Tryilluminate Reviews 

489
•
TrustScore 3 uit 5

3,2

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I have been writing to them since the 8th September 2026 regarding a light I received as a result of a promotion where i posted a review. I was asked to choose the light and did so. Upon receipt it... Toon meer

Beoordeeld met 2 van de 5 sterren

Allot of hype, but the reality is these lights need weekly or twice weekly charging. They come on for about 20 seconds and then go off if they don’t detect movement like when your chopping (not partic... Toon meer

Beoordeeld met 5 van de 5 sterren

First off, these are the best performing motion lights I have bought! Hands down. First bought them for our apartment and then bought several more once we moved into our new house. The illuminateStri... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Perfect lights for my new kitchen! They fit nicely under the cabinets with the magnet pads for easy removal for charging. A couple of the magnets came off after a while, but some double-sided tape g... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Lampenwinkel

Geschreven door het bedrijf

the home of the best rated LED motion sensored strips. Modern Interior Design, with no complexity. #tryilluminate


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

489 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 14% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,2

Alle reviews

(489)

35 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very easy to install

Very easy to install, plus the battery in each light, once fully charged, lasts a reasonable time before recharging.

2 januari 2023
Logo Tryilluminate

Antwoord van Tryilluminate

Thanks for your time leaving us a positive review! WE will continue to be better!

Beoordeeld met 5 van de 5 sterren

This is a fantastic company

This is a fantastic company. There is great customer support from beginning to end. Jillian was very informed and goes the xtra mike for the customer. The lights are fantastic and look really good. Thanks
Jillian for your time.

24 maart 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Wow! This will definitely draw a smile on Jillian seeing your glowing praise! Glad that you are happy with our products and service. We will continue to be better!

Beoordeeld met 5 van de 5 sterren

Great customer service!

I was unhappy with the initial product I received, the “bottom of the line” version of strip lights. But illuminate’s customer service rep, Jillian, was fantastic and helped me get some lights I am now very happy with. Thank you, Jillian!!!!!

9 januari 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Thanks for the 5 stars! We are happy that your concern was addressed! Your feedback was shared to the team and Jillian was ecstatic of your kind words! We really appreciate it.

Beoordeeld met 4 van de 5 sterren

I lOVE the under cabinet lights

I lOVE the under cabinet lights! It’s exactly what we needed in our kitchen. We use the motion sensor and it is perfect. I was having to recharge them every couple days though. I talked to customer support and they have been very helpful.

21 maart 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Hi Lisa! Glad that you are happy with how the products works! We are continuously trying to improve the battery life of the light, thanks for the thoughts!

Beoordeeld met 5 van de 5 sterren

Luminaire beau et de qualité

Je suis très contente de mon luminaire.Livraison un peu longue mais cela valait la peine d’attendre.
Cela correspond à mes attentes, éclairer mon petit espace cuisine sans travaux. Installation rapide .Produit beau et de qualité.

19 maart 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Merci beaucoup pour vos commentaires positifs! Nous sommes heureux de vous avoir comme client et de voir que vous appréciez les lumières !

Cela nous rend incroyablement heureux de savoir que nous avons pu vous aider à réaliser le look de votre cuisine. Nous continuerons à travailler dur pour vous offrir une excellente expérience

Beoordeeld met 5 van de 5 sterren

I made a mistake in my order and ended…

I made a mistake in my order and ended up ordering twice. I decided to keep both orders and thought I qualified for the 15% for ordering more than 4 lights. When it was explained to me that I ordered two of one style and one of the other I realized I made a second mistake on my original order. Since the lights had not shipped they were able to correct my mistake and now I have 4 new lights coming to go along with the 6 I already have. We love the lights, over time we have figured out the charging schedule and we love the customer service. Great company to deal with.

14 maart 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

We really appreciate your time sharing a narrative on how our team addressed your concern. Really thankful for helping to share the word about how we take care of our customers! This review really made our day!

Beoordeeld met 5 van de 5 sterren

Great product

Great product, great service. We love the lights in our kitchen and was really pleased when they replaced one (stopped charging) outside of the warranty period.

10 maart 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Thank you for your review, we’re so glad to hear that you're happy with the lights and how our team assisted you in getting it replaced.

Beoordeeld met 1 van de 5 sterren

ABOMINABLE

ABOMINABLE, colis jamais reçu, meme pa remboursée ils ne répondent pas à mes mails et me mentent depuis le départ. Aucun lien de suivi. Ça fait 1 mois que je me bat avec eux, après mon paiement.
ARNAQUE

1 maart 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Nous apprécierions vraiment que vous puissiez nous fournir votre numéro de commande afin que nous puissions vérifier l'état de votre commande ainsi que pour vérifier ce qui aurait pu causer l'absence de réponse par e-mail.

Beoordeeld met 2 van de 5 sterren

Low lasting battery charge

The positives:
- I like the sleek design
- very easy to install
- I have the warm light and it gives off a nice light

The cons:
- The battery charge does not last long, especially if you have it on the non-motion sensor.
- I have most of the lighting as under cabinet in my kitchen. I put them on for a party for nice ambient lighting. The lights died within 3-4 hours of use.
- When I use motion setting for my closets, the battery lasts a few weeks.

I wish the battery charge could last longer. I feel like I am constantly charging each light.

