Tryilluminate Reviews 

Ordered a light strip from them February 20, 2024.

The light strip looks good, was easy to install, and worked well....until it needed to be charged.

It didn't accept a charge at all. Some of these strips I've used can be sensitive to how they are plugged in so I tried a dozen different ways of orienting the light and the plug. I tried different cables, different chargers.

It's definitely the light.

I've tried to reach out to them for support several times. They're email is no longer in use, the message center on their website no longer works. I just get automatic replies that the email address isn't available.

I've reached out on Facebook and on Instagram.

Nothing.

This company is a scam.

DO NOT BUY FROM THEM!

Still waiting on ORDER# 41627 to be sent or a refund to be paid

Bunch of scam artists and their replies on here are fake

I recently visited illuminate light’s website and purchased a light, and I must say, I'm thoroughly impressed. The light I bought not only exceeded my expectations in brightness but also added a beautiful ambiance to my space. What truly stood out to me was the reasonable pricing. Illuminate lights offers high-quality products at prices that won't break the bank. The staff were also incredibly helpful and knowledgeable, making the shopping experience enjoyable. Overall, I highly recommend illuminate lights for anyone in search of quality lighting solutions at affordable prices.

I placed an online order on the 24th November and paid immediately, several hours later I received an e-mail advising that they had 'sold out' of the item and would be unable to provide it. Despite many e-mials to their Customer Service Department and the re-supplying of my Bank Details I am still waiting for a refund..thats 3 months.

Quick delivery & seamless transaction.

I didn’t receive the product I purchased. Was told I would get a refund but PayPal said the refund wasn’t sent to them.
I wouldn’t trust this company at all.
They actually asked me for my bank details to process a refund that way as they were having trig or with their account ring system. AS IF. I didn’t pass on that information of course and despite several emails I didn’t hear from them again. So, I lost my money.

Over the years I’ve found dealing with illuminate with both products and service to be trustworthy. Even when something does go wrong they have proved to be a worthwhile company to deal with and sort the issue out.

I bought this light 2 weeks ago and is not working properly . The intensity of the light is really low even after a complete recharge

This Company does not exist - they take your money & never send order. When I emailed them regarding the order I got a we are sorry for the delay at this time, then when I asked for Shipping details they sent details for a shipping docket in 2019, which had nothing to do with my order, then you cannot contact the shipping company because they are some Asian shipping company...it's all lies -
If your Occupational Therapist recommends making a purchase from this Company - DEFFINATELY SAY NO.

I have been waiting for my order for nearly 7 months now. Repeated emails from them saying they will ship again. Really disappointed. So dishonest. Avoid like the plague.

Still committing fraud and lying to its customers.Amazed this scam is still ongoing...

I ordered these lights due to the cost of electric being expensive. I find them very handy as they turn on as you pass them. Let's you keep all the usual lights off. Brightness is great too.

Don’t bother. Ordered in August 2023 - now end of December. Have assured me that the product was shipped TWICE. Have never received. Now not responding to emails.

Good product from past experience but this time first they cancelled my order then a week later said they had more so I ordered again. Tracked it all the way to a suburb of Toronto then it suddenly showed up as delivered in UK. Needless to say I never received it. Have now written to co. Three times about this issue with no response they’ve ruined Xmas as the shippment contained a number of Xmas presents

I recently brought two of the spectrum floor lamps for my living room. I love the sleek design. Creates such a beautiful ambiance which I can easily set or change via the app.
Overall, great quality!

Fantastic service, great quality lights and quick delivery 🚚 would recommend!

First time buying from this company and have no complaints. I was in need of a lamp for the living room as the last one broke. The one I ordered (Luna lamp) was a complete upgrade from the last one as it feels more high end with a great price point. All in all had a good experience and would recommend.

As with the previous reviews: Order never arrived. Do not order there under any circumstances.

I have posted here about this company before. Here’s an update on what’s happening now. I ordered from them back in the summer, months ago now, and never received my order though they took my money. They are difficult to contact but I had a few email exchanges with them. They sent apologetic messages, assuring me each time that my order would arrive imminently. On this site they complained I hadn’t given them the order number, I absolutely had on numerous occasions. Astonishingly, despite the fact they are clearly a scam company and have stolen my money, they have started to send me advertising emails trying to get me to order more products from them!! The mind boggles. Just to 100% confirm to everyone - this is a scam. They will take your money and you’ll never see your order.

EDIT - They have asked for my order number in their reply to this review. I have given it to them multiple times, but just so we’re all absolutely clear this is a scam I’ll post it here too. My order number was 41625, order placed 31/07/23.

EDIT - Sooooo, do you wanna respond yet??? I’ve given you the order number. You’ve had my details for months. Nothing from your end. Do we need to provide any more evidence that you are a criminal enterprise??