Quick delivery as promised and perfect product for my grandaughter. Very comfortable fit for a slightly tubby child. Well done Trutex
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The school grey trousers are great. Unfortunately the front stitching comes undone just below the zip. I have had to have 3 pairs out of 5 repaired.
Bedrijf heeft geantwoord
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Toon meer
Bedrijf heeft geantwoord
After a recommendation from a friend who had bought from Trutex, I decided to invest in some quality shirts for my son as he started secondary school in September. Being sporty and always on the move,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Trutex
Geschreven door het bedrijf
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Geschreven door het bedrijf
- Uniform they grow out of, not wear out
Contactgegevens
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Verenigd Koninkrijk
- 01200 421206
- td@trutex.com
- trutex.com
4,3
Uitstekend
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing quality of uniform- this will…
Amazing quality of uniform- this will be my go to place for uniform now. Also one item was missing from my order which they corrected straight away by sending out next day delivery:)
7 oktober 2025
Antwoord van Trutex
Hi Simone
Thank you so much for your amazing review! We're delighted to hear that you're impressed with the quality of our uniform and that we've become your go-to place - that means a lot to us. We're also really glad we could quickly resolve the missing item with next-day delivery.
Thanks again for your support!
Kind regards
Sarah
Antwoord van Trutex
Hi Ceri
Thank you so much for your 5-star review! We're delighted to hear that you were pleased with both our service and delivery. Your feedback is truly appreciated!
Kind regards
Rebecca
Antwoord van Trutex
Hi Kelly
Thank you so much for your 5-star review! We're delighted to hear you were pleased with the service - your feedback means a lot to us.
Kind regards
David
Shirts quality is amazing
Shirts quality is amazing. Good to wear, easy to clean and iron. The slim fit fits my daughter perfectly.
6 oktober 2025
Antwoord van Trutex
Hi Clair
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our shirts and that the slim fit is a perfect match for your daughter. We take pride in making schoolwear that's both practical and comfortable, so it's great to know it's working well for you.
Thanks again for your support!
Kind regards
David
Antwoord van Trutex
Hi Colin
Thank you for the 5 star review on delivery and quality.
Your feedback is much appreciated.
Regards
Rebecca
What the kids need for cold weather.
What the kids need for cold weather.
Love the material
Will order some more
6 oktober 2025
Antwoord van Trutex
Hi Emma
Thank you for the 5 star review - delighted to hear you will be returning to Trutex for more schoolwear.
Kind regards
Elizabeth
Amazingly well crafted jumper
Amazingly well crafted jumper. Real quality construction which is very hard to find these days at such an affordable price. Superfast despatch and delivery. Top marks from me!
2 oktober 2025
Antwoord van Trutex
Hi Bob
We're delighted to hear that you're impressed with the craftsmanship and quality of the jumper; it's something we take great pride in. It's also fantastic to know that our delivery service met your expectations.
Thanks again for your support.
Kind regards
Elizabeth
Antwoord van Trutex
Hi Clare
Thank you for your kind feedback on price, quality and delivery. We look forward to hearing from you again in the future.
Kind regards
Rebecca
Delivery took forever....
Delivery took forever without helpful updates, so trousers where no longer needed.
2 oktober 2025
Antwoord van Trutex
Hi Hayley
Thank you for your feedback, and we're sorry to hear that your order didn’t arrive when expected.
We’ve looked into the communication sent regarding your order and can confirm that the original estimated delivery date was 6th October. A follow-up email was sent to notify you of an earlier dispatch date of 2nd October. This email was successfully delivered to the address used for your review.
We understand how important timely delivery is, and we’re sorry that the item was no longer needed by the time it arrived. We also noticed that there was no contact made with our customer service team or via live chat - please know that we’re always here to help and resolve any issues as quickly as possible.
If you’d like to discuss this further or need assistance with future orders, please don’t hesitate to reach out to us directly at td@trutex.com
Kind regards
Elizabeth
Terrible service
Terrible service - made order beginning of September. Delivery promised within 1-2 business days. Despite numerous followup emails and calls received nothing more than a month later
9 oktober 2025
Review zonder uitnodiging
Antwoord van Trutex
Hi Anna
We're very sorry to hear about your experience.
We understand how frustrating it must be to place an order and not receive it within the promised timeframe.
Please could you contact our customer service team at td@trutex.com with your order details, and we will look in to what happened.
Thank you again for bringing this to our attention.
Kind regards
Rebecca
Antwoord van Trutex
Excellent feedback - thank you so much.
Kind regards
Elizabeth
Wouldn't buy any other brand for school…
Wouldn't buy any other brand for school wear they wash well don't fade or tear well made quality fabrics stylish and fantastic value
31 juli 2025
Antwoord van Trutex
Hi Susan
Thank you so much for your kind review! We are proud of the durability and quality of our uniforms.
Thanks again for taking the time to leave feedback.
Kind regards
Elizabeth
Slow delivery
I ordered school trousers in July and never received them till the 30th of September. Unfortunately when i did recieve them they were far too small so I have sent them back and hope my refund is speedier than delivery.
2 oktober 2025
Antwoord van Trutex
Hi Allison,
Thank you for your review. We're genuinely sorry to hear about your experience and appreciate you bringing this to our attention.
I’ve looked into your order and can confirm that the school trousers were ordered in mid-August. When the delivery date was updated to September, an email was sent to notify you of the change. That said, we completely understand how frustrating the delay must have been, especially when the item didn’t fit when it did arrive. Please accept our sincere apologies for the inconvenience caused.
To help resolve this quickly, we’ve requested a manual refund to ensure it’s processed as swiftly as possible. You should see the funds returned to your account within the next few days.
If you have any questions or would like an update, please don’t hesitate to reach out to our customer service team at td@trutex.com.
Thank you again for your patience, and we hope to provide a much smoother experience in the future.
Kind regards
Elizabeth
Fabulous service
Ordered school trousers for my granddaughter. Trousers are a lovely fit, comfortable and good quality although I wouldn’t expect anything less from Trutex 🙂
The site was easy to navigate and delivery was quick. All in all a great experience
29 september 2025
Antwoord van Trutex
Hi Michelle
Delighted to hear this and that you and your granddaughter are happy with the fit and quality.
Your continued support is appreciated.
Kind regards
Elizabeth
Antwoord van Trutex
Hi Janny
Thanks so much for your positive feedback - great to hear on all three counts!!
Kind regards
Elizabeth
The clothes aren’t very good quality…
The clothes aren’t very good quality and there were permanent marks on the white polo shirts which we can’t remove. Also; the sizing is off even though I gave exact measurements. They still didn’t fit my son. Won’t be buying again but a huge fuss to return when you have kids.
29 september 2025
Antwoord van Trutex
Hi Rebecca
We’re concerned to hear about the marks on the polo shirts and would like to investigate your order further. I can see from your account, that we have not had any communication from you making us aware of this.
Could you please send photos with your order reference to td@trutex.com as soon as possible and we will replace these shirts - please visit our size guide page at https://www.trutex.com/tips-and-tricks/size-guides.html and send the details along with the photos to the above email address.
We would like to rectify this for you as smoothly as possible.
Kind regards
Elizabeth
Antwoord van Trutex
Hello again Gifty
Thank you so much for your positive feedback.
Kind regards
Elizabeth
Good quality clothing
Good quality clothing - not baggy and 'one-size-fits-all' as some school clothing shops can be. Daughter is very happy indeed. Prompt delivery service too. Definitely recommended!
25 september 2025
Antwoord van Trutex
Hi David
We’re delighted to hear that your daughter is happy with her uniform and that the fit and quality met your expectations. It’s great to know our prompt delivery service helped make things even smoother for you. We really appreciate your recommendation.
Kind regards
Elizabeth
I'm really picky when it comes to…
I'm really picky when it comes to uniforms and pride myself in making sure my daughter goes to school looking respectable.
I have used Trutex quite a few times over the years and decided to use them again this year, they just offer something a little extra. She has polo shirts, PE tops and we had her airtex style shirts for PE from here too and I have to admit I am still blown away by the quality. The thickness of the tops is greet especially walking into autumn / winter and they are the only brand of school clothing they doesn't go out of shape in the wash, when I'm ironing her tops I've noticed they the seam lines are completely spot on each and every time and it's into October now so we've had a good 4 weeks worth of wearing so far.
With my whites I do use non bio and fine they they have so far stayed incredibly white which is perfect and exactly what I need!! I tend to rub a bit of bleach on white tops if they get any pen / dirty marks that are stubborn and do not come out in the first wash.
Overall the quality and customer service are fabulous and in my daughter's Opinion ( the comfort) is second to none and she skips into school every morning very happy with what she is wearing and it's comfort!
2 oktober 2025
Review zonder uitnodiging
Antwoord van Trutex
Hi Charlotte
Thank you so much for your detailed, positive feedback and for your returned custom. We’re delighted to hear that our quality and comfort continue to impress. From the durability of our polo shirts to the crisp seams and lasting whiteness, we’re proud to be part of your school routine.
Thanks again for your support.
Kind regards
Amanda
Top service
High quality clothing at reasonable pricing. Fabulous customer service who answered any queries I had speedy delivery.
6 september 2025
Review zonder uitnodiging
Antwoord van Trutex
Hi Stacey
We're thrilled to hear that you were pleased with the quality of our clothing, pricing, and customer service. It's always our goal to provide a seamless shopping experience, and we're glad we could assist you quickly and efficiently. We truly appreciate your support.
Kind regards.
Elizabeth
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.