Tryilluminate Reviews 

Ordered lights on the 22nd of June. After over 5 week, still no lights. Made repeat requests for a refund (4 times) but all ignored. Have pretty much ignored all my communications. They have even blocked me on Instagram so I can’t either write a poor review or request a refund. They have taken over £100 from me with no product to show for it so essential what they have done is tantamount to theft. Customer service is the poorest I have ever experienced from any company. General replies from them appear to be automated. When they do ask for your order number so they can ‘investigate’ nothing ever happens. Just radio silence. I would urge everyone to approach or order from this company with great great caution. In fact, I would urge people wanting wireless lights to source a different company altogether.

Order 41458

Product ordered on 15 April. Finally delivered on 17 July. Over three months of patient waiting and most of my requests for a delivery status answered by a bot offering the same shallow words of apology. Baffling how something takes this long to be delivered but the product itself is good (hence two stars vs one) Just spoilt by an awful buying experience.

DO NOT ORDER FROM HERE - still nothing received AFTER MORE THAN 6 WEEKS. NO UPDATES except standard template response first time I queried - Nothing since. I guess I am going to have to SUCK UP the £80 loss but please do not order unless you can afford to LOSE YOUR MONEY. Shame because the lights I have received in the past are good and exactly what I wanted.

Ordered on 27th April, and still no product. 🤷🏻‍♀️ Their Customer Service leaves a lot to be desired, not transparent or honest. Their emails are predominately template responses, and they don't answer critical questions. All follow-up emails have been initiated by me and not the company explaining ongoing delays in their stock availability, tracking information and/or delivery. I've also requested a full refund multiple times, and they won't respond to it. They have left me out of pocket and with no product to show for it. Instead, they make promises they have no intention of keeping which further delays the process. I simply want a full refund so I can't take my business elsewhere or alternatively, I will have to file an official complaint via the appropriate authorities as this is starting to feel and look like an actual scam!

I ordered some lights in April and now end of June they still haven’t arrived. I keep being told that they will be with me in xx days and they will keep me updated but I am now worried that this is a tactic and it’s a scam. I would avoid using this company.

Thank you for replacing my strip lights that I had difficulty in charging up even though I had them for 2 years. Great service!

Provided you with my order number as per your request & still heard nothing positive back from you!

I absolutely love the illuminate products, the light from solar outdoor lights has changed my backyard they are surprisingly bright and different lighting mode and a motion sensor that's quite sensitive all round great product 😀 the customer service is quick and efficient amazing service 100 percent recommend

Order took over a month to arrive without any proactive communication from them. I always had to asked via emails.
Seems like a legit company but products are sent from China/Asia. Product itself is very average, cheap, not at all worth the price on the website.
Even the brightness is not as mentioned on website. We have bought a cheaper lamp with same brightness and try illuminate just has worse brightness!
The problem here is getting a refund and return.
They do not accept that we are not satisfied and description does not match! This product is way too expensive for what it is actually worth! For Return I need to pay by myself to ENGLAND! Thanks to Brexit, this is as expansive as the product itself!
I DO NOT RECOMMEND!
Get a cheaper one, they’ll do!

Order took over a month to arrive with very little communication. When the order eventually did arrive one of them was broken. Sent proof via photos but customer service refusing to believe it and wasting time by just asking for further photos to the point I’ve given up. For what it’s worth the one light that did arrive unbroken is very good!

Over a month later and still no lamp…. Same story as the others - no tracking info and constantly told it’ll be another 4-7 days.

Their site gives you the impression they ship locally - this is NOT the case. It’s a scam - avoid!!!

Just what I needed for under shelf lighting in the kitchen.

Updated review - my previous review from 5 May stated the item was not received after a month (ordered on 2 April) and I had not received the requested tracking information. I then finally received the information approx 2hrs after I sent a further email asking them to cancel my order and reimburse me if it had not been sent - and I finally received my item today (May 10). Items are in working order, but I would not order again given the length of time and amount of chasing I had to do to get it.

Just a quick note to say thank you for your prompt and generous response to my request. I needed to move one of my lights and damaged the lamp holder, contacted the company, their response was to send me the whole unit free of charge. Other companies should take note, well done and many thanks.ps I have 4 lights all working fine.

The Illuminate strip were ideal for our wardrobes and drinks cabinet. Customer service was good too.

Great lights for under our kitchen cabinets. Unfortunately, I’m going a little crackers constantly recharging them. Estimate 4 days between charges.

Be aware that the 30cm lights have a different sensor to the 20cm and 50cm models. The latter will activate even in reasonably bright ambient light - so they are good for adding extra light to kitchen worktops. The 30cm will only activate in genuinely dark surroundings so they are no good for adding a little extra light. To illuminateCo's credit, they sent me extra 20cm lights when I pointed out the issue (as others have noted, they required a video demonstrating the problem).

Edit in response to illuminateCo's reply: I have already sent the videos to your operative Klea, and they have already sent me a replacement 20cm light, which I am grateful for.

Several of my lights stopped working. I sent an email and within 48 hrs. I was contacted and told replacements were on the way. They made the process so easy. They stand by their lifetime warranty.

Would not process a return for non-functional item without creating a video and sending it in.

These people are scammers

I would very much discourage anybody from buying from this company. The customer service is an appalling joke, the website does not make it clear where the items are shipped from and what their lead time is, and their returns system is an out-and-out scam.

After having seen some recommendations for this company, I decided to try some of their under-cabinet lights. They were expensive, some similar ones are sold on e-Bay, and they didn't promise anything more special than other similar products on the market, but I thought I'd give them a try and see what all the fuss was about.

A week after placing my order, I asked their customer service to cancel my order, as I needed my items more quickly than they seemed to be able to deliver even though I'd paid extra for express shipping, but was told that my order couldn't be cancelled as it'd been sent to their shipping partner. This was untrue, however, and I had to chase their customer service three times after that because I paid for express shipping, but no shipping had happened even after three weeks since placing my order; their customer service only apologised without offering a solution and dodged my specific questions about when I'd get my order by saying they were working as hard as they can to ship it out, repeatedly failing to mention any timeframes.

After that, I did some investigating online, only to find they're an Asian company purporting to be a western company, meaning the very short order turnaround time they promise on their website for U.K. orders is untenable in the first place.

After 6-7 weeks, I finally received my order, but got in touch with them in order to return it straight away because I bought the same items elsewhere (I'll get into that shortly...). I was given instructions for the return, told to send it to an address in London where their 'independent shipping partner' would send the goods back to their undisclosed business address (in China, I think). I did this, only to find my return cannot be delivered to the address I was given because nobody is at the address. I've emailed the customer service twice to ask about this, but nobody has replied yet, even though it's been over a week.

I'd like to add I got a similar product from e-Bay whilst I was waiting for my order to be delivered by illuminateCo. This turned out to be the same manufacturer, exactly the same model as the illuminateCo item, and for a third of the price. This clearly adds to how much of a scam this company and their products are. I'm now getting in touch with the bank to report this company and try to get the credit card charge reversed. Shame on you illuminateCo!