I have been writing to them since the 8th September 2026 regarding a light I received as a result of a promotion where i posted a review. I was asked to choose the light and did so. Upon receipt it... Toon meer
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Lees wat reviewers zeggen
Allot of hype, but the reality is these lights need weekly or twice weekly charging. They come on for about 20 seconds and then go off if they don’t detect movement like when your chopping (not partic... Toon meer
First off, these are the best performing motion lights I have bought! Hands down. First bought them for our apartment and then bought several more once we moved into our new house. The illuminateStri... Toon meer
Bedrijf heeft geantwoord
Perfect lights for my new kitchen! They fit nicely under the cabinets with the magnet pads for easy removal for charging. A couple of the magnets came off after a while, but some double-sided tape g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
the home of the best rated LED motion sensored strips. Modern Interior Design, with no complexity. #tryilluminate
Contactgegevens
London, Verenigd Koninkrijk
- support@tryilluminate.co
- tryilluminate.co
3,2
Gemiddeld
489 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 14% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Honestly in love with Illuminate
Honestly in love with Illuminate, their lighting just makes life so much easier and effortless, I mean turning the lights on and off manually, that's so 2000.
Thank you guys! 👊🏽
2 juni 2025
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Idriss,
Your review made our day — thank you! We’re so glad you’re loving the lights and embracing that effortless, smart-home vibe. Totally agree… manual switches? So 2000 😄. Thanks for being part of the Tryilluminate community!
Big thanks from all of us,
The Tryilluminate Team 👊🏽
Expectations Superseded
There’s something about placing an order online expecting one thing & it arrives better than you presumed. Thanks for making my experience one to remember.
2 juni 2025
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Fawaz,
Wow — thank you for such a kind review! We love hearing that your order exceeded expectations. It means a lot to us that we could make your experience memorable, and we're thrilled you were pleasantly surprised. Looking forward to serving you again soon!
Warm regards,
The Tryilluminate Team
Highly recommend
Highly recommend, does exactly what it says it does, and customer service was good!
5 juni 2025
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Mohiman,
Thank you so much for the recommendation! We’re glad to hear everything worked just as promised and that our customer service left a positive impression. It’s always our goal to deliver both quality and care. We appreciate your support!
All the best,
The Tryilluminate Team
Brilliant products
Brilliant products, kitchen looks amazing. Can’t recommend more.
2 juni 2025
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi HA,
Thanks so much for the glowing review! We’re thrilled to hear your kitchen is looking amazing — it’s incredible what the right lighting can do. Your recommendation truly means the world to us.
Warmly,
The Tryilluminate Team
great product fast shipping
1 april 2025
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Jay,
Thanks for the great feedback! We're glad you loved the product and that it got to you quickly. We appreciate your support and hope to light up your space again soon!
Best,
The Tryilluminate Team
Installed Tryilluminate motion sensor…
Installed Tryilluminate motion sensor lights last week—super easy setup! They light up my hallway perfectly and add a nice touch to my home at night
2 juni 2025
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Eisa,
Thanks so much for the wonderful review! We're happy to hear the motion sensor lights were easy to install and are lighting up your hallway just the way you hoped. It’s great to know they’ve added that perfect nighttime touch to your home. Enjoy the glow!
All the best,
The Tryilluminate Team
Great experience
Great experience, order arrived on time and was exactly what I expected! Thank you!!!
4 juni 2025
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Lurtz,
Thank you for the kind words! We’re so glad your order arrived right on time and met your expectations perfectly. It means a lot to us that you had a great experience — thank you for choosing Tryilluminate!
Warm regards,
The Tryilluminate Team
Great product great company
Have ordered multiple lights from illuminate for two homes. The products are great, work/look as they appear.
Best part is customer service. Recently had a very minor issue and Anna w customer service resolved it by going beyond my expectations. Real help from a person via email.
21 februari 2025
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Deona,
Thank you so much for your continued support — we’re truly honored to light up not just one, but two of your homes! We're especially happy to hear that Anna was able to assist you and make the experience even better. We believe real help from real people makes all the difference, and it’s wonderful to know that came through. Thanks again for trusting Tryilluminate!
Warm wishes,
The Tryilluminate Team
Good products and great customer…
Good products and great customer experience. They have immediately supported me with a small issue I had.
22 januari 2025
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Dovile,
Thank you for the kind words! We’re so glad to hear you’re happy with both the lights and the support you received. Resolving any issues quickly is something we take seriously, and we're always here to help. Thanks for choosing Tryilluminate!
All the best,
The Tryilluminate Team
RECEIVED NOTHING!
I ordered three lights=$249.10 on 12/3/24. NEVER received a confirmation email. Have emailed four times and no reply. Still no lights!
UPDATE-I received my lights on 1/30/25. Never did get a reply from any of the emails and texts I sent.
2 december 2024
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Tracey,
We’re really sorry for the delay and, most importantly, for the lack of communication along the way. That’s not the experience we want anyone to have, and we completely understand your frustration. While we're glad your lights finally arrived, we know we missed the mark when it came to keeping you informed.
Thank you for your patience, and for still giving the product a chance. We’re actively working on improving both our response times and our order confirmation system so this doesn’t happen again. If there’s anything we can do to make this right, please feel free to reach out again — we’re here to help.
Sincerely,
The Tryilluminate Team
Extremely weird experience with this…
Extremely weird experience with this company.
First off, they are based in China, which they don’t mention anywhere. So your order takes a fair bit longer than you initially think it will.
My order arrived after 2 weeks and was missing half of it (three halo lights). When I messaged about the missing items, I was given a 5% refund as an apology and told they would be sent as soon as possible.
Two weeks later on 1 December (after emailing to ask what was happening with my order) I received an email saying this, “I can confirm all three of your halo lights are en route to you and were shipped out beginning of this week.”.
Then, on the 15th, I emailed again as I had no tracking information and hadn’t received the lights. I was immediately refunded for them without explanation.
I have since been in touch to ask if they were actually sent and was told that there was no stock - though they are still selling the halo lights on their website with no mention of stock issues.
Really odd to be lied to about it all and overall not a great experience. Though the lights I actually did receive are decent quality. I would recommend you look elsewhere though, I certainly wouldn’t order with them again.
6 november 2024
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Greg,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s clear we fell short of delivering the smooth and transparent service you expected — and deserve.
While we’re glad the lights you did receive met your expectations in quality, we sincerely apologize for the delay, communication gaps, and confusion around your missing items. There’s no excuse for any misleading updates, and we’re actively reviewing how this was handled to ensure better clarity and consistency going forward.
Regarding stock and shipping: we do ship globally and work with international fulfillment partners — something we’re now working to make clearer on our site to avoid future confusion.
We appreciate your honest feedback, even if it's tough to hear. It helps us improve. If you’re open to it, we’d love the chance to make things right — please feel free to reach out directly at [support@tryilluminate.co].
Sincerely,
The Tryilluminate Team
Purchased some home decor lights…
Purchased some home decor lights recently and they have been perfect! Delivery was spot on and the actual products have been nothing but amazing, would highly recommend and will most definitely be shopping for some more soon!
31 december 2024
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi RR,
Thank you so much for the fantastic review! We’re thrilled to hear you’re loving your home decor lights and that delivery was right on point. It means a lot to know you'd recommend us — and we can’t wait to help light up more of your space again soon!
All the best,
The Tryilluminate Team
Good quality items
Good quality items, good communication and acceptable delievery lead times. Really happy with my purchase, the lighting makes such a difference to the space, would definitely recommend. Purchased a cool light for my study/office and also a warm light for the bathroom to automatically turn on when you get up during the night; doesn't blind you, but allows you to see.
25 november 2024
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Joe,
Thanks so much for the thoughtful review! We're really glad to hear you're happy with both the products and the service. It’s great to know the lighting has made a noticeable difference — especially your setup with the warm bathroom light for nighttime use. That’s exactly the kind of smart, comfortable lighting we love to see! Appreciate the recommendation and hope to light up more of your spaces soon.
Warm regards,
The Tryilluminate Team
Woooww...Really Nice🙏
22 december 2024
Review zonder uitnodiging
I recently discovered Tryilluminate
I recently discovered Tryilluminate, and it has been a game-changer for my home decor! Their lighting collection is stunning, offering everything from elegant chandeliers to modern table lamps. The quality is excellent, and the prices are reasonable. The website is easy to navigate, and I loved the detailed product descriptions and images, which helped me make confident choices. Shipping was fast, and the products arrived in perfect condition. I’m thrilled with how their lights have transformed my space. Highly recommended for anyone looking to add style and warmth to their home!
22 december 2024
Review zonder uitnodiging
Antwoord van Tryilluminate
Thank you for sharing your experience with us! We are so happy to hear that we met your expectations and more!
Great option for intermittent light!
Been buying these lights for a few years now. I had them on the stairs so that older members of the family could see their way at night safely when all main lights were off. They switch on and stay on for about 15sec after motion has stopped. Now bought to light up cupboards. Great product!
22 december 2024
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Peirre,
Thank you so much for your continued support over the years! We love hearing how our lights have helped make your home safer and more functional — especially for your family. Using them on the stairs and now in cupboards is such a smart way to get the most out of them. We're proud to be part of your home lighting solutions, and we truly appreciate your kind words!
All the best,
The Tryilluminate Team
Amazing
Amazing. The lamp I ordered was great as expected and does the job in lighting up my room. Would defo recommend!
1 november 2024
Review zonder uitnodiging
Antwoord van Tryilluminate
Thank you for sharing your feedback with us!
Great product
Great product. No issues with accessibility on website
31 oktober 2024
Review zonder uitnodiging
Honestly best purchase I’ve made this…
Honestly best purchase I’ve made this year !! Definitely will be buying more from here !!
30 oktober 2024
Review zonder uitnodiging
I have been following up on my order…
I have been following up on my order several times and the email provided keeps bouncing back, Instagram comms have no response. I will be lodging a formal complaint as this doesn't in any way for abide to your consumer laws and false direction in relation to support. I need my refund in full for my items.
15 augustus 2024
Review zonder uitnodiging
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