I have been writing to them since the 8th September 2026 regarding a light I received as a result of a promotion where i posted a review. I was asked to choose the light and did so. Upon receipt it... Toon meer
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Lees wat reviewers zeggen
Allot of hype, but the reality is these lights need weekly or twice weekly charging. They come on for about 20 seconds and then go off if they don’t detect movement like when your chopping (not partic... Toon meer
First off, these are the best performing motion lights I have bought! Hands down. First bought them for our apartment and then bought several more once we moved into our new house. The illuminateStri... Toon meer
Bedrijf heeft geantwoord
Perfect lights for my new kitchen! They fit nicely under the cabinets with the magnet pads for easy removal for charging. A couple of the magnets came off after a while, but some double-sided tape g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
the home of the best rated LED motion sensored strips. Modern Interior Design, with no complexity. #tryilluminate
Contactgegevens
London, Verenigd Koninkrijk
- support@tryilluminate.co
- tryilluminate.co
3,2
Gemiddeld
489 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 14% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Extremely over priced item
Extremely over priced item. The battery life for the cost should last 10x as long as it actually does. Not impressed at all with the battery life in “auto” mode,or in the “on” position. I really hope people see this review. Will not be buying again.
19 januari 2023
Antwoord van Tryilluminate
Hi! I am sorry if you are having some issues with your order. One of our Customer Happiness Specialist will get in touch with you soon to help you with your concern.
The magnate is kind of weak and then…
The magnate is kind of weak and then light goes off after a while.
19 januari 2023
Antwoord van Tryilluminate
Hi there! There is a spot in the light where the pads needs to be attached to. No worries! We will email you with the details and if it didn't work, we'd be happy to send you extra pads!
Antwoord van Tryilluminate
Hey! I appreciate the time giving us a review! Glad that you love our products!
Hello together,
Hello together,
the support of the company is five stars.
All my mails are answered immediately.
I am very satisfied.
Best regards, Martin
3 januari 2023
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Martin! Thanks again for sharing your feedback. We’ll make sure we pass your kind words along to the Customer Happiness Team, who we know will be delighted to read your comment.
Ordered a set of lights for our…
Ordered a set of lights for our stairways and these were excellent. Had a minor issue with one and the item was replaced very quickly - and I live in Canada!
30 december 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
It's great to hear that you had a positive experience. Our team will be happy to hear that their hard work paid off! If there's anything we can do to serve you further, let us know.
Best customer support experience!
The customer support I received from illuminateCo was first rate, probably the best support experience I have had with an online vendor organization! I had to update my shipping address after my order was placed and they took care of it immediately. When I received the unit, it had some scratches, likely from testing. The unit worked great, but the unboxing experience was negatively impacted by the scratches so I emailed support and without any hesitation they shipped me a new one! In this day and age, the communication from their support team has been nothing short of superb.
It also helps that the light itself is awesome!
15 november 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Service over and above!
I’m still waiting for my delivery as the first parcel was stolen from my letterbox. A brief email led to several responses from the support team and without any drama, new lights are on their way. I am so impressed with the after sales service. Can’t wait to install
15 december 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
We aim to deliver fast service! Feel free to drop us a line if you need further assistance.
My order arrived yesterday and simple installation
My order arrived yesterday, in perfect shape. Installation was simple and already enjoying the interior lighting it provides for our coat closet. Excellent communications and timely responses to questions in delivery status. I have already recommended the product to other family and friends. Will probably place additional orders in the future after this initial experience.
John - Charlotte NC
17 december 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Hey! I really appreciate you leaving us a good review! We worked hard on producing this amazing product and so glad that it resonated with you.
Illuminate 2.0 are the best …
Illuminate 2.0 are the best lighting options. If you don’t want to use an electrician, I absolutely love them. Customer service is top-notch. I actually miss placed my package and they did everything they can to help me through the process. I ended up finding them, but they never let a minute go by that they weren’t in touch. Thank you so much illuminate you guys are great company!
15 december 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Hey! Thank you for the kind words! Glad to know that we're able to deliver the service that you deserve. May our lights help brighten your holiday!
Swift service and great quality light
Swift service and great quality light. Super easy to put up and lifts up a dark corner with a nice bright light
14 december 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi there! Many thanks for leaving us a good review on this platform! We are all glad that you love the quality it brings!
Happy customer and excellent company
The company responded immediately to my problem I had one faulty strip light of three and glad to report a replacement is on its way.
The quality of the lights are excellent and I am very pleased with the look in my kitchen
13 december 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Our aim is to respond and resolve customer concerns as fast as we can and like you, we are also happy that the efforts of our customer service associates resonated with you. Enjoy the lights!
Just great
Really great, enduring and easy to install products of good quality. Don't need more devices otherwise I'd buy more of the IlluminateStripes 2.0. the customer service left me speechless, not taking this experience nowadays for granted
6 december 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Thank you for the kind words! We are glad that you are happy with the way we addressed your concern. If you need help, remember that we are just a message away.
Rubbish
Rubbish! I bought two of these value and £70 in May 6 months later. One of them is completely broke despite being charged many different times with many different plugs. Avoid avoid avoid
7 december 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Karen! I'm sorry that your light has gone bad. The record shows that one of our associates is already handling your concern and offered you a replacement. We'd appreciate it if you can give us a green light if you are still interested in getting it replaced.
I have ordered a lamp and was concerned…
I have ordered a lamp and was concerned it would not be delivered to Australia in time for Christmas x so I have been contacting customer service and they have been constantly keeps my me up to date with the status of the arrival x very happy with the service x would strongly recommend
29 november 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Providing excellent customer service is something we work hard on and we're pleased our efforts resonated with you. Thanks for leaving a review!
Put it in my closet but sensor must not…
Put it in my closet but sensor must not work because It stays on all the time won't go on and off
18 november 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Hi Debbie! I am sorry if you're having an issue with the sensor, could you provide us with your order number?
Amazing customer service!
I was really impressed with the service. I had ordered a set of product last spring and am very happy. I just ordered another 3 and they arrived with a defect - the motion sensor was not working good. I wrote an email with the video of my issue to the support email, and within 24 hours I had a reply and confirmation that replacement products are on the way. top service!!! thank you.
22 november 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
We are elated that you are very satisfied with how our Customer Support team addressed your concern! We count ourselves lucky to have you as a customer, thank you for your kindness and good vibes.
Just purchased some lights and…
Just purchased some lights and accidentally sent through 2 orders.
Sent an email and the response was quick, as was the refund.
In a world of online shopping, trust in a company is really important, therefore I wouldn’t hesitate to recommend illuminateCo.
20 november 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Thank you, Katie! You know, those kinds of comments really help prospective customers to feel more confident in choosing us. We really appreciate you leaving us good review
AMAZING company to do business with!
Dealing with the illuminateCo staff was amazing. Their response time to my questions were awesome! Their customer service is exemplary, not to mention their products I purchased! Very satisfied with this company and would recommend them across the board!
14 november 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Hey! Appreciate the effort in leaving us a positive review! We are very glad that we meet your expectations.
Excellent customer Support
I bought four apex lights last year and I had some trouble installing two of the bases as they fell off the wall and broke. I got in touch to ask for replacements. Someone came back to me the same day and immediately arranged for new bases to be sent out, then stayed in touch until they arrived a week later.
I love the lights but I’m even more thrilled with the customer support I’ve received - it was quick, reliable and extremely helpful even months after my original purchase! I will definitely buy from here again.
30 oktober 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Thank you so much for taking the time to review us. If there is anything else we can do for you, please let us know!
Excellent customer service and replaced…
Excellent customer service and replaced faulty items with ease
7 november 2022
Review zonder uitnodiging
Antwoord van Tryilluminate
Thanks for sharing, the team is thrilled to receive such a great rating! Much love!
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