Trutex Reviews 4.273

TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Quick delivery as promised and perfect product for my grandaughter. Very comfortable fit for a slightly tubby child. Well done Trutex

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

The school grey trousers are great. Unfortunately the front stitching comes undone just below the zip. I have had to have 3 pairs out of 5 repaired.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After a recommendation from a friend who had bought from Trutex, I decided to invest in some quality shirts for my son as he started secondary school in September. Being sporty and always on the move,... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kinderkleding
  2. Kledingwinkel
  3. Kledingleverancier
  4. Schoolartikelen
  5. Sportkledingwinkel
  6. Uniformwinkel

Over Trutex

Geschreven door het bedrijf

Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.

Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.

You can be assured that when you're buying uniform from Trutex, you're buying the best!

Trutex

Geschreven door het bedrijf

Uniform they grow out of, not wear out

Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Beautiful well made school uniform…

Beautiful well made school uniform highly recommend

4 augustus 2025
Logo Trutex

Antwoord van Trutex

Hi Jemma

Thank you so much for your lovely feedback! We're delighted to hear you’re happy with the quality of our school uniform. We take great pride in making well-crafted, comfortable garments that last, and it’s wonderful to know they’ve met your expectations. Thanks again for recommending us!

Kind regards

Victoria

Beoordeeld met 5 van de 5 sterren

Would use again.

Easy ordering, good quality and delivered ahead of expectation.

31 oktober 2025
Logo Trutex

Antwoord van Trutex

Hi Lisa

We are delighted to receive your feedback and wanted to say thank you for taking the time to write a review on ordering, quality and service.

Much appreciated.

Sarah

Beoordeeld met 5 van de 5 sterren

Truetex trousers

Ordering simple to understand and delu ery ver quuck

27 oktober 2025
Logo Trutex

Antwoord van Trutex

Hi Mrs. Leggett

Thank you for commenting on your order, and commending our ordering system and service.

Your support is appreciated.

Kind regards

David

Beoordeeld met 5 van de 5 sterren

Excellent quality school wear

Excellent quality school wear
Accurately described
Easy to use website
Excellent value for money
Prompt delivery in sustainable packaging

29 oktober 2025
Logo Trutex

Antwoord van Trutex

Hi Ronald

Thank you so much for your kind words! We're delighted to hear that you're happy with the quality of our school wear, the ease of using our website, and the value for money. It's also great to know the prompt delivery and sustainable packaging made a positive impression.

Your feedback means a lot to us - we’re proud to provide reliable, high-quality schoolwear and service, and it’s wonderful to hear that reflected in your experience.

Thanks again for choosing Trutex!

Kind regards

Elizabeth

Beoordeeld met 5 van de 5 sterren

Swift and efficient

Swift and efficient. Great website and order updates.

29 oktober 2025
Logo Trutex

Antwoord van Trutex

Hi Sharon

Thank you for your review - we are very proud of our website and ease of use. Your feedback is much appreciated.

Kind regards

Elizabeth

Beoordeeld met 2 van de 5 sterren

I wanted to like this company

Order various for size. I kept some shirts and a pair of trousers, returning the rest on sept 8th. Unfortunately I had to chase them for a refund which I eventually got on September 30th. The trousers are ok but the white shirt collars are discoloured after one wear? They have a yellow tinge to them which doesn't come off in the wash. Curious as the other shirts my daughter wears don't have this staining after a single wear. I really wanted to like them as they are UK based, but sadly if I'm let down on the first order I don't tend to order again.

8 september 2025
Review zonder uitnodiging
Logo Trutex

Antwoord van Trutex

Hi

Thank you for taking the time to leave a review. We're really sorry to hear about your experience.

We appreciate your feedback regarding the refund delay and the issue with the white shirt collars. We’d like to investigate this further; if you're happy to share your order number or any additional details please email td@trutex.com and we’ll look into this to see what we can do to make things right.

We’re proud to be a UK-based company and genuinely regret that your first experience didn’t meet expectations. Your comments have been shared with our product and service teams so we can improve going forward.

Thanks again for your honesty — we hope we’ll have the chance to restore your confidence in us.

Kind regards

Pippa

Beoordeeld met 5 van de 5 sterren

Unfortunately just that bit too small…

Unfortunately just that bit too small. Trutex have kindly been in touch so that I may be able to organise a return.

9 oktober 2025
Logo Trutex

Antwoord van Trutex

Hi Kris

Thank you for your feedback. We're sorry to hear the item didn't fit as expected.

Just to clarify, we do accept returns, even if not faulty. Your order is still within the 30 day returns period, so we’d be happy to help resolve this for you.

Please feel free to contact our customer service team at td@trutex.com so we can assist you with a return.

Kind regards

Pippa

Beoordeeld met 5 van de 5 sterren

Great quality products

Great quality products, quick delivery.

8 oktober 2025
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Antwoord van Trutex

Hi Julia

Delighted to hear this - thank you for leaving 5 stars on quality and delivery.

Much appreciated.

David

Beoordeeld met 1 van de 5 sterren

Order came months after being placed…

Order came months after being placed despite being told it would be 2-3 working days.

2 oktober 2025
Logo Trutex

Antwoord van Trutex

Hi Tanya

I have checked your account, and we sent email confirmation on the day you placed your order indicating the new delivery date. We are sorry the item was not available for immediate delivery, but this was dispatched as soon as it was available.

We’re currently reviewing what went wrong in this instance to ensure it doesn’t happen again. Your experience has been shared with the relevant team so we can improve our communication and delivery processes moving forward.

If you need to order from us in the future and you find that the delivery date is not acceptable, please contact our Customer Services at td@trutex.com or via the Live Chat online and we will investigate at that time to see if there is anything we can do.

Apologies again for the delay and thank you for your patience.

Kind regards

Victoria

Beoordeeld met 5 van de 5 sterren

Free refunds and lots of help from the…

Free refunds and lots of help from the team. I ordered the wrong items and they helped me fix ny error. Would recommend.

17 maart 2025
Logo Trutex

Antwoord van Trutex

Hi Irma

Thank you so much for your positive review.

We’re really glad to hear our team was able to help you sort things out quickly and easily. It’s great to know the refund process and support met your expectations.

Kind regards

David

Beoordeeld met 5 van de 5 sterren

Good quality items

13 oktober 2025
Logo Trutex

Antwoord van Trutex

Hi Michelle

Thank you for taking the time to leave Trutex 5 stars on quality.

Kind regards

David

Beoordeeld met 5 van de 5 sterren

Speedy delivery

13 oktober 2025
Logo Trutex

Antwoord van Trutex

Hi Mrs. Whitaker

Great to hear you received your order promptly - thank you for taking the time to leave a review.

Kind regards

Elizabeth

Beoordeeld met 5 van de 5 sterren

Good quality school shirts

I ordered school shirts, very satisfied with the quality.
A very helpful size guide on the website.
Prompt despatch and delivery.

13 oktober 2025
Logo Trutex

Antwoord van Trutex

Hi Sam

Delighted to hear you found our Size Guide pages helpful and that you are happy with the quality and service.

Your feedback is appreciated.

Kind regards

Elizabeth

Beoordeeld met 1 van de 5 sterren
Logo Trutex

Antwoord van Trutex

Hi

Sorry to read your review this morning. I can see that your order was placed on 9th October and dispatched on 10th October, however we had some issues with our courier on this date. We sent an email to all customers who were affected by this explaining what had happened. If you didn't receive this, could you check your junk email folder and let us know if not received so we can update our records.

If you still have not received your order or should you experience any issues like this in the future please do not hesitate to contact us by email to td@trutex.com.

Please accept our sincere apologies for the delay.

Kind regards

Victoria

Beoordeeld met 1 van de 5 sterren

The service was awful

The service was awful.
My son’s school trousers were ordered with an expected date in August. Then got an email to say they would be delayed. The other date came and went with no contact until I emailed to find out was the problem and was then told there was further delay.

25 september 2025
Logo Trutex

Antwoord van Trutex

Hi Cathy

We are so sorry to read this review today. I have had a look at your account and I can see that our Customer Service Team emailed you a second time to advise that the order would be delayed again, which we apologise for. Could you please check your junk email for this communication.

Having said that, we are truly sorry for the delay in delivery, which is not our usual standard.

I hope you were pleased with the quality of the trousers when they did arrive, and if you wish to discuss this further please contact us at td@trutex.com.

Many thanks for your patience.

Kind regards

David

Beoordeeld met 5 van de 5 sterren

Trutex blazer…

I Bought my little grandson a blazer for starting school it was great quality it looked great on him it was well packaged great quality would recommend this company everytime

5 augustus 2025
Logo Trutex

Antwoord van Trutex

Hi Sharon

Thank you for your lovely feedback! Delighted to hear your grandson suits the blazer and that you were impressed with the quality.

Kind regards

Cath

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