally helpful. Proactive, solution focused, anticipated our needs, highly knowledgeable - the list goes on.

A genuine asset to you team and delighted to give a 5* review.

Very supportive and helped with all my queries.

TrustID by far has been the most effective and helpful tool in reviewing applicants' right to work status. Customer services are always quick to respond, provide detailed explanations and make the whole process a lot more straightforward!

Would highly recommend to any companies or HR departments looking for accurate software to ensure that they are complying with Right to Work legislation.

TrustID team very help full thank you all members

I have had an absolute amazing experience with TrustID from the sales team to the customer service team. They are very efficient with my needs. When I was researching for streamlining RTW checks, I was always recommended to try out TrustID as they would be able to meet to needs I had (which is very true). Definitely recommend it.

Really enjoy this app, very helpful, quick and efficient.

when i had issues downloading my documents, the customer services came in to resolve the issue.
Very efficient

Fantastic customer service. Rachael was fantastic. Calm, informative, explaining each step as we went. Rachael really seemed to care about not just getting it working for us but also proud of the product she supports. Thank you.

So I've spent roughly about 6 hours trying to sort this out over the last 2 weeks. First of all it was the link from Gmail so I had to copy into Chrome to fix it the error, and now the new error is it won't take proof of my address and it keeps failing not even getting it to pop up so I can upload it
what is the surprising in though Is people making out This is the first time they've come across this but they do it as a day job... And again it's failed. What a joke

"Please use your mobile to verify your identity – it’s much faster" - Much faster than refusing to let me do it literally any other way?

Then the button to upload the image of my documents just... doesn't work for 30-60 seconds, and then it does, for no apparent reason.

Then I get sent back to the beginning for, again, no apparent reason.

Then, having laboured to upload my documents, the next "check could not be initialized" - again, with no explanation. Is it my device? My internet connection? My documents? Your servers?

Utterly, infuriatingly useless.

customer service team were very helpful resolving my issues

How to make a simple process extremely difficult and infuriating. Trust ID have the answer. Absolute crap. Avoid like the plague.

Useless system getting no where uploaded every thing and just gets rejected !!! Anyone who needs to use trust I'd for a job run for the hills

I wish I could give minus 50 stars here. I am jobhunting and the agency I wanted to sign up with uses this *&^% product - I can only use a fancy phone (which I don't have) or an Ipad - I tried with the ipad which is not the new generation, it opens the app and then does not photo the ID. 5 attempts now and nought. I was at the agency yesterday and it was not working properly on their fancy ipad either. So I will now go jobhunting where I can submit my proof of ID with some more old fashioned way. This app is atrocious. "User friendly ID check" yeah right!

Poorly thought out IT, probably cobbled together offshore. Cant be doing with these muppets any longer.

pretty poor - doesn't work 99% of time

This app is a nightmare from absolute hell.

I thought that I had found my dream teaching job and was asked by a "Recruitment Specialist" to use it to verify my ID. I tried again and again on THREE separate devices. The saga went on for weeks. There was always an issue with either the passport scan or the selfie. I have so far missed two onboarding courses because I cannot teach until my ID has been verified. All failing, I used the Post Office Easy ID app and it worked the first time round. Unfortunately, the "Recruitment Specialist" is totally insistent on my using TrustID because it does not want to own up and have to explain to my future employer that it uses worthless technology to vet candidates, so I have probably lost my dream job before starting it.

I resigned from a stable and well-paid Civil Service role a month ago to take up this new job. My plans have been wrecked because of an app, which will result in both total heartbreak and very substantial financial loss.