4 december 2022
Logo Tryilluminate

Antwoord van Tryilluminate

Please know that if you will set it on "Sensor Mode" it may last up to 2 weeks before recharging. However, With heavy usage and or if it will be set on always-on mode, it can drain in a matter of 5 to 6 hours as its purpose was to be on for short bursts of time. Our Customer Happiness Support will reach out to you.

Beoordeeld met 2 van de 5 sterren

Pretty, but short charge life

The design is nice and easy to install, but the charge doesn’t last long. Constantly charging it. Not worth the money.

3 december 2022
Logo Tryilluminate

Antwoord van Tryilluminate

Please know that if you will set it on "Sensor Mode" it may last up to 2 weeks before recharging. However, With heavy usage and or if it will be set on always-on mode, it can drain in a matter of 5 to 6 hours as its purpose was to be on for short bursts of time. Our Customer Happiness Support will reach out to you.

Beoordeeld met 1 van de 5 sterren

Stopped working after 7 months!

I was waiting for this item for over two months. When it finally arrived the product was very cheap plastic looking. The light stopped working after 7 months. The only contact email "try illuminate support" email address on their website ignored all my requests/emails. This product was suggested to me by Instagram and I would never buy it again as I feel like I was scammed.

24 februari 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Hi Kamila! We made sure to attend to all inquiries. I hope you don't mind providing us the order number so we can help you further?

Beoordeeld met 5 van de 5 sterren

This company is really great!

This company is really great! What makes them great is their honesty and ethical transparency. AND, the quality of their products. When there were delays with delivery, they let me know right away and were available to communicate. I was not able to receive the items myself for personal reasons and had to cancel my order. But I had a lot of communications with them. Most companies do not take the time they've taken and the actions they've taken to live up to ethical standards, I really respect that in this company.
I was able to personally view and see the under cabinet items at a friend's house located in northern New Mexico. They are stellar! The quality is high grade--not like those cheap things that plug in or require batteries. I will definitely come back to order again. They stand by their products, but if a customer has issues, they listen and attend to it. Thank you illuminate! I will see you again!

23 februari 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Thank you for the kind words. We are all delighted that you had such a great experience interacting with our customer support. We understand how rewarding it can feel when your problem is solved, and we are glad we were able to accomplish that for you. We will definitely relay the message to the rest of the team.

Beoordeeld met 5 van de 5 sterren

Brillant Company

Hello, We think that this company couldn't be more helpful. One of our lights stopped working properly after two years of us purchasing the product.
Obviously the warranty had run out, but as a one off they replaced the product for us.
Even in the passed they have sent us magnets free of charge. BRILLIANT

15 februari 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

We’ll make sure we pass your kind words along the representative who assisted you who we know will be delighted to read your comment! We’re pleased that we're able to provide you with exceptional service!

Beoordeeld met 5 van de 5 sterren

Love the lights

Love the lights! Really great customer service as well. Prompt to reply and quick to solve the issue.

3 februari 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Thanks for giving us 5-star review! We are happy to know that we met your expectations!

Beoordeeld met 1 van de 5 sterren

Performance inconsistent

I have 3 lights under kitchen units, all set to auto. Some turn on as I walk past, some don't, even after charging. It's not a great look, when there is no consistency with the performance. Really terrible battery life too. on some occasions, one of the strips will last way less time than the others even though I've always charged them the same time since I got them. I've had a replacement sent, and it's just as bad. Real shame as they do look great.

5 oktober 2022
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Hi there Rachael! I am sorry if you are having an issue with the lights. We'd like to know more about your concern. Can you please provide us your order number?

Beoordeeld met 5 van de 5 sterren

Great product and great customer…

Great product and great customer service! Highly recommend!!

1 december 2022
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Hey there Paul! Happy to know that we delivered good service to you! Get in touch with us if you need further assistance!

Beoordeeld met 2 van de 5 sterren

Nice idea but they don’t work half of…

Nice idea but they don’t work half of the time and require far too much charging.

31 januari 2023
Logo Tryilluminate

Antwoord van Tryilluminate

Hi there! Battery life depends on how it will be used. If you will set it on "Sensor Mode" it may last up to 2 weeks before recharging. However, With heavy usage and or if it will be set on always-on mode, it can drain in a matter of 5 to 6 hours as its purpose was to be on for short bursts of time. Someone from our team will get in touch with you to get more details about your concern.

Beoordeeld met 5 van de 5 sterren

Great Product / Great Service

I have the original Illuminate and Illuminate strips. I use them all over the house, under sinks, deep storage cabinets and closets, as well as extra light for detailed projects. Probably my favorite accessory to spruce up an older house.

1 februari 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

We really appreciate you taking the time to share your feedback and being so open with us. We are glad that you are happy with your purchase!

Beoordeeld met 5 van de 5 sterren

Really Excellent Product and Service

Really excellent product - I have now bought 5 of their Illuminate strips. They are very easy to install and use, and totally reliable; good value for money in my view. I've started getting them as presents now.
I had a problem with my last order and they couldn't have been more helpful and quick in sorting it all out.
I definitely recommend them.

8 januari 2023
Review zonder uitnodiging
Logo Tryilluminate

Antwoord van Tryilluminate

Thanks for supporting our business, it truly means a lot to our team! Glad that our Customer Happiness was able to deliver the expereince you deserve!

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